Terrible customer service! Toughest venison I've ever had and the pulled beef was slimey. So not worth the price. Cancelled our subscription after the first delivery but they keep trying to send me... Ver mais
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Veja o que dizem as avaliações
Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Ver mais
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I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire is... Ver mais
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Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after... Ver mais
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Detalhes da empresa
Escrito pela empresa
My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim
Informações de contato
Nova Zelândia
- 0800 469 366
- hello@myfoodbag.co.nz
- myfoodbag.co.nz
3,3
Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great
Text communication, fresh ingredients, tasty recipes. Is what it says it is
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Fiona, it's great to hear that you are enjoying My Food Bag. We are glad that you are liking the text communications, fresh ingredients and tasty recipes. Thanks for your support! - My Food Bag Foodies
Makes life easier
Great produce, good variety of meals to choose from and easy to use website.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Sheryl-Ann, thanks for your review! We are glad to hear you are enjoying our service and finding the produce is great quality with good variety meals and that our website is easy to navigate. We appreciate your positive feedback! - My Food Bag Foodies
Why chhose anything else…
Food arrived by friendly helpful delivery staff. Food in excellent quality, fresh and inviting. Recipes easy to follow for tasty nutritional meals for the family to enjoy.
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Susan, thanks for your 5-star review! We are delighted to hear you received great service from our friendly couriers and that the food was excellent quality with easy and nutritious recipes that your whole family can enjoy. Thanks for supporting us! - My Food Bag Foodies
Fresh Produce
Great recipe's and fresh produce. We are very happy with My Food bag.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Teresa, thanks for your 5-star review! It's great to hear you are enjoying the recipes and fresh produce you receive with each box. We look forward to delivering to you again soon! - My Food Bag Foodies
Everything is so easy
Everything is so easy. Menu selection, payment, delivery. The recipes in Bargain Box are surprisingly varied and not as carb heavy as I thought they might be. The recipes are also very easy to make.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Kellie and Matt, thank you for your 5-star review! We are super glad to hear you are loving our service from the menu selection through to the delivery of your box. Thanks for your support! - My Food Bag Foodies
Absolutely terrible customer services
Absolutely terrible customer services, I changed my delivery address in the app for a new subscription for a weekly delivery. We had moved and I assumed all the delivery’s for the new subscription would be delivered to my new address, apparently not. Went to look and they are delivering my $90 food box to our old address and there’s nothing I can do about it. They aren’t willing to refund, recredit, redirect the food box, and in a cost of living crisis it’s my fault that I don’t have a computer to login and change the address on my profile, and only have access to the app. I asked to speak to a manager and they said it will take 24-48 hours for them to contact me, and there’s nothing they can do about it. By that time the delivery would have happened, so despite me paying for a service and them not being able to provide it, i end up as the consumer with nothing. Surley your t&cs are in breach of the fair trading act.
Update: only after my husband called were they able to solve my issue, apparently if a white man calls they are very good at offering a fix, for forbid a women is at the end of the line!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Mechelle, thank you for your review. We can see your issue has been resolved by our team. If you have any further questions, please reach out to us at hello@myfoodbag.co.nz or 0800 469 366. - My Food Bag Foodies
Fresh and little waste
Delivery is always on time. Food is fresh and we have very little waste.
Makes dinner time easy with both parents working late and kids love the food.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Thank you for the lovely review George! We are glad you are having such a great experience with your deliveries and the quality of your ingredients! Making dinner time easy for the family is something we value highly so we are glad it's making this meal time so much smoother - My Food Bag Foodies
Put that ✨sparkle ✨back into dinner time
Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after having prepared dinner. My family chooses the meals for the week and there’s no more complaints. It has also improved my cooking skills which I’m very grateful for. Thanks 😊
27 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
We are so glad to hear you are having such a wonderful experience with our recipes and that your family is so on board and getting involved! It's great to know we are adding value to your dinner time meals in your home and we hope this continues much the same over the year! - My Food bag Foodies
Always fresh and easy to follow recipes
25 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Thanks for such a great review Alexa! We hope to continue to provide fresh ingredients and convenience to our customers weekly - My Food Bag Foodies
Good box for busy life
Some nice new recipes, produce was good this week, however a lot of the same produce every week, for example if a salad comes with a recipe it’s always spinach and cucumber, or something similar. Also struggle some weeks with the amount of mince options compared to other types of meat, not a big mince household. I like the option of being able to add the ready made meals for more than one person to the weekly order. This is very helpful with my lifestyle. Some weeks I’ve found the chicken to be a bit strange, still has hair on it which I will then replace with something else. I find if you don’t get an early delivery that the box will be packed or out of a fridge the day before it’s delivered, then by the time it comes middle to end of next day it isn’t very cold and some of the colder veges/frozen items are thawed. Overall a good service and easy delivery however I do skip weeks due to repetition and the lack of other meat options from mince. Good if you love mince though.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hey Sam, thank you so much for your honest review of your experience with us! We will be sure to pass all this feedback to our team to help further improve our services for our customers! We are glad to hear that you are having a great experience overall though! - My Food bag Foodies
You won't regret it!
Fresh food, takes the stress out of planning and cooking meals during a busy work week, ideas and meals I wouldn't be able to think of myself. healthy and tasty with lots of choice. Overall, a great service!
29 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hey Johanna, thank you so much for the wonderful review! We are so glad to hear you are having such a wonderful experience with us and that you are loving the recipes and convenience each week! - My Food Bag Foodies
Charged without warning for next week. Not really a trial run.
I wanted to leave a review on REVIEWS.io, what they show on there website but there is no obvious way to do this. Kinda seams like a bit of a scam not making it easy to leave reviews..
Ordered a trial special deal to try it out. Got my first order on Monday, made the meal and it was OK. The next morning I had been charged $200 for next weeks food with no email asking me to choose the meals beforehand.
All of the 4 meals for our family didn't meet the dietary requirements that we had, emailed and called to get a refund but they refused.
They say it was my mistake for forgetting to cancel the order before and I see that you can argue that but getting an email 24 hours before charging us and locking in what are meals for would have been nice and what I was expecting as that is what they did the first time.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi there, thank you for your review. We are so sorry to hear that you have not had a good experience with us. If you would like to discuss this further, please contact us via hello@myfoodbag.co.nz. In the meantime, we will pass your feedback onto our wider team. - My Food Bag Foodies
I Love Everything About Foodbag,The…
I Love Everything About Foodbag,The veges stay Fresh for 10 days,Meat is very tasty,The Recipes Divine,Healthy,And you feel,Satisfied..And Easy to follow,Thankyou Foodbag..A+++
23 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Judy, Thanks so much for this fantastic review! We are super pleased to hear that you love My Food Bag as much as we do! Thanks so much for sharing your feedback with us and we look forward to delivering to you again soon :) - My Food Bag Foodies
Offering different options
23 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Anna, thanks for your review and for your feedback. We would love to hear more about how we can improve, so please contact our Customer Love team on hello@myfoodbag.co.nz or 0800 469 366 and we would be happy to chat to you more about this! - My Food Bag Foodies
The deliciously convenient meals
The planned meals are great, so easy to follow, hassle free, not spending hours in the supermarket wondering what to cook. The meals are very tasty and filling. It s fun trying out new dishes for the first time.
The only thing I would change is place the recipes in a protected film as mine are always wet by the time I get the box home.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Kirsty, thanks for your 5-star review! We are delighted that you are finding our service is easy to use and that you are able to cut down your time in the supermarket. Thanks for passing the feedback on regarding the recipe packaging. We can definitely pass this feedback on to our teams to review. Thanks for all your support! - My Food Bag Foodies
Resposta da My Food Bag
Hi Janey, thanks for your review! We are glad to hear you are finding our service offers great recipes, good prices, and is very easy to follow. Thanks for your support! - My Food Bag Foodies
Box isn’t usually delivered until 5pm, by that time the ice packs are mostly melted and insulation and box are wet. Veggies sometimes not good quality and twice items have been missing.
Box isn’t delivered until 5pm
22 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Jan, thanks for passing on this feedback. We appreciate you taking the time to share this with us and we apologise that some of your bags have been delivered in not the best condition. We do expect the ice packs to melt throughout delivery but they shouldn't impair the quality of the box. Please contact us on hello@myfoodbag.co.nz or 0800 469 366 and we would be happy to look into this. - My Food Bag Foodies
Expensive for a supermarket quality meal
Had MFG on and off since 2017 and the quality has steadily gone downhill.
As it is right now, you pay a premium for the convenience of delivery but for far below average tasting meals. Way better off shopping and eating seasonally instead.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Jason, thank you for your review. We are sorry to hear that you feel the quality of our product has declined over the years. This is not what we like to hear and we will be passing this feedback over to our teams so they are aware. If you would like to discuss this further please reach out on hello@myfoodbag.co.nz or 0800 469 366. - My Food Bag Foodies
the time before the sweet corn was…
the time before the sweet corn was maize it was dried up
6 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Emillie, thanks for your review. Sorry to hear that this was the case, this is disappointing. If you could please contact our Customer Love team on hello@myfoodbag.co.nz or 0800 469 366, we would be happy to look into this further. - My Food Bag Foodies
The gourmet meals are so tasty and…
The gourmet meals are so tasty and easy. My only disappointment is out of 3 deliveries only 1 was delivered between the allocated time and the last one was nearly 2 hours late, ice packs melted.
19 de janeiro de 2025
Avaliação não solicitada
Resposta da My Food Bag
Hi Debbie, thanks for your review! We are so pleased to hear that you are enjoying your Gourmet meals. Sorry to hear that song of your deliveries have been delivered late. This is not what we like to hear at all! Please contact hello@myfoodbag.co.nz or 0800 469 366 regarding this so we can investigate this issue further and follow up with our teams. - My Food Bag Foodies
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