My Food Bag Avaliações 

1.007
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service! Toughest venison I've ever had and the pulled beef was slimey. So not worth the price. Cancelled our subscription after the first delivery but they keep trying to send me... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire is... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de Produtos Alimentícios

Escrito pela empresa

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(1.007)

60 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

Never again will we use My Food Bag and wouldn’t even give them 1 star.

We used MFB and needed to halt the deliveries but were unable to do so successfully before (apparently) the order was sent out for delivery.
We tried multiple times on different dates to cancel this order but their system kept on conveniently (for them) crashing and would not accept our cancellation and there is no other way to cancel with them.
The order was sent to us and remained outside for more than a week and was obviously unusable.
I don’t consider that literally throwing away $250 dollars worth of food to be a positive thing for either wasting food or attempting saving a little money.
MFB have subsequently hounded us for their payment but accepts zero responsibility for the fact that their systems aren’t able to cope with people using it.
It would appear that when placing order the website works just fine but that the opposite is true in every regard

22 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Christopher, thanks for your review. We are sorry to hear you have not enjoyed your experience with our service. We will pass your feedback on to the appropriate teams. If you would like to discuss this matter further please contact hello@myfoodbag.co.nz or 0800 469 366. - My Food Bag Foodies

Avaliado com 1 de um total de 5 estrelas

They charged me twice by accident and…

They charged me twice by accident and wouldn't give me a refund.

19 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi there, we are so sorry to hear this! If you have not done so already, can you please contact our Customer Love Team on 0800 469 366 so this can be investigated. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Good produce

Good produce, easy and time efficient recipes.

18 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hey Anita, thanks for your review! We are so happy to hear that you are enjoying the produce and ease of our recipes! We look forward to continuing to deliver to you. - My Food Bag Foodies

Avaliado com 2 de um total de 5 estrelas

No compromise

I usually use HelloFresh as they are cheaper and provide the same, if not better product and service. On this occasion, My Food Bag emailed me a discount promo which I decided to use.

I put the second and third deliveries on pause as I will be away for two weeks. Somehow the second week wasn't actually paused even through the third was, and the payment came out for that week.

I immediately (within a few hours) asked to cancel this order as it will be useless when I'm away. The CSR would not allow this as supposedly the ingredients, etc have already been ordered. No, I'm not in the financial position to just give it away like the CSR suggested. Poor excuse for something that could easily be cancelled, and would have simply been ordered when I returned. Instead they have lost any future orders from me, and I will go out of my way to recommend HF over them to anyone in the future.

It should be a 1 star, but I'm giving 2 as they do provide a product when you actually want it.

Expecting a s**tty canned response re-enforcing their refusal to make a very simple compromise.

14 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Will, we are sorry to hear that you have not enjoyed your recent experience with our service. As soon as orders are placed on Monday midnight, the automatic process starts, and we order and pay for all of the ingredients for the boxes. Once this is done, we are no longer able to cancel. If you would like to discuss this matter further, please email us on hello@myfoodbag.co.nz or give us a call at 0800469366. - My Food Bag Foodies

Avaliado com 4 de um total de 5 estrelas

Fresh meals that are easy and full everyone up

Getting fresh meals, that are easy to prepare and cook each week has made a huge difference in our home. No longer do we get home from work and say "what's for dinner?" It's now, which one are we enjoying tonight. Also love the fruit box for lunches and snacks.

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

We are so glad to hear how much of a difference our boxes are making for your home when it comes to dinner time Raewyn! and also that you are able to enjoy our extras like the fruit box during your week too! - My Food Bag Foodies

Avaliado com 3 de um total de 5 estrelas

Ordering is relatively simple provided…

Ordering is relatively simple provided you can find your way around a website. All meals delivered in the agreed time and in excellent condition. I have bought the pre-made meals and have found after a few weeks that they tend to become very ‘samey’ in taste, texture and presentation. However, they filled a period when I didn’t feel up to cooking and ensured I had a meal available. .

9 de dezembro de 2024
Avaliação não solicitada
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Resposta da My Food Bag

Hey Delwyn, thank you for this honest review! We are glad to hear that we were able to cater to your meal needs as they changed and we will certainly pass back your feedback around the Ready Made meal selections that are on offer to our suppliers! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Good and easey

Good food and easy to order using the app.

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Thanks for the great review Mike, we are so happy to hear that you enjoy your meals with us and how easy you are finding the app to place your orders! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

This possibly isn't the cheapest option…

This possibly isn't the cheapest option for dinner but for us it saves so much money, we don't pop into the supermarket to get something for dinner and come out with things we don't need and we don't end up buying takeaways because we don't know what to cook. It is also helping my two tween/teen learn how to cook. Most meals have been delicious. I recommend giving them a try

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

We are so glad to hear that you are having such a wonderful experience with us and that it is helping you not only save money overall but also getting everyone into the kitchen to help out and learn when it comes to meal time! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Bargain box makes life simple

Bargain box makes life simple

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

This is wonderful to hear Heather and we are so glad to be apart of making your week that much easier when it comes to meal time! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

The food is wonderful and makes my…

The food is wonderful and makes my weeks so easy

13 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hey Jess, thanks for this feedback, we are so glad to hear that you are finding our meal kits so tasty and convenient for you week! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

I am the cook of the family

I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire isn't very big and mainly revolved around Mince & Pasta. I decided to try the freshstart box and TBH we have all thoroughly enjoyed every single meal so far, the choices are great, I love the recycleable packaging and use the wool to mulch my plants.

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

We are so happy to hear how well our fresh start box is working out for you family Ashley! And that you are also able to repurpose that wool lining! We appreciate your feedback greatly! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

It’s been great

It’s been great! Love the selection of recipes - they are healthy, simple and easy to follow. The food is also always fresh on arrival. The text message service that says when your food box is going to be delivered is brilliant.

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hey Simone, thank you so much for your wonderful feedback! We are so glad to hear that you are enjoying our recipe selections and the service with us! Our team will be more than pleased to hear this! Have a wonderful day - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Taking the stress out of meals for me.

Taking the stress out of meals for me.
Well packaged, arrives on time.
Great meals.

8 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi John, thanks for your review! We are so pleased to hear that you are enjoying our service and that you are finding My Food Bag takes the stress out of prepping meals for you. Thanks for all your feedback! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Great selection

Great selection
Good quality ingredients
Easy to follow recipes

5 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Peter, thanks for your 5-star review! It's wonderful to hear you are finding that we have a great meal selection, good quality ingredients, and easy to follow recipes. We look forward to delivering to you again soon. - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Tasty and easy

I really like the deals they offer and the recipes were really easy and tasty. The flavour packets of spices are always so nice.

19 de dezembro de 2024
Avaliação não solicitada
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Resposta da My Food Bag

Hi Georgia, thanks for your review! We are really pleased to hear that you are enjoying all aspects of our service, with great deals, easy and tasty recipes, and delicious spice flavours. Thanks for your support! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

saves time

saves time, and easy yum meals

8 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Lucy, thanks for your 5-star feedback! We are so glad to hear you are enjoying our service! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Excellent quality

Excellent quality, good portions, additional offers are a great bonus to motivate continued boxes, good communication for deliveries etc.

29 de dezembro de 2024
Avaliação não solicitada
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Resposta da My Food Bag

Hey Payton! Thanks for your feedback and 5-star review! We're thrilled that you're happy with the quality and portions of food, along with the additional offers and communication. We appreciate your support! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Your recipes are so easy to follow and…

Your recipes are so easy to follow and your meals are so very tasty

22 de dezembro de 2024
Avaliação não solicitada
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Resposta da My Food Bag

Hey Diane, thanks for your review! We are so happy to hear that you are enjoying the meals and the simplicity of making them. We look forward to continuing to deliver to you! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Great quality of fresh food

Food quality is great we have no waste. And we even have some for lunches next day. I referred my daughter Claire to the Christmas Box it was brilliant definitely will do this again, easy to follow, delicious Christmas lunch. Thank you Bargain box.

23 de dezembro de 2024
Avaliação não solicitada
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Resposta da My Food Bag

Hi Debbie, thanks for your 5-star review of Bargain Box by My Food Bag! We are so pleased that you are finding the food to be great quality with no wastage and leftovers for lunches the next day. It's wonderful to hear that you were able to refer your daughter to one of our Christmas boxes and that it was a hit! Thanks for your ongoing support and we look forward to delivering to you again soon! - My Food Bag Foodies

Avaliado com 5 de um total de 5 estrelas

Stress free!

The ease of it all, not having to think of 'what's for dinner' is the greatest thing for me. Bonus is that the meals have all been tasty, enjoyable and a great portion size. It's the best meal box we have found to suit our family.

1 de janeiro de 2025
Avaliação não solicitada
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Resposta da My Food Bag

Hi Al, thank you for your 5-star review! We are so glad that we are able to help solve the "what's for dinner" question with delicious meals that suit you and your family. Thanks for your support! - My Food Bag Foodies

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