Horrible experience please don't waste your time. SCAM never signed up for Reoccurring orders got a second order contacted them to cancel was canceled returned the second container unopened shipped... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Total Relief has earned its name. It has brought me immense relief from my peripheral neuropathy in both hands. Its magnesium based compound really work on reducing both stiffness and pain. I am nea... Ver mais
A empresa respondeu
This cream is a bit expensive, but it does make it easier for me to complete my tasks at hand , I suffer from arthritis issues in my lower back ,knees,ankle and foot. It pains me to walk long distance... Ver mais
A empresa respondeu
I have been dealing with the aftermath of 2 falls within 15 months. I tore a meniscus in my left knee from the first fall. The second fall, 6 months ago, tore both menisci in my right knee, as well a... Ver mais
A empresa respondeu
3,7
Bom
825 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Extreme Caution
I would strongly advise extreme caution with this company. 1st they did not honor their 90 day guarantee. 2nd they continue to send their product monthly, apparently somewhere during your purchase there is an indication that they will continue to send jars monthly. When I questioned this practice I was told it was there policy and that they sent an email prior to shipping. I have no record of such an email. Their integrity level is nonexistent.
30 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Blair,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
After reviewing your account, I can confirm that your subscription has already been canceled, so no future recurring orders or charges will be processed.
Regarding the subscription, please allow me to clarify that this option is selected during checkout to provide customers with the deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule. Prior to each recurring shipment, an email notification is automatically sent to the email address associated with the account. We understand that these emails can occasionally be filtered into spam, junk, or promotions folders, or may be overlooked.
Regarding our 90-day money-back guarantee, requests are reviewed in accordance with the terms of our return policy. If your request was not approved, it would have been based on the eligibility requirements of the guarantee rather than an unwillingness to honor it.
We appreciate your feedback and, if you have any remaining questions about your account or refund eligibility, please contact us at support@myhirelief.com or aga@nw-project.com. We'd be happy to review your case further.
Kind regards,
Aga
MyHiRelief
Customer Service To The Rescue
Initially had some trouble completing my order online. It seems their ordering system’s built in “fraud detection”, suspected fraudulent activity and locked me out.
Julie from Customer Service acknowledged my concern within an hour and had the issue resolved very fast. She went above and beyond by checking back with me to ensure things worked properly. Additionally she sent an acknowledgment of my order with comments and apologies for any frustration and inconvenience I experienced.
A Great Customer Service experience from a company that makes a wonderful product that works!
I appreciate their dedication and concern for their customers.
8 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello KDN,
Thank you for your wonderful 5-star review!
We're delighted to hear that Julie was able to assist you promptly and ensure everything was resolved smoothly. It's especially rewarding to know that the follow-up and attention to your experience made a positive difference.
We're also grateful for your kind words about our product and our team's dedication to customer care. Your feedback means a great deal to us and motivates us to continue providing responsive, reliable service.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
Just headache
If you have time and passion to spend time, just get in touch and order from them. It is insane how they do the business, they’re in their lalalad with their rules and how they do business
My wife orders someting by accident now for the return they give us 20% back from all the amount she payed
Just stay way from them
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Maria,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating.
As outlined in our return policy, once an order has entered processing or shipment, it can no longer be canceled. In this case, our support team offered a 20% courtesy refund if you chose to keep the order, while also providing the option to return the products for a refund in accordance with our return policy.
We understand that this resolution may not have met your expectations, and we appreciate your feedback. Our goal is always to provide fair solutions while following our published policies consistently for all customers.
I’d like to personally review this and see what I can do. We have been unable to locate an account using the information provided in your Trustpilot profile, so I will look into this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I was hesitant at first
I was hesitant at first, but now use it for several achy parts of my body...I will continue using
30 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello,
Thank you for your 5-star review!
We're glad to hear that you've had a positive experience with the product and are finding it helpful for your needs. It's great to know you plan to continue using it.
Your feedback is truly appreciated, and we thank you for choosing us.
Best regards,
Jason
Nerve Cream
Marcus was so knowledgeable, kind, and patient with me. I shouldn't have ordered until my broken leg heals. Your company is exceptional and I hope to deal with you again!!!
25 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Suzanne,
Thank you for your 5-star review!
We're delighted to hear that you had such a positive experience with Marcus and found the support knowledgeable, kind, and patient.
Your kind words mean a great deal to us and reinforce our commitment to providing exceptional service.
We appreciate you choosing us and look forward to assisting you again in the future.
Best regards,
Jason
I love this product
I love this product. If used on a continuous daily basis, it’s one of the few that actually works and does what it claims to do. I had major foot surgery and nothing helped with the nerve pain I was having until I started using this Relief Cream. The tenderness and pain has subsided greatly along with the sensitivity of touch. I highly recommend this product. Also has helped with my husband’s shoulder pain!
1 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Teresa,
Thank you for your wonderful 5-star review and for sharing your experience in detail.
We're truly pleased to hear that the cream has helped ease your post-surgical nerve pain and sensitivity, and that it’s also been beneficial for your husband’s shoulder discomfort.
Your feedback and recommendation mean a great deal to us. We appreciate you choosing us, and we wish you both continued comfort and well-being.
Best regards,
Jason
I need to return a package I never…
I need to return a package I never ordered
26 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Bernice,
Thank you for sharing your feedback. We understand your concern.
Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. If you ever need anything else or have questions in the future, you can contact us at support@myhirelief.com. We are always here to help.
Best regards,
Aga
MyHiRelief
This cream is a bit expensive
This cream is a bit expensive, but it does make it easier for me to complete my tasks at hand , I suffer from arthritis issues in my lower back ,knees,ankle and foot. It pains me to walk long distances or stand for prolonged periods even sitting gets the best of me sometimes , this product is not a cure all , but it does make it possible to not just give up or rely on pain killers all day, every day. Sometimes in the moment I forget about the pain and stiffness , but all too soon it creeps back, lol. Please know I am thankful for the soothing relief this formula provides.
15 de maio de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Mae,
Thank you for your 5-star review and for sharing such an honest and thoughtful experience.
We're glad to hear that the cream is helping make daily tasks more manageable and providing soothing relief when you need it most.
We also appreciate your balanced feedback regarding expectations and cost. It's meaningful to know the product is offering you some comfort and support alongside your overall routine.
Thank you for choosing us, and we wish you continued ease and well-being.
Best regards,
Jason
Total Relief has earned its name
Total Relief has earned its name. It has brought me immense relief from my peripheral neuropathy in both hands. Its magnesium based compound really work on reducing both stiffness and pain. I am nearly finished my first jar which I got a month ago. My right hand has regained full mobility, and my left hand is about 60% recovered. I edit book manuscripts on my computer so I need my hands to work properly. Total Relief Magnesium Cream has let me get back to work. Their customer service has been prompt and positive. I am looking forward to my next order arriving soon. Highly recommended.
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Carol,
Thank you for your 5-star review and for sharing such a detailed experience.
We're truly pleased to hear that you're finding meaningful relief and improved mobility, especially in your hands, and that the product is helping you get back to the work you value.
It's also great to know that you had a positive experience with our customer service team and are happy with the support provided. Your feedback is genuinely appreciated, and we're grateful for your recommendation.
Best regards,
Jason
The cream is great 👍
The cream is great 👍, my only issue is the cost and the exchange rate. But the cream is a huge relief for my knees. I bought some for my sister as she needed something for her ankle.
6 de março de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Heather,
Thank you for your 4-star review!
We're delighted to hear the cream has provided significant relief for your knees and that you felt confident enough to share it with your sister.
We also appreciate your feedback regarding the cost and exchange rate, we use USD now and we understand how important value is when making a purchase.
Thank you for choosing MyHiRelief, and we wish both you and your sister continued comfort and all the best!
Best regards,
Jason
These people are scammers
These people are scammers. I have ordered 4 extra bottles from them by accident and askef for refund. They have told me to return bottles and they will reimburse me for $102 They have told me they will refund within 21 days and I never got refund. I went to paypal to dispute the charge. HIRELIEF emailed me immediately asking to remove a dispute and they will refund me wirhout dispute. I told them to take a hike. Paypal resolved the case in their favor even though I have attached an email stating hirelief agreed to refund me. I have called paypal. Paypal told me that hirelief does not want to refund me because I have never sent back the items which is a lie. Why did they never call me or email me asking for mailing proof then? Instead, I have a confirmation letter from HIrelief confirming refund. Please please dont deal with these people or you will be sorry just like I am.
24 de março de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Vladimir,
Thank you for taking the time to share your feedback. We understand how frustrating this situation has been.
After reviewing your account, I can confirm that your refund request became subject to an active PayPal dispute. Once a dispute is opened, the transaction falls under the payment provider's dispute process, and we are unable to issue a separate refund or intervene outside of that process while the case is active.
Our records show that your refund was contingent upon the return of the products in accordance with our return policy. If proof of return or delivery was not available during the dispute review, PayPal would make its decision based on the documentation submitted by both parties.
We would also like to clarify that requesting the closure of a dispute is not intended to prevent a customer from receiving a refund. Rather, duplicate refunds cannot be processed while a payment dispute is being handled by the payment provider.
Thank you for your patience and understanding.
Kind Regards,
Aga
MyHiRelief
First of all it’s your product and then…
First of all it’s your product and then your support team handled my problem in a timely manner.
27 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello,
Thank you for your 5-star review!
We're delighted to hear that you're happy with both the product and the timely support you received from our team. Your feedback is greatly appreciated and means a lot to us.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
If you want something that does what it should...
We got off to a messy start, but my goodness they made up for it in follow up service from Aga, the CEO. On top of that, this cream actually delivers. I do suggest you check your expectations, because it is not a cure all for everything. BUT it is amazing for joint pain relief, nerve inflammation relief, and is a brilliant way to get magnesium directly into the areas that need it through your skin. I have nothing but gratitude to find a small company doing a great job with great intentions. oh and a side note, if you are using the cream, get the magnesium supplement too.... come at the issue from the inside and the outside. The only way to know if it helps, is to try it.
8 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Dhyana,
Thank you for your 5-star review and for sharing such a detailed experience. We're pleased to hear that the follow-up support helped turn things around and that you're finding real value in the cream, particularly for joint and nerve-related discomfort.
We also appreciate your balanced perspective on expectations and your insights into how the product can be used. Feedback like yours is valuable as it helps others understand how the product may fit into their own routine.
Thank you for choosing us, and we're glad to have you with us.
Best regards,
Jason
Cancelled order
When I requested for cancellation of products, Ariz, was able to resolve the issues initially raised and a full refund was promised.
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Naffy,
Thank you for your 4-star review!
We're pleased to hear that Ariz was able to assist you with your cancellation request and help resolve your concerns.
We appreciate you taking the time to share your experience and are committed to providing responsive and helpful customer support.
Thank you for choosing MyHiRelief, and we wish you all the best!
Best regards,
Jason
Works extremely well!
So far I am quite surprised at how well this cream works on my nerve pain, and other pain . Just rub it in and relief is felt within seconds! I will definitely be buying more!
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Sharon,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're pleasantly surprised by how well the cream is working for your nerve and other pain. It's great to know you're experiencing quick relief and planning to order more.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing us, and we wish you continued comfort and wellness!
Best regards,
Jason
Because I cannot believe how quickly it…
Because I cannot believe how quickly it works and the lasting effect is. Even my sons will grab it and use it also
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Diane,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're impressed with how quickly the product works and the lasting relief it provides. It's also great to know that your family is finding it helpful as well.
Your feedback means a lot to us, and we're grateful you took the time to share your experience.
Thank you for choosing us, and we wish you continued comfort and wellness!
Best regards,
Jason
I inadvertently signed up for a…
I inadvertently signed up for a subscription to Total Relief and didn't realize this until product shipped. Charles allowed me to cancel subscription and gave me 20% off product that had shipped.
26 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Debra,
Thank you for your 4-star review!
We're glad to hear that Charles was able to assist you with your subscription request and provide a solution that met your needs.
We appreciate you sharing your experience and are committed to delivering both quality products and responsive customer support.
Thank you for choosing MyHiRelief, and we wish you all the best!
Best regards,
Jason
How small the jar is - I know you state size but in the advertisement it looks bigger.
It is good for my shoulder and knees.
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Mak,
Thank you for your 4-star review!
We're pleased to hear the cream has been helping with your shoulder and knee discomfort.
I completely understand how it might seem different from what you expected, and I’m happy to clarify.
Each jar of Total Relief Cream contains 4 oz of product. While the jars may appear compact, they are filled with the full amount. We use a highly concentrated formula, so a small amount goes a long way and is designed to provide lasting value.
We always aim to deliver a product that is both effective and worth your purchase. I hope this helps clarify things and gives you more confidence in what you received.
Thank you for choosing MyHiRelief, and we wish you continued comfort and all the best!
treatment unsure
On my 2nd jar, not convinced yet my sciatic is still giving me pain, although when first apply the cream it seems to relieve for a short time just like a decor rub .
I have 4 more jars to use will keep using until my supply has gone probably wont order again,
Thank you for your prompt delivery
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Jan,
Thank you for your 4-star review and for sharing your honest experience.
We're glad to hear your order arrived promptly and that you've noticed some temporary relief after applying the cream.
We understand you're still evaluating how well it works for your sciatic pain over time, and we appreciate you giving it a fair opportunity.
Thank you for choosing MyHiRelief, and we wish you continued comfort and all the best.
Best regards,
Jason
I answered hi relief through their support line and gave them information on how to reach me they reached out and said the correct amount would have been fixed at checkout I thought I was at checkout
I was trying to order this total relief magnesium cream so I choose Buy 2 get one free I opted out of the subscription and any other promotions the price was 34.95 with subscription and 39.95 without so why when I get to check out is the price I was being charged 125.00 dollars am I counting something wrong??
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Sandra,
Thank you for taking the time to share your concerns.
We understand why the total displayed at checkout would be confusing. However, we'd like to respectfully clarify that MyHiRelief does not intentionally overcharge customers or misrepresent our promotions.
If you selected the non‑subscription option, the promotional price is based on its original price of $39.95 per jar, while the subscription rate is $34.95 per jar. The final total may also include applicable taxes or any optional selections made during checkout. These charges are displayed for your review before the order is finalized.
At this time, we have been unable to locate an account using the information available in your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
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