My Food Bag Avaliações 

1.007
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service! Toughest venison I've ever had and the pulled beef was slimey. So not worth the price. Cancelled our subscription after the first delivery but they keep trying to send me... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire is... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de Produtos Alimentícios

Escrito pela empresa

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(1.007)

60 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Quality of food is first class

Quality of food is first class. Have enjoyed the recipes, quick and easy. Joined Food Bag because of the diet options low card and diabetic. As a pre diabetic this has helped immensely. Lovely to have a wide range of recipes available.

28 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Sharron, thank you for your review! We're thrilled to hear that you're enjoying our first-class quality meals and finding the recipes both quick and easy to prepare. It's especially rewarding to know that our low-carb and Diabetes Plan options have made a positive difference for you on your pre-diabetic journey. Supporting your health goals while offering a wide variety of delicious meals is exactly what we aim for. Thanks again for being a valued part of the My Food Bag community! - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

Used my food bag for the first time

Used my food bag for the first time. Forgot to cancel. So rung up. Couldn't afford to pay for next weeks meal and they are sending it anyway. Said I don't want it amd am very sorry but not use to ordering on line. Said I have to pay for it. Was 225. Gave me 20 percent off. That's still lots of money when I don't have it. Said my mortage won't go out. She said. Just try to grab your money when you can. Nothing they can do. Two weeks grace. How?? So I'm never using again. So stressful

27 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Joanne, thank you for your review. We are sorry to hear that your experience with our service has not been a good one. If you would like to discuss this matter further with someone, please give us a call on 0800 469 366 or email us on hello@myfoodbag.co.nz. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

We love My Food Bag!

We love My Food Bag!
The convenience, ease of preparation, ease of cooking and all measurements of condiments supplied accordingly.
It isn’t exactly the cheapest option for meals but there is no food wastage which is a bonus. Tasty, nutritious and such wonderful flavours. It’s open our palette to some fantastic dishes

26 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Molly, thanks for your review! We are so glad you are loving our service and the convenience of having your meals sorted every week. We appreciate the support and the kind words, and we hope we can continue to deliver you delicious recipes direct to your door! - My Food Bag Foodies

Avaliado com 4 de um total de 5 estrelas

love the convience and meals are so…

love the convience and meals are so tasty and you can order for 1 person, due to my diet requirements i only order for me absalutely love all the meals!

21 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Francis, thanks for your review! We are so glad that you are finding our meals are convenient, tasty and working for your dietary requirements. It's great that you have been able to tailor My Food Bag to suit your lifestyle. Thank you for your support! - My Food Bag Foodies

Avaliado com 3 de um total de 5 estrelas

In the past we have absolutely loved…

In the past we have absolutely loved ‘My Food Bag’ as it meant we didn’t have to think about what to cook and we had all the ingredients for quick, easy and low-cal meals. However, over the last eight months we have had our meals turn up between one and a half to two hours late, the coolie bags are water and meats are warm, so we’ve had to throw them out. The worst of all of this is that we’ve been customers since 2020 and all we were offered in compensation was $20 off - pretty pathetic, given that each meal costs us more like $40.

18 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Deb, thank you for your review and for providing this feedback. It is disappointing to hear that this has been your experience with our service recently as this is not the kind of standard we want to be bringing our foodies. If you could please contact us on hello@myfoodbag.co.nz or 0800469366 we would be happy to discuss this further. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Have been having a great experience…

Have been having a great experience with Bargain Box, love the different meal options each week and the price is great value for a family of 4! Food is of high quality and recipes are quick and easy to follow! Highly recommend for someone looking for a break from planning meals each week.

11 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Jason, thanks for your 5-star review! We are so glad to hear you are having a great experience with our service. It's awesome that you are finding great value for your family and quality recipes to choose from. Thanks for your support! - Bargain Box Buddies

Avaliado com 1 de um total de 5 estrelas

Dishonest, bland, I regret it

Plastic packaging, over sweetened, bland unimaginative meals, and dishonest business model - I tried it ONCE and they're billing me for the 2nd week I didn't want!!!
Nadia Lim, darling of the nation, dishonest business practices, plastic waste, harassed courier drivers, lazy or overworked families losing their own motivation and imagination ... toxic

18 de fevereiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Andy, we’re sorry to hear that you have not had a good experience with our subscription-based service. We take feedback like this seriously and regret that our meals, packaging, and billing process didn’t meet your expectations. We’ll make sure your comments are passed on to the relevant teams. If there’s anything further you’d like to discuss, you’re still welcome to contact us on 0800 469 366 or at hello@myfoodbag.co.nz - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

Be very careful ordering anything from my food bag

Be very careful ordering anything from website .
I ordered a deal pack and had enough money to pay for it on card . They then charged me more and it declined and are saying I can’t cancel order and they will be sending it . I would have thought if payment wasn’t taken out they would cancel order .I have emailed spoken on phone and they do NOT care less . Also if you tried ordering something online and your card declined they definitely would not send it .
Wish I had read reviews before ordering .

6 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Lynne, we are sorry to hear that you have not had a good experience with our service. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this any further. - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

Extremely disappointed with My Food…

Extremely disappointed with My Food Bag’s lack of empathy and rigid approach. A genuine mistake resulted in two charges of $159 in the same week—an unexpected $318—which is a shock, especially in these difficult economic times. Despite explaining the situation clearly and requesting escalation, I received a cold, dismissive response.

1 de maio de 2025
Avaliação não solicitada
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Resposta da My Food Bag

We're sorry to hear about your previous experience with us. Thank you for your feedback. We truly appreciate you sharing your experience, and we’ll review our processes to ensure we improve moving forward. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Honestly worth every dollar

Honestly worth every dollar! The ingredients are always so fresh and well packaged. I have not had one meal I’ve not liked so far and it’s so convenient and helps with the overwhelm over choosing what to make for dinner. I have got all my housemates onboard with it as well.

27 de abril de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Hol! Thanks for your review! We are so glad to hear about your awesome experience with My Food Bag. It's great to know you are finding the ingredients fresh and well packaged and the meals are all delicious and convenient. If you have any favorite recipes or suggestions, don't hesitate to share. Happy cooking to you & your housemates! - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

I was simply browsing your website and…

I was simply browsing your website and did not complete any purchase or enter my credit card details. To my surprise, I then received an order that I did not knowingly confirm. Following this, I’ve received messages indicating that I owe money and may be referred to a debt collection agency .
This is totally unethical.

24 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Philomena, we are sorry to hear you have not had a good experience with our service. We have requested someone be in touch with you regarding this incident. - My Food Bag Foodies

Avaliado com 4 de um total de 5 estrelas

Bargin box makes life so much easier

Bargin box makes life so much easier! I get it for 4days for myself and two kids and with how hectic life is i know that most nights i can come home, make dinner with a recipe+all the ingredients are there! We definitely dont waste as much food anymore because everything is planned without the brain power of planning! The meals have been delicious too theres a great variety and the add ons are great too!

22 de abril de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Paula, thanks for your review! We are super glad to hear Bargain Box is making your life so much easier and that you are experiencing less food waste. It's also great to hear you are enjoying the variety of delicious meals and Kitchen Extras too. Thanks for supporting us! - Bargain Box Buddies

Avaliado com 1 de um total de 5 estrelas

Be careful when unsubscribing…

Be careful when unsubscribing…
You can’t cancel the order once’s it’s been automatically “confirmed” even if they have not even sent the order out. They will send it anyway and still expect you to pay.

Also when ordering make sure you choose your meals a week in advance because then they give you the meals that are least chosen.

The meals are quite small and wouldn’t feed a true adult kiwi that’s why they are “affordable”.

3 de março de 2025
Avaliação não solicitada
logotipo da My Food Bag

Resposta da My Food Bag

Hi Lousia, thanks for your review. We are sorry to hear you haven't had a good experience with our service. If you would like to discuss this further, please contact us on hello@myfoodbag.co.nz or 0800469366 - Bargain Box Foodies

Avaliado com 5 de um total de 5 estrelas

Fresh Start is amazing

I'm very happy with the choices offered with my Fresh Start. I was a customer sometime ago and stopped my subscription as I was unhappy with how my orders were packed. Pleased this has now improved. As a household of one, sometimes I receive far more vegetables that I need but this morning, after receiving this week's order, I am about to make soup with the excess - a win. The ready made meals are very useful for those nights when you just can't be bothered.

19 de abril de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Francie! Thank you so much for your wonderful review! We are so glad to hear that you've been enjoying the meals on offer. Especially since you can use the leftovers for your soups as a bonus. Thanks for your Feedback! - Fresh Start Foodies

Avaliado com 4 de um total de 5 estrelas

Bargain Box provides super tasty meals

Bargain Box provides super tasty meals! I regularly choose the 30 minute meals to fit in with busy family life. The meals go down well with my toddler and it means I don’t have to think about what food to plan for the week. Occasionally I find the odd bit of produce isn’t fresh but that is my only complaint.

16 de abril de 2025
Avaliação não solicitada
logotipo da My Food Bag

Resposta da My Food Bag

Hi Emma, thanks for your review! We are so glad to hear that you are loving our Bargain Box meals. It's great to know that the meals go down well with the whole family including your toddler, and that the 30-minute meals are working with your busy lifestyle. It is disappointing to hear that the produce isn't always up to standard. This is definitely something we can pass on to our team for them to work on. Thanks for your feedback! - Bargain Box Buddies

Avaliado com 5 de um total de 5 estrelas

Hassle free dinners

The food bags make cooking so much more manageable… recipes are quick and easy. So far the taste is good and varies. I was a bit worried that the vegetarian meal option is going to taste similar after a few weeks.
Love the use of NZ companies for ingredients.

9 de abril de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Ruth, Thanks for your 5-star review! We are so glad to hear that My Food Bag is helping make cooking more manageable with quick and easy meals. Thanks for your feedback on the vegetarian recipes. Don't forget to rate them in your 'Cookbook' as our chefs will take this into account when creating new meals. Thanks for your support! We can't wait to continue to deliver you delicious NZ foods! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

We love our GF my food bag

We love our GF my food bag option. It helps us change up what we normally would cook by giving us new quick ideas. Even the kids love to see what's in the box each week.

2 de abril de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Wow thanks for your fabulous review Stacey! We are so pleased to hear your enjoying your GF bag! - My Food Bag Foodies

Avaliado com 4 de um total de 5 estrelas

We enjoy bargain box

We enjoy bargain box - easy to use, great app, yummy recipes, plenty of variety

29 de março de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Thanks so much for your review Ashley! We are so pleased to hear you are enjoying Bargain Box - Bargain Box Buddies

Avaliado com 1 de um total de 5 estrelas

Whatch out

I have used food bag companies in NZ
watch out if you haven't place your order for following month they send you anything which is stuff they don,t sell much

see if you can find where to cancel your subscription
they put it to bay corp for collection no emails or questions prior
there interest is only money

3 de março de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Tim, thanks for your review. We are sorry to hear you haven't had a good experience with our service. If you would like to discuss this further, please contact us on hello@myfoodbag.co.nz or 0800469366 - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Delicious meals and plenty of options

Delicious meals and plenty of options. Happy we have made to decision to switch to My Food Bag.

26 de março de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Danielle, thanks so much for your review! We are so pleased to hear that you are enjoying your meals! - My Food Bag Foodies

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