Horrible experience please don't waste your time. SCAM never signed up for Reoccurring orders got a second order contacted them to cancel was canceled returned the second container unopened shipped... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Total Relief has earned its name. It has brought me immense relief from my peripheral neuropathy in both hands. Its magnesium based compound really work on reducing both stiffness and pain. I am nea... Ver mais
A empresa respondeu
I have been dealing with the aftermath of 2 falls within 15 months. I tore a meniscus in my left knee from the first fall. The second fall, 6 months ago, tore both menisci in my right knee, as well a... Ver mais
A empresa respondeu
This cream is a bit expensive, but it does make it easier for me to complete my tasks at hand , I suffer from arthritis issues in my lower back ,knees,ankle and foot. It pains me to walk long distance... Ver mais
A empresa respondeu
3,7
Bom
823 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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Hi Ntombifuthi,
Hi Ntombifuthi,
Thank you for reaching out. We have successfully received your inquiry, and our team is currently looking into your concern.
You can expect a response from us within 24–48 hours. To help us assist you as quickly as possible, please avoid sending multiple emails regarding the same issue. This ensures our agents can review your request and respond promptly without delays.
Thank you for your patience!
On Thu, Jul 02 2026, at 02:07 PM, Ntombifuthi Sibiya > wrote:
HHHaaaaaai bo I have not yet received my order. It has been a while since I ordered. Please track my order.
2 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Ntombifuthi,
Thank you for reaching out, and we understand your concern about waiting for your order.
After reviewing your account, I can confirm that our support team has been actively responding to your emails and has already provided you with updates regarding your order status, including the latest tracking information available.
Please note that your package is moving through our international network and may also be undergoing customs clearance. Tracking updates may appear delayed, as carriers do not always scan at every step. In fact, your order is still within the estimated delivery window. Rest assured, your package is on its way.
If you haven't received our responses, we kindly recommend checking your spam, junk, or promotions folder, as our emails can occasionally be filtered there.
Please know that we're continuing to monitor your shipment and will keep you informed of any new updates as they become available. We appreciate your patience and look forward to your order reaching you soon.
Kind Regards,
Aga
MyHiRelief
Better sleep
I was having problems sleeping at night because of knee pain. I put Hirelief on my knees and hips and was able to get 6-7 hours of sleep. A huge thank you to Hirelief.
9 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Heather,
Thank you for your 5-star review!
We're delighted to hear that HiRelief has helped reduce your knee and hip discomfort and supported you in getting a better night’s sleep. It’s great to know the product is making a meaningful difference in your rest and comfort.
We truly appreciate your support and wish you continued relief and wellness!
Best regards,
Jason
After suffering from Restless Leg…
After suffering from Restless Leg Syndrome, (RLS) for years, I read so much about HiRelief, that I thought I had nothing much to lose.
After rubbing the salve into my leg, I felt a slight relief. As the nights went by, more and more relief!
Another thing I would like to share, is I have terrible arthritis in both of my hands. After rubbing the salve into my legs, I noticed a HUGE difference in
my arthritic hands.
30 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello LouAnn,
Thank you for your 5-star review!
We're delighted to hear that HiRelief has provided increasing relief for Restless Leg Syndrome over time and that you've also noticed a significant positive difference in your arthritis symptoms.
Your experience means a great deal to us, and we're grateful you chose to give our product a try.
Wishing you continued comfort and wellness!
Best regards,
Jason
I have been dealing with the aftermath…
I have been dealing with the aftermath of 2 falls within 15 months. I tore a meniscus in my left knee from the first fall. The second fall, 6 months ago, tore both menisci in my right knee, as well as torn gluteal muscles and a triggering of sciatica from a spinal stenosis. True Relief worked much better in managing my pain compared to Bengay, Voltaren, and Salon Pas lidocaine patches. I was so happy with it that i got some for my daughter who has back and knee problems. She also feels like a new person.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da MyHiRelief
Hello Patricia,
Thank you for your 5-star review!
We're truly pleased to hear that True Relief has helped you better manage your pain and has made such a meaningful difference compared to other products you've tried. It's also wonderful to know your daughter has experienced similar benefits.
We appreciate you sharing your experience and choosing MyHiRelief, and we wish you both continued comfort and wellness moving forward.
Best regards,
Jason
Total Relief works
Total Relief is the only thing that has been able to stop my muscle and nerve cramps.
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Katherin,
Thank you for your 5-star review!
We're delighted to hear that Total Relief has been effective for your muscle and nerve cramps. Your feedback means a lot to us, and we're grateful to be part of your wellness routine.
Wishing you continued comfort and relief!
Best regards,
Jason
Soft and soothing
This cream is soft and soothing. I use it every night before bed. I won’t say it has taken my sciatica away, but it seems to be slightly less painful. Delivered promptly and packaged well.
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Linda,
Thank you for your 5-star review!
We're delighted to hear that you find the cream soft and soothing and that it has become part of your nightly routine. It's also wonderful to know your order arrived promptly and was well packaged.
We truly appreciate your feedback and wish you continued comfort and wellness!
Best regards,
Jason
Pain relief
The relief that it gives me after being applied.
28 de maio de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Edward,
Thank you for your 5-star review!
We're delighted to hear that you're experiencing effective pain relief after applying the product. Your feedback means a great deal to us, and we're grateful you chose MyHiRelief.
Wishing you continued comfort and wellness!
Best regards,
It has given me some relief when…
It has given me some relief when nothing else has! I wish I had ordered more than 3! It is not enough. If there was a way to up the amount I’m getting I would be interested!
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Mary,
Thank you for your 5-star review!
We're so pleased to hear that MyHiRelief has provided you with relief when nothing else has. We also appreciate your feedback about wanting a larger quantity, and it's wonderful to know you'd be interested in receiving more.
Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Best regards,
Jason
Finallly got the answer I had been…
Finallly got the answer I had been waiting for! Took almost 2 months, but the CEO responded and I got a full refund. (Apparently). Hasn't shown up in my account but I trust that it will happen.
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Debbie,
Thank you for taking the time to update your review.
We're pleased that we were able to connect with you and reach a resolution. I can confirm that your full refund has been processed.
If the refund has not yet appeared in your account, please note that it may take several business days for your bank or payment provider to post the transaction, depending on their processing times.
We also appreciate your patience throughout this process and your willingness to acknowledge the outcome. Your feedback helps us continue improving our response times and overall customer experience.
Thank you again, and we wish you all the best.
Kind regards,
Jason
MyHiRelief
The total relief brings a soothing…
The total relief brings a soothing effect yo the pain in a short period of time. Just wish it wasn't that expensive.
21 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Michele,
Thank you for your 5-star review!
We're delighted to hear that Total Relief provided soothing pain relief in a short period of time. We also appreciate your honest feedback about the price, as it helps us better understand our customers' experiences.
Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Best regards,
Jason
Response and accuracy develops trust
Response and accuracy develops trust. You have done that well
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi J Muniz,
Thank you so much for your fantastic 5-star review!
Your words mean a great deal to us. We're honored to know that our responsiveness and commitment to providing accurate information helped build your trust. Delivering a positive and transparent experience for our customers is always our goal.
We truly appreciate your support and thank you for choosing MyHiRelief. We look forward to serving you again in the future!
Kind Regards,
Aga
MyHiRelief
The cream has truly relieved my pain…
The cream has truly relieved my pain due to arthritis and neuropathy. It’s far from a “cure”, but it allows me to sleep better and work in my garden far longer than I could before using it. I appreciate that!
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Iris,
Thank you so much for taking the time to share your experience with Total Relief.
We're delighted to hear that the cream has helped ease your arthritis and neuropathy discomfort, allowing you to sleep better and spend more time doing what you enjoy, like working in your garden. While we understand that every individual's experience is different and the product is not a cure, it's wonderful to know it has made a meaningful difference in your daily life.
We truly appreciate your thoughtful feedback and your trust in MyHiRelief. Thank you for being part of our community, and we wish you continued comfort and many enjoyable days in your garden.
Kind regards,
Aga
MyHiRelief
Love this product
This product works like a charm. It takes away my backache and knee pain
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi there,
Thank you so much for your wonderful review!
We're thrilled to hear that Total Relief has been helping ease your backache and knee pain. Knowing that our product is making a positive difference in your daily life is exactly why we do what we do.
We truly appreciate you taking the time to share your experience and thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind Regards,
Aga
MyHiRelief
I bought HiRelief for me and a…
I bought HiRelief for me and a girlfriend and we both have had relief from our back and knee pain. My girlfriend told me it’s been the only thing that has helped her with her back pain and hip pain.
9 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Socorro,
Thank you for your wonderful 5-star review!
We're delighted to hear that both you and your girlfriend have had a positive experience with HiRelief. It's especially encouraging to know that it has been so helpful for her back and hip discomfort as well.
We truly appreciate you sharing your experience and your kind support.
Thank you for choosing us, and we wish you both continued comfort and well-being!
Best regards,
Jason
Customer support is great
Customer support is great. They address my concern immediately and help make my concern a smooth transaction
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Norma,
Thank you for your 5-star review!
We're delighted to hear that our customer support team addressed your concern promptly and helped make the process smooth and easy. Your kind feedback means a great deal to us and motivates us to continue providing exceptional service.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Helpful
The service was very helpful and quickly tks werner
1 de julho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Werner,
Thank you for your 5-star review!
We're delighted to hear that you found our service helpful and that your experience was handled quickly. Your kind feedback is greatly appreciated and encourages us to continue providing excellent support.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Your customer service was quick responsive and very understanding.
Your customer service was a pleasure to work with. Not only is your product, Total Relief the best pain cream I’ve ever used, the ease of being able to cancel my subscription, amazed me.
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello,
Thank you for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our customer service team and that you found the subscription process easy to manage. It's also fantastic to know that Total Relief has been the best pain cream you've used.
Your kind words and support mean a great deal to us. Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
I had an issue with the pricing
I had an issue with the pricing. It was resolved promptly, politely and professionally.
26 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Wendy,
Thank you for your 5-star review!
We're delighted to hear that your pricing concern was resolved promptly, politely, and professionally.
Providing responsive and respectful support is very important to us, and we're grateful you took the time to share your experience.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Extreme Caution
I would strongly advise extreme caution with this company. 1st they did not honor their 90 day guarantee. 2nd they continue to send their product monthly, apparently somewhere during your purchase there is an indication that they will continue to send jars monthly. When I questioned this practice I was told it was there policy and that they sent an email prior to shipping. I have no record of such an email. Their integrity level is nonexistent.
30 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Blair,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing your account, I can confirm that your subscription has already been canceled, so no future recurring orders or charges will be processed.
Regarding the subscription, please allow me to clarify that this option is selected during checkout to provide customers with the deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule. Prior to each recurring shipment, an email notification is automatically sent to the email address associated with the account. We understand that these emails can occasionally be filtered into spam, junk, or promotions folders, or may be overlooked.
Regarding our 90-day money-back guarantee, requests are reviewed in accordance with the terms of our return policy. If your request was not approved, it would have been based on the eligibility requirements of the guarantee rather than an unwillingness to honor it.
We appreciate your feedback and, if you have any remaining questions about your account or refund eligibility, please contact us at support@myhirelief.com or aga@nw-project.com. We'd be happy to review your case further.
Kind regards,
Aga
MyHiRelief
Customer Service To The Rescue
Initially had some trouble completing my order online. It seems their ordering system’s built in “fraud detection”, suspected fraudulent activity and locked me out.
Julie from Customer Service acknowledged my concern within an hour and had the issue resolved very fast. She went above and beyond by checking back with me to ensure things worked properly. Additionally she sent an acknowledgment of my order with comments and apologies for any frustration and inconvenience I experienced.
A Great Customer Service experience from a company that makes a wonderful product that works!
I appreciate their dedication and concern for their customers.
8 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello KDN,
Thank you for your wonderful 5-star review!
We're delighted to hear that Julie was able to assist you promptly and ensure everything was resolved smoothly. It's especially rewarding to know that the follow-up and attention to your experience made a positive difference.
We're also grateful for your kind words about our product and our team's dedication to customer care. Your feedback means a great deal to us and motivates us to continue providing responsive, reliable service.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
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