Myhermes Avaliações 

Dreadful, they claim they have tried to deliver a package and it's a lie. I have cameras to prove it.

Only because I can't give them nothing or a minus. They claim to have had trouble delivering to me on Saturday 2O th but couldn't access my address. This is an Amazon parcel but sent by a seperate supplier. They claim they tried to deliver again today at 12.35 and now the excuse is that the address is incomplete. I have been sitting buy the window all morning. I'm told by Amazon to contact Hermes directly. Has anyone ever actually tried that? You can't talk to a person. The automated voice tells me that the supplier will be in contact shortly. What the hell does that mean. These are indigestion tablets that I have had many times before. Not gold bars. I have paid £29 for several packs of these things. If supplier Pennguin UK ever wants my business again they had better get their act together and supply my order. Since writing this I have tried to contact Pennguin directly. Their site down't show a phone number . they suggest you email them but an attempt to do so comes up with a security warning. What is going on?

The worst delivery company, three times in a-row they lose my amazon package

Hermes are useless. Hermes are hopeless. Ordered two items from Amazon. One was delivered on time today. The other due to be delivered by Hermes, claims (a total fabrication) that they tried unsuccessfully twice today giving false details of those attempts. Funny how one courier finds us and our secure post box and the other Hermes, cannot. DO NOT TRUST HERMES!

I was meant to receive a parcel received my parcel on Saturday only to receive an email saying no one was in,but I was,the email said they will redeliver on Monday so I waited then I received an email saying no one was in and they will redeliver on Tuesday (today)so I waited my other parcel was delivered but not the one they said they will redeliver, I even tried to call them and got nothing so I went on there site to message a robot lol I got an email saying they are on the case and that I could email Claire any time so I did but she's still yet to reply back to me,I actually called net work sports direct 😉 and they are cancelling hermes courier and sending me out my parcel using another courier service, you are rubbish and need to up your game or trust me you will eventually go out of business!!

Bekam die Nachricht "Empfänger nicht angetroffen", obwohl ich zu Hause war.
An der Tür geläutet wurde nicht.

Worst company to exist. TRY AVOID!

Hermes are the worst. No delivery, no knock or Ring to Door

Do not send international with these they will loose your parcel and not do anything about it although my protection was for £159 they haven't even looked into it

Don’t deserve a star completely useless requested call back on 23rd November 2023 on the automated system it clearly says we will aim to respond in 24 hours oh guess what no phone call back got a email on Sunday 26th

The backdrop to this review

21st Nov parcel dispatched through them

22nd 4:32pm we’ve collected your parcel, 4:55pm we’ve not been able to collect your parcel, your parcel is being sorted at local depot 4:56pm I got email saying we will attempt to deliver your parcel on Thursday 23rd

23rd Nov 7:19am processing parcel at local hub

24th Nov 1:58pm received my package just shoved in letter box really hanging out nobody knocked the door I was in absolutely disgusting service as a whole from them

26th this is the email response from them

Despite my efforts to escalate this yesterday I can see there's been no further progress on your parcel.

I'm really sorry about this. If you could bear with me a little longer I am going to ask the local depot to do a thorough search for your parcel as it looks as though it has been misplaced.

This can take up to 48 hours so I will be back in touch in 2 days to confirm next steps. As always you can reply to this email if you have any questions & I'll be happy to help.

Kind Regards,

Evri Customer Services

I responded to say I received my package but sent evidence they delivery was made and how was hanging out of letter box shocking company

My parcel was meant to be here last week. Still nothing! Its be lost in Sheffield warehouse. 3 days it takes them to search the warehouse for missing parcels! Ive lost over a weeks worth of takings. Hermes isnt interested in reimbursing my loss of earnings. Shocking way to run a business. They need to sort it out. Ebay sellers should be banned from using such an incompetent company.

Amazon suppliers that use Hermes should be disqualified from the next day Prime service if they use Hermes as their delivery courier. They’re always late without exception.

A company that fails to deliver after a month & has no way of communicating should not be allowed to operate in this day in age

Absolutely awful company
Never use them , they lie about trying to deliver and there is no way to contact/speak to them. All there supposed ways to contact them leads to a robot.
Any business that uses them is not one that I will be shopping with

Worst delivery company ever. Never get it right. Takes ages to deliver a parcel to you, if you receive it at all.

Delay - please allow 24 hours
Delay - please allow 24 hours
Delay - please allow 24 hours
Delay - please allow 24 hours
Delay - please allow 24 hours
Delay - ple.........

The staff in the drop off point have been extremely rude every time I've been in there. They are unhelpful. I'm 73 and needed help with the scanning machine and I was scowled at by a girl working in there who begrudgingly did it. Boy did I know I wasnt welcome. The second time, the scanner wasn't working properly and I was just left to get on with it. I gave up and my package didn't go. Today, I went in there and two staff were jibber jabbering in a foreign language about the label I had printed out and laughing. I thought this was extremely rude and I told them so. They immediately ganged up and attacked me pointing their fingers and shouting. I felt quite intimidated. In addition, they told me not to come back. Disgraceful behaviour, disrespecrful and rude. Why do you have such awful people with zero customer service expertise? It brings your name into disrepute and you already have a rating of 'worst in the UK' For reference it's the Londis shop in Grange Road, Ramsgate. I shall certainly avoid that place in future and leave a bad review on Trust Pilot.

Sllllllooooooowwwwwww delivery service. 3 days in transit? I get regular deliveries from France in half the time. Always been useless - still useless; absolutely amazed this gobshyte service is still viable,
PS all you companies that use this embarrassment of a service, i commend you for paying 3p a year....

Absolutely rubbish, no service, impossible to get in touch with and it wouldn't surprise me if my parcels being sold at a car boot sale somewhere by some underpaid delivery driver. Absolutely shocking service