Horrible experience please don't waste your time. SCAM never signed up for Reoccurring orders got a second order contacted them to cancel was canceled returned the second container unopened shipped... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I am grateful someone reached out about the correct contact so I could receive my package. I have been using total relief for a few days and have received gradual improvement in my symptoms. I am lo... Ver mais
Total Relief has earned its name. It has brought me immense relief from my peripheral neuropathy in both hands. Its magnesium based compound really work on reducing both stiffness and pain. I am nea... Ver mais
A empresa respondeu
This cream is a bit expensive, but it does make it easier for me to complete my tasks at hand , I suffer from arthritis issues in my lower back ,knees,ankle and foot. It pains me to walk long distance... Ver mais
A empresa respondeu
3,7
Bom
856 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
The cream is great 👍
The cream is great 👍, my only issue is the cost and the exchange rate. But the cream is a huge relief for my knees. I bought some for my sister as she needed something for her ankle.
6 de março de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Heather,
Thank you for your 4-star review!
We're delighted to hear the cream has provided significant relief for your knees and that you felt confident enough to share it with your sister.
We also appreciate your feedback regarding the cost and exchange rate, we use USD now and we understand how important value is when making a purchase.
Thank you for choosing MyHiRelief, and we wish both you and your sister continued comfort and all the best!
Best regards,
Jason
These people are scammers
These people are scammers. I have ordered 4 extra bottles from them by accident and askef for refund. They have told me to return bottles and they will reimburse me for $102 They have told me they will refund within 21 days and I never got refund. I went to paypal to dispute the charge. HIRELIEF emailed me immediately asking to remove a dispute and they will refund me wirhout dispute. I told them to take a hike. Paypal resolved the case in their favor even though I have attached an email stating hirelief agreed to refund me. I have called paypal. Paypal told me that hirelief does not want to refund me because I have never sent back the items which is a lie. Why did they never call me or email me asking for mailing proof then? Instead, I have a confirmation letter from HIrelief confirming refund. Please please dont deal with these people or you will be sorry just like I am.
24 de março de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Vladimir,
Thank you for taking the time to share your feedback. We understand how frustrating this situation has been.
After reviewing your account, I can confirm that your refund request became subject to an active PayPal dispute. Once a dispute is opened, the transaction falls under the payment provider's dispute process, and we are unable to issue a separate refund or intervene outside of that process while the case is active.
Our records show that your refund was contingent upon the return of the products in accordance with our return policy. If proof of return or delivery was not available during the dispute review, PayPal would make its decision based on the documentation submitted by both parties.
We would also like to clarify that requesting the closure of a dispute is not intended to prevent a customer from receiving a refund. Rather, duplicate refunds cannot be processed while a payment dispute is being handled by the payment provider.
Thank you for your patience and understanding.
Kind Regards,
Aga
MyHiRelief
First of all it’s your product and then…
First of all it’s your product and then your support team handled my problem in a timely manner.
27 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello,
Thank you for your 5-star review!
We're delighted to hear that you're happy with both the product and the timely support you received from our team. Your feedback is greatly appreciated and means a lot to us.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
If you want something that does what it should...
We got off to a messy start, but my goodness they made up for it in follow up service from Aga, the CEO. On top of that, this cream actually delivers. I do suggest you check your expectations, because it is not a cure all for everything. BUT it is amazing for joint pain relief, nerve inflammation relief, and is a brilliant way to get magnesium directly into the areas that need it through your skin. I have nothing but gratitude to find a small company doing a great job with great intentions. oh and a side note, if you are using the cream, get the magnesium supplement too.... come at the issue from the inside and the outside. The only way to know if it helps, is to try it.
8 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Dhyana,
Thank you for your 5-star review and for sharing such a detailed experience. We're pleased to hear that the follow-up support helped turn things around and that you're finding real value in the cream, particularly for joint and nerve-related discomfort.
We also appreciate your balanced perspective on expectations and your insights into how the product can be used. Feedback like yours is valuable as it helps others understand how the product may fit into their own routine.
Thank you for choosing us, and we're glad to have you with us.
Best regards,
Jason
Cancelled order
When I requested for cancellation of products, Ariz, was able to resolve the issues initially raised and a full refund was promised.
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Naffy,
Thank you for your 4-star review!
We're pleased to hear that Ariz was able to assist you with your cancellation request and help resolve your concerns.
We appreciate you taking the time to share your experience and are committed to providing responsive and helpful customer support.
Thank you for choosing MyHiRelief, and we wish you all the best!
Best regards,
Jason
Works extremely well!
So far I am quite surprised at how well this cream works on my nerve pain, and other pain . Just rub it in and relief is felt within seconds! I will definitely be buying more!
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Sharon,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're pleasantly surprised by how well the cream is working for your nerve and other pain. It's great to know you're experiencing quick relief and planning to order more.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing us, and we wish you continued comfort and wellness!
Best regards,
Jason
Because I cannot believe how quickly it…
Because I cannot believe how quickly it works and the lasting effect is. Even my sons will grab it and use it also
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Diane,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're impressed with how quickly the product works and the lasting relief it provides. It's also great to know that your family is finding it helpful as well.
Your feedback means a lot to us, and we're grateful you took the time to share your experience.
Thank you for choosing us, and we wish you continued comfort and wellness!
Best regards,
Jason
I inadvertently signed up for a…
I inadvertently signed up for a subscription to Total Relief and didn't realize this until product shipped. Charles allowed me to cancel subscription and gave me 20% off product that had shipped.
26 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Debra,
Thank you for your 4-star review!
We're glad to hear that Charles was able to assist you with your subscription request and provide a solution that met your needs.
We appreciate you sharing your experience and are committed to delivering both quality products and responsive customer support.
Thank you for choosing MyHiRelief, and we wish you all the best!
Best regards,
Jason
How small the jar is - I know you state size but in the advertisement it looks bigger.
It is good for my shoulder and knees.
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Mak,
Thank you for your 4-star review!
We're pleased to hear the cream has been helping with your shoulder and knee discomfort.
I completely understand how it might seem different from what you expected, and I’m happy to clarify.
Each jar of Total Relief Cream contains 4 oz of product. While the jars may appear compact, they are filled with the full amount. We use a highly concentrated formula, so a small amount goes a long way and is designed to provide lasting value.
We always aim to deliver a product that is both effective and worth your purchase. I hope this helps clarify things and gives you more confidence in what you received.
Thank you for choosing MyHiRelief, and we wish you continued comfort and all the best!
treatment unsure
On my 2nd jar, not convinced yet my sciatic is still giving me pain, although when first apply the cream it seems to relieve for a short time just like a decor rub .
I have 4 more jars to use will keep using until my supply has gone probably wont order again,
Thank you for your prompt delivery
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Jan,
Thank you for your 4-star review and for sharing your honest experience.
We're glad to hear your order arrived promptly and that you've noticed some temporary relief after applying the cream.
We understand you're still evaluating how well it works for your sciatic pain over time, and we appreciate you giving it a fair opportunity.
Thank you for choosing MyHiRelief, and we wish you continued comfort and all the best.
Best regards,
Jason
I answered hi relief through their support line and gave them information on how to reach me they reached out and said the correct amount would have been fixed at checkout I thought I was at checkout
I was trying to order this total relief magnesium cream so I choose Buy 2 get one free I opted out of the subscription and any other promotions the price was 34.95 with subscription and 39.95 without so why when I get to check out is the price I was being charged 125.00 dollars am I counting something wrong??
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Sandra,
Thank you for taking the time to share your concerns.
We understand why the total displayed at checkout would be confusing. However, we'd like to respectfully clarify that MyHiRelief does not intentionally overcharge customers or misrepresent our promotions.
If you selected the non‑subscription option, the promotional price is based on its original price of $39.95 per jar, while the subscription rate is $34.95 per jar. The final total may also include applicable taxes or any optional selections made during checkout. These charges are displayed for your review before the order is finalized.
At this time, we have been unable to locate an account using the information available in your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
MyHighRelief
I now have 9 jars. I cancel the order and they still keep coming. I've spent over 300.00. Not good in this economy. Ran low on med money this month. Have been using for 6 months. Can't feel any difference.
8 de abril de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Warlick,
Thank you for taking the time to share your feedback. We understand your concerns, especially regarding the recurring shipments and the financial impact they have had.
Please allow me to clarify that the subscription option is selected during checkout to provide customers with the deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule. We understand that this option can sometimes be overlooked, and we're always happy to assist customers who wish to cancel.
We're also sorry to hear that the product did not provide the relief you were hoping for after several months of use. While many customers experience positive results, individual responses can vary depending on the underlying condition and other personal factors.
At this time, we have been unable to locate an account using the information available in your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Their customer service has been totally…unresponsive
Their customer service has been totally unrespomsive. I have two packages I want to return. When they were sendin the first one, I told them not to send it, that I still had product and I couldn't afford it and not even a week later they send me 4 more containers. I cannot even go thru one container and they have sent me 8 more and I still have 7 at home besides these. Where is there 90 day refund guarantee?
22 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Linda,
Thank you for taking the time to share your feedback. We understand how frustrating this experience has been.
After reviewing your account, I can confirm that your subscription has already been canceled, so no future recurring orders or charges will be processed.
Please allow me to clarify that the subscription option is selected during checkout to provide customers with the deepest discount and member pricing. When selected, it automatically generates recurring orders based on the chosen delivery schedule. We understand that this option can sometimes be overlooked, and we're always happy to assist customers who wish to cancel.
Regarding your return request, our records show that our support team has already provided the instructions. If you're unable to locate our email, please check your spam, junk, or promotions folder, as our messages can occasionally be filtered there.
Our 90-day money-back guarantee remains available, and refund requests are processed in accordance with the terms of our return policy once the returned items are received and verified.
If you need the return instructions resent or have any additional questions, please contact us at support@myhirelief.com or aga@nw-project.com. We'll be happy to assist you further.
Kind regards,
Aga
MyHiRelief
The hirelief cream is absolutely great…
The hirelief cream is absolutely great feel so much better using it
29 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Jeanne,
Thank you for your 5-star review!
We're delighted to hear that you're feeling so much better after using the MyHiRelief cream. Your feedback is greatly appreciated, and we're glad the product is making a positive difference for you.
Thank you for choosing us, and we wish you continued comfort and well-being!
Best regards,
Jason
Je suis satisfaite de ce produit merci
7 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Mado,
Thank you for your 5-star review!
We're delighted to hear that you're satisfied with the product. Your feedback is greatly appreciated and means a lot to our team.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
The Support Team At High Relief Were…Professional
The Support Team At High Relief Were Very Professional,
They Are Willing To Take Care Of People's Needs Without Any Hassle.
26 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Martha,
Thank you for your 5-star review!
We're delighted to hear that our support team was professional and able to assist you smoothly and without hassle. Your kind feedback is greatly appreciated and motivates us to continue delivering attentive and reliable service.
Thank you for choosing us, and we wish you all the best!
Best regards,
Jason
So far
So far, it’s working wonders for my wife. The jury is still out to see if it remains so helpful. If it does, I’ll be sending you a five star review later.
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Doug,
Thank you for your 4-star review!
We're pleased to hear the product is currently working well for your wife. We appreciate you sharing your early experience and understand you're still assessing its longer-term results.
Thank you for choosing MyHiRelief, and we wish you both continued comfort and all the best!
Best regards,
Jason
Still using daily & getting better &…
Still using daily & getting better & better!👍
23 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Terri,
Thank you for your 5-star review!
We're delighted to hear that you're continuing to use the product and noticing ongoing improvement. Your feedback is greatly appreciated, and we're glad to be part of your wellness journey.
Thank you for choosing us, and we wish you continued comfort and progress!
Best regards,
Jason
Works without Medicinal Smell!
I have recently started suffering knee and foot pain. This cream helps more than anything I've tried to date to calm that down. Love it!
28 de junho de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hello Jill,
Thank you for your wonderful 5-star review! We're delighted to hear that the cream has been helpful in easing your knee and foot discomfort and that you appreciate its pleasant, non-medicinal scent.
Your feedback means a great deal to us, and we're grateful you took the time to share your experience.
Thank you for choosing us, and we wish you continued comfort and wellness!
Best regards,
Jason
I do truly enjoy the product
I do truly enjoy the product, My big issue is the time it takes to get it. My CC was charged more than 6 weeks prior to my product arrival. I feel this is excessive.
28 de abril de 2026
Avaliação não solicitada
Resposta da MyHiRelief
Hi Bryce,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're enjoying the product and that it has met your expectations. At the same time, we completely understand your concerns regarding the delivery timeline.
We sincerely apologize that your order took longer than expected to arrive. While we strive to process and ship orders as quickly as possible, occasional delays can occur due to high order volumes, fulfillment processing, or carrier transit times. We understand that waiting more than six weeks after your payment was processed is frustrating and not the experience we aim to provide.
Your feedback is appreciated and helps us continue improving our fulfillment and shipping processes so we can better serve our customers.
Thank you again for your patience and for giving Total Relief a try.
Kind Regards,
Aga
MyHiRelief
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