Recently started using MyPay ans had aome questions when I was due my first payment. Phoned customer service and was supported and provided with the information I needed to put my mind at eas... Ver mais
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Veja o que dizem as avaliações
They are the best in UK ! Customer service absolutely amazing , communication very good . They are very polite , efficient and they pay on time . They even let you know if you taxe code change be... Ver mais
A empresa respondeu
I was put at ease from the start despite my reservations about calling with a small tax query which turned out to have a very simple explanation. Super helpful telephone advice was given & I'll be... Ver mais
A empresa respondeu
My pay takes to long to receive your money after you have paid them the full amount out of your check they only start off paying you $22 to $11at a time within 24hrs so basically it will take you alm... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
MyPay have been providing an umbrella payroll solution to workers since 2007. Our friendly and experienced advisers are always on hand to ensure that every aspect of our service is clear and concise, so you can see exactly how your pay is calculated and how you benefit from being an employee of MyPay. If you would like any advice on your existing or upcoming assignments please feel free to call on 0161 428 3993
Informações de contato
Stockport Road, SK8 2EA, Cheadle, Reino Unido
- 01614283993
- myumbrella@mypay.uk.com
- mypay.uk.com
My pay takes to long to receive
My pay takes to long to receive
your money after you have paid them the full amount out of your check they only start off paying you $22 to $11at a time within 24hrs so basically it will take you almost 2weeks to get that $200 back I have bills to pay why can I have all the money at time so gave it 3 stars for not getting my full amount which I pay off every time I get paid not fair
31 de outubro de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Bev,
It appears that this review is in relation to a different company, we provide a payroll service to agency workers.
We have received numerous of these over the last few months and believe a vendor called Datman (who have a company called MyPay in Guernsey) is using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end).
If you would like to contact ourselves, our Customer Service team is aware of this issue and can provide further clarification that this is not ourselves.
Please could I request that you remove this review as it is unrelated to our business and impacts us negatively.
Kind Regards,
MyPay
Michelle Pace and the MyPay team looked…
Michelle Pace and the MyPay team looked after my pay role queries. I could call the team anytime during working hours and and leave voicemail and email. The team is very quick to respond back. I would definitely recommend MyPay for any future contracts.
Thanks for a great service.
5 de setembro de 2024
Avaliação não solicitada
Resposta de MyPay
Thank you for taking the time to leave us a review! We truly appreciate your feedback. Thanks again, The MyPay Team
Customer Relationship Advisor Support…
The Customer Relationship Advisor really helped and supported my issue, by providing me with responses to the related questions with a clear and comprehensive level of expertise and knowledge to resolve my issue.
13 de agosto de 2024
Avaliação não solicitada
Resposta de MyPay
Thank you for taking the time to leave us a review! We truly appreciate your feedback. Thanks again, The MyPay Team
Can't get money back
Can't get money back. Paid for takeaway through foodhub, who use my pay and I never received my takeaway, bank can't give me my money back and my pay won't get back to me. Robbed me basically.
24 de julho de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Charlotte,
I hope you are well.
Firstly, I can confirm we are not the company you are referring to and we have not taken money from your account.
I can confirm we are equally as frustrated by this as we have received a high number of calls concerning this over the last 2 weeks. The transaction relates to a company called Datman (who also have a company called MyPay in Guernsey)
They have recently changed to using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end of it).
People are not recognising the transaction/ company name and doing an internet search. This is leading people to ourselves a completely unrelated company called MyPay in Cheadle who are a do payroll for contract workers (please see our website and other reviews prior to 2 weeks ago).
I can confirm we would not be able to take money from bank accounts, as we do not know who you are, nor have you provided us with card details etc to do so.
We have notified Datman who say they are working with their payment provider to get this changed ASAP.
They have advised the payments they take tend to be for take away places such as Food Hub as well as some Department Stores (it could be your transaction is related to one of those). If you are unsure I would advise contacting them directly there number is 0333 016 5548.
If you would like to contact ourselves, our Customer Service team is fully aware of this issue and can provide further clarification that this is not ourselves on 0161 428 3993 or myumbrella@mypay.uk.com
Please could I request that you remove this review as it is unrelated to our business and impacts us in a negative way and Trust Pilot will not remove without your consent.
Kind regards
MyPay
Best accounts team
Highly recommend account / payroll company to use. Could not speak highly enough of the team especially Michelle. They always have time for you to through explain anything small or big and take their time until you have fully understand. Only downside is the timesheet is very complicated.
19 de agosto de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Owolabi,
Thank you for taking the time out to write a review.
I will pass on your comments to Michelle.
We are really pleased that you are enjoying your experience with MyPay.
We look forward to supporting you throughout your contracting journey.
Kind regards,
MyPay Team
Highly recommended
I worked with MyPay for 3 years and never had any problems with them. In fact, any time I needed help they were brilliant. I had to contact them on two occasions, once when I was overpaid and once to get my P45. Both times they were excellent, they made everything so easy and, as well as being extremely knowledgeable, they were very friendly.
18 de julho de 2024
Avaliação não solicitada
Resposta de MyPay
Thank you for taking the time out to write a review.
We are really pleased that you are enjoying your experience with MyPay.
We look forward to supporting you throughout your contracting journey.
Kind regards,
MyPay Team
Michelle has been absolute help in term…
Michelle has been absolute help in term of taxation process.
Her knowledge on tax matters is exeptional .
Keep up the good work Michelle.
20 de julho de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Ailee,
Thank you for taking the time out to write a review.
I will pass on your comments to Michelle.
We are really pleased that you are enjoying your experience with MyPay.
We look forward to supporting you throughout your contracting journey.
Kind regards,
MyPay Team
It's just chinese food
It's just chinese food.
Don't abuse them 😅😅
17 de agosto de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Ginny,
Thank you for taking the time out to write this review. We really appreciate it.
Over the past week we have been inundated with queries regarding payments being taken from bank accounts. As you have correctly stated this is not ourselves, it is a company called MyPay limited who are part of Datman Group.
We MyPay Ltd (based in Manchester) are a payroll company and we do not have the facility to take money out of individual’s bank accounts.
We have been made aware that purchases made through some take away outlets come up on bank statements as Mypay which has caused this confusion and created queries.
If you have recently ordered a take away the transaction will most likely relate to that. I would advise anyone reading this to call Mypay Limited, part of Datman Group on 03330 165548.
Kind regards,
MyPay Limited
MYPAY LIMITED/MYPAY DATMAN ON…
MYPAY LIMITED/MYPAY DATMAN ON STATEMENTS!!!
I've never had experience with this company. The reason for the review is because of MYPAY/MYPAY DATMAN appearing on my bank statement.
I came to Google for answers too and initially thought it was this company. I read the 1 star reviews looking to see if others had the same issue, it soon became clear that they had. I read the replies from this company and once they added that it's generally from a takeaway business such as food hub or feed me. I went to check my last orders. Sure enough it was correct. Phew, no-one is taking money from me, it's just my fat butt ordering Chinese food and not recognising the payment name.
So people, go check your food orders and you will see the dates and amounts tally up, its not from this company or
MYPAY I hope you are able to somehow get this sorted for yourselves as I feel alot of people won't read my review and continue giving you 1 star! Good luck
15 de agosto de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Lorraine,
I hope you are well.
Firstly, thank you for taking the time to read through.
As you say the transaction relates to a company called Datman (who also have a company called MyPay in Guernsey)
They have recently changed to using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end of it).
People are not recognising the transaction/ company name and doing an internet search. This is leading people to ourselves a completely unrelated company called MyPay in Cheadle who are a do payroll for contract workers (please see our website and other reviews prior to 2 weeks ago).
I can confirm we would not be able to take money from bank accounts, as we do not know who you are, nor have you provided us with card details etc to do so.
We have notified Datman who say they are working with their payment provider to get this changed ASAP.
They have advised the payments they take tend to be for take away places such as Food Hub as well as some Department Stores (it could be your transaction is related to one of those). If you are unsure I would advise contacting them directly there number is 0333 016 5548.
Kind regards
MyPay
Was scratching my head wondering who…
Was scratching my head wondering who took money from my account , then realised it was a takeaway, folks calm doon and have a think if u had a pizza.
Forgot to say it was food hub I ordered through.
6 de agosto de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Marge,
Thank you for taking the time to write this review. We really appreciate this and you are correct we believe a vendor is using MyPay Ltd as their reference and then an internet search is leading people to ourselves.
MyPay as you can see from our website is a payroll company for contract workers, in other words we pay people for work they do for recruitment agencies and therefore our systems are set up to pay money to people not deduct money.
Whilst we have absolutely no connections with this company, an internal investigation and from conversations that in most instances it is a company called Datman that trade using the reference MyPay in Guernsey, they handle card payments for businesses (we believe a lot are take aways).
Kind Regards
The MyPay Team
Wasn't sure what the payment was for at…
Wasn't sure what the payment was for at first and thought it was fraudulent but it was for a takeaway meal.
1 de agosto de 2024
Avaliação não solicitada
Resposta de MyPay
Hello,
Thank you for taking the time to write this review.
Yes that is correct. We have received numerous of these contacts over the last couple of weeks and we believe a vendor is using MyPay Ltd as their reference and then an internet search is leading people to ourselves.
MyPay as you can see from our website is a payroll company for contract workers, in other words we pay people for work they do for recruitment agencies and therefore our systems are set up to pay money to people not deduct money.
Whilst we have absolutely no connections with this company, an internal investigation and from conversations that in most instances it is a company called Datman that trade using the reference MyPay in Guernsey, they handle card payments for businesses (we believe a lot are take aways).
Kind regards,
MyPay Team
Agent
Agent, Michal, was just nice and polite and so good. She was brilliant.
5 de agosto de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Vincent,
Thanks for taking the time out to write this review.
We take great pride in our service at MyPay. We will be sure to pass on your feedback to Michelle.
Kind regards,
MyPay Team
I had payment taken and googled mypay…
I had payment taken and googled mypay limited and wrongly thought it was this company but it was a takeaway and not this company
31 de julho de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Louisa,
Thank you for taking the time to write this review.
Yes that is correct. We have received numerous of these contacts over the last couple of weeks and we believe a vendor is using MyPay Ltd as their reference and then an internet search is leading people to ourselves.
MyPay as you can see from our website is a payroll company for contract workers, in other words we pay people for work they do for recruitment agencies and therefore our systems are set up to pay money to people not deduct money.
Whilst we have absolutely no connections with this company, an internal investigation and from conversations that in most instances it is a company called Datman that trade using the reference MyPay in Guernsey, they handle card payments for businesses (we believe a lot are take aways).
Kind regards,
MyPay Team
Genuinely not at fault
I have just noticed a payment taken from my bank saying my pay limited but it was from a takeaway,IT USUALLY SAYS DATMAN.but has recently changed and it is NOT THE COMPANY MY PAY LTD.,im wring this review just to let people know as i googled it and thought i was being scammed but after reading these reviews i realised what it actually was.
28 de julho de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Catherine,
Thank you for taking the time out to write this review. We really appreciate it.
Over the past week we have been inundated with queries regarding payments being taken from bank accounts. As you have correctly stated this is not ourselves, it is a company called MyPay limited who are part of Datman Group.
We MyPay Ltd (based in Manchester) are a payroll company and we do not have the facility to take money out of individual’s bank accounts.
We have been made aware that purchases made through some take away outlets come up on bank statements as Mypay which has caused this confusion and created queries.
If you have recently ordered a take away the transaction will most likely relate to that. I would advise anyone reading this to call Mypay Limited, part of Datman Group on 03330 165548.
Kind regards,
MyPay Limited
Scammers
Thieving pigs! A random payment of £15.97. How do you have my bank details?! I had to block my current debit card and change my account number just to stop you of charging me random amounts. What for?!
24 de julho de 2024
Avaliação não solicitada
Resposta de MyPay
Good Evening,
I can confirm we are not the company you are referring to and we have not taken money from your account.
We have received numerous of these over the last week and believe a vendor called Datman (who have a company called MyPay in Guernsey) is using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end).
People are not recognising the transaction/ company name and doing an internet search. This is leading people to ourselves a completely called MyPay in Cheadle who are a completely unrelated company that does payroll for contract workers (please see our website and other reviews).
I can confirm we would not be able to take money from bank accounts, as we do not know you, nor have you provided us with card details etc to do so.
We have notified Datman who say they are working with their payment provider to get this changed. They have advised the payments they take tend to be for take away places such as Food Hub as well as some Department Stores (it could be your transaction is related to one of those).
If you would like to contact ourselves, our Customer Service team is aware of this issue and can provide further clarification that this is not ourselves.
Please could I request that you remove this review as it is unrelated to our business and impacts it negatively.
Kind regards
MyPay
Michelle went above and beyond to…
Michelle went above and beyond to explain things clearly and provided me with lots of relevant information. I cam away feeling listened to and having my issues resolved.
3 de maio de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Ethan,
Thank you for taking the time to write this review.
We are happy to hear that you're enjoying using MyPay as your Umbrella Company. We do take great pride in our team and we will be sure to pass on this feedback to Michelle.
Kind regards,
MyPay Team
Excellent Service from Stephen
Excellent Service from Stephen, help me with my enquiry and explain everything to me, which made me happy with using My pay as an umbrella company.
2 de maio de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Jermaine,
Thanks for taking the time out to write this review.
We take great pride in our service at MyPay and we are really happy that you're enjoying our service.
We will be sure to pass on this feedback to Stephen.
Kind regards,
MyPay Team
Great company- really helpful
I was put at ease from the start despite my reservations about calling with a small tax query which turned out to have a very simple explanation.
Super helpful telephone advice was given & I'll be very happy to call them again with any further queries.
I have worked with some less than reputable firms in the past - My Pay explained everything clearly so I could make informed choices
26 de abril de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Mary,
Thank you for taking the time out to write a lovely review.
It was a pleasure to speak to you on Friday and assist with your query. We are really pleased that you are enjoying your experience with MyPay.
We look forward to supporting you throughout your contracting journey.
Kind regards,
MyPay Team
Very helpful and my pay issue was…
Very helpful and my pay issue was looked into swiftly.
22 de abril de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Jacqueline,
Thank you for the feedback.
It's a pleasure to have you as a customer of MyPay.
Kind regards,
MyPay Team
Very professional and efficient service…
Very professional and efficient service Very easy to contact if you have any questions or queries
Everyone you speak to makes you feel valued i can highly recommend this company
18 de abril de 2024
Avaliação não solicitada
Resposta de MyPay
Hi Susan,
Thank you for your lovely feedback about MyPay.
It is a pleasure to have you as a customer of MyPay. We hope to continue to provide this level of service throughout your journey with MyPay.
Kind regards,
MyPay Team
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