MyHiRelief Avaliações 782

Resposta da MyHiRelief

Há 1 dia

Hi Bernice,

Thank you for sharing your feedback. We understand your concern.

Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.

Kindly check your spam or junk folder, as our message may have been filtered there by mistake. If you ever need anything else or have questions in the future, you can contact us at support@myhirelief.com. We are always here to help.

Best regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hello Heather,

Thank you for your 4-star review!

We're delighted to hear the cream has provided significant relief for your knees and that you felt confident enough to share it with your sister.

We also appreciate your feedback regarding the cost and exchange rate, we use USD now and we understand how important value is when making a purchase.

Thank you for choosing MyHiRelief, and we wish both you and your sister continued comfort and all the best!

Best regards,

Jason

Resposta da MyHiRelief

Há 2 dias

Hi Vladimir,

Thank you for taking the time to share your feedback. We understand how frustrating this situation has been.

After reviewing your account, I can confirm that your refund request became subject to an active PayPal dispute. Once a dispute is opened, the transaction falls under the payment provider's dispute process, and we are unable to issue a separate refund or intervene outside of that process while the case is active.

Our records show that your refund was contingent upon the return of the products in accordance with our return policy. If proof of return or delivery was not available during the dispute review, PayPal would make its decision based on the documentation submitted by both parties.

We would also like to clarify that requesting the closure of a dispute is not intended to prevent a customer from receiving a refund. Rather, duplicate refunds cannot be processed while a payment dispute is being handled by the payment provider.

Thank you for your patience and understanding.

Kind Regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hello Naffy,

Thank you for your 4-star review!

We're pleased to hear that Ariz was able to assist you with your cancellation request and help resolve your concerns.

We appreciate you taking the time to share your experience and are committed to providing responsive and helpful customer support.

Thank you for choosing MyHiRelief, and we wish you all the best!

Best regards,

Jason

Resposta da MyHiRelief

Há 2 dias

Hello Debra,

Thank you for your 4-star review!

We're glad to hear that Charles was able to assist you with your subscription request and provide a solution that met your needs.

We appreciate you sharing your experience and are committed to delivering both quality products and responsive customer support.

Thank you for choosing MyHiRelief, and we wish you all the best!

Best regards,

Jason

Resposta da MyHiRelief

Há 2 dias

Hello Mak,

Thank you for your 4-star review!

We're pleased to hear the cream has been helping with your shoulder and knee discomfort.

I completely understand how it might seem different from what you expected, and I’m happy to clarify.

Each jar of Total Relief Cream contains 4 oz of product. While the jars may appear compact, they are filled with the full amount. We use a highly concentrated formula, so a small amount goes a long way and is designed to provide lasting value.

We always aim to deliver a product that is both effective and worth your purchase. I hope this helps clarify things and gives you more confidence in what you received.

Thank you for choosing MyHiRelief, and we wish you continued comfort and all the best!

Resposta da MyHiRelief

Há 2 dias

Hello Jan,

Thank you for your 4-star review and for sharing your honest experience.

We're glad to hear your order arrived promptly and that you've noticed some temporary relief after applying the cream.

We understand you're still evaluating how well it works for your sciatic pain over time, and we appreciate you giving it a fair opportunity.

Thank you for choosing MyHiRelief, and we wish you continued comfort and all the best.

Best regards,

Jason

Resposta da MyHiRelief

Há 2 dias

Hi Sandra,

Thank you for taking the time to share your concerns.

We understand why the total displayed at checkout would be confusing. However, we'd like to respectfully clarify that MyHiRelief does not intentionally overcharge customers or misrepresent our promotions.

If you selected the non‑subscription option, the promotional price is based on its original price of $39.95 per jar, while the subscription rate is $34.95 per jar. The final total may also include applicable taxes or any optional selections made during checkout. These charges are displayed for your review before the order is finalized.

At this time, we have been unable to locate an account using the information available in your Trustpilot profile.

Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.

We appreciate the opportunity to assist you and look forward to resolving this matter.

Kind regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 2 dias

Hi Warlick,

Thank you for taking the time to share your feedback. We understand your concerns, especially regarding the recurring shipments and the financial impact they have had.

Please allow me to clarify that the subscription option is selected during checkout to provide customers with the deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule. We understand that this option can sometimes be overlooked, and we're always happy to assist customers who wish to cancel.

We're also sorry to hear that the product did not provide the relief you were hoping for after several months of use. While many customers experience positive results, individual responses can vary depending on the underlying condition and other personal factors.

At this time, we have been unable to locate an account using the information available in your Trustpilot profile.

Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.

We appreciate the opportunity to assist you and look forward to resolving this matter.

Kind regards,

Aga
MyHiRelief

Resposta da MyHiRelief

Há 1 dia

Hi Linda,

Thank you for taking the time to share your feedback. We understand how frustrating this experience has been.

After reviewing your account, I can confirm that your subscription has already been canceled, so no future recurring orders or charges will be processed.

Please allow me to clarify that the subscription option is selected during checkout to provide customers with the deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule. We understand that this option can sometimes be overlooked, and we're always happy to assist customers who wish to cancel.

Regarding your return request, our records show that our support team has already provided the instructions. If you're unable to locate our email, please check your spam, junk, or promotions folder, as our messages can occasionally be filtered there.

Our 90-day money-back guarantee remains available, and refund requests are processed in accordance with the terms of our return policy once the returned items are received and verified.

If you need the return instructions resent or have any additional questions, please contact us at support@myhirelief.com or aga@nw-project.com. We'll be happy to assist you further.

Kind regards,

Aga
MyHiRelief