RingGo - The UK Pay by Phone Parking App Avaliações 

Great customer service. I was significantly overcharged for parking by a council owned Ringo managed car park. Within 24 hours of reporting my complaint and providing suitable evidence to show that I had used the car park for less than 2 hours and not 17 hours, the amount for which I was charged, Mark, the customer services agent corrected my invoice and authorised a refund.

I always buy a 3 month parking ticket. Changed my car with 1.5 months left on it and they won't let me change the registration number on ticket, they just give me the run around. Now telling me to contact the owner of the land 😂😂

There isn't enough space to include all the faults with this company at Northumberland council and rail station car parks. Every time I've tried to use the Ringo app it has either been a time consuming hassle or a failure, often due to poor connections on both EE & Vodaphone networks. Not surprising given the remoteness of some locations in this most rural of English counties.
Train companies and councils must stop using Ringo and revert to more conventional payment systems but I guess that would reduce their revenue from false fines etc. All by design one must assume.

Parking at Cromford Meadows today, looked how to pay but all the options I had was to pay via the app. My issue is that the cost on the board for Parking did not account for the privilege of paying on the app so although only 40 pence you have not got to service the machine no power no purchase of the machine so all in all you are saving a fortune, but we still have to pay for dealing with the payment direct to your bank account 10% more than the fee to park!!
Can this be expanded please

I have an account with Ringo. Can’t reset the password. Verification emails never arrive. Ask to be sent a verification code by SMS and they say they’ve sent it by email. Guess what happens - nothing. Awful parasitic company!

Tried to pay online. It kept saying it had failed. Tried calling 2 numbers. One cut off; the other could not understand the name 'Vauxhall'. Wasted 30 minutes trying to pay. SO frustrating 😡

Their phone line is useless to put it mildly - and their app. is very average - very time consuming and frustrating. one of the WORST app of all TIME!

Absolute pile of old crap in every possible way

Registering with the app is a nightmare.
Request a code 10 times Change your password 10 times Password not recognised
Code already requested
Less pain getting a ticket 😡

No concerns about the use of the app etc and ease of use but: I rarely use the app and park in one of their sites but within an hour of me getting home I receive a text (scam obviously) telling me I had parked in wrong place and owed Govt site a fine! Contacted RingGo help and was assured it was just a coincidence that somebody knew I had parked earlier and they just happened to have my phone number!! Somehow I doubt that.

No options for monthly parking permits because councils know theres money in fines

This is a hideous site to use, and in a parking situation, the company has you over a barrel. There is no phone help if you need to download and use the app. I struggled - and gave up - downloading it from my phone on site, as when registering, it automatically assigns a random password, and you have no idea what that password is. I tried downloading it later from my laptop and found the password can only be accessed via the google password saver, which requires you to carry all the google passwords with you. Of all the rotten parking apps, this is the worst.

Just awful. I had the app on my phone but it didn't recognise me so I had to re-register. After standing in the rain for 3 minutes I gave up and just paid by GooglePay. Then I come home to a notice saying I haven't used my account for some time so it will be closed if I don't re-register. Too late, I've deleted it. Easily the worst parking app.

Please STOP NOTIFICATIONS a day after I parked!! Why are notifications still showing?? I had to uninstall the app to stop them.

I can't understand why any carpark would use this company. I recently went to Scotland and downloaded the app but couldn't get it to work so had to go to another carpark. Then a couple of weeks later in London
I had the same issue even though I re registered made a new password etc but was still unsuccessful. I then went home and in the calm of my house made sure I could log into the app which I did. Today in Cornwall we parked and I tried to use the app, I managed to add the location but it would not accept our number plate whichever format I tried to enter it, fortunately there was also the option on the ticket machine to pay by card which I did. I honestly don't get the point of RingGo, I have no problem with my other parking apps. The bad reviews here say it all, I shall avoid parking in RingGo location carparks as much as possible.

We parked in a car park in Pitlochry earlier today, a RingGo car park. As is common these days, we had no cash so we resorted to downloading their app. In trying to use the app, we spent a full 20 minutes trying to Register/Login. We went around in circles with incorrect error messages, waiting for system codes. This was by far the most infuriating and error prone app. Needless to say, we left the carpark and went somewhere else having wasted half an hour.

My husband and I recently used the RingGo parking lot, and our experience was extremely frustrating. Despite attempting to pay for parking multiple times, the on-site payment machine repeatedly declined our credit and debit card details - even after trying TREE DIFFERENT CARDS (2 from my husband and one from me). With no alternative payment method available at the machine, we decided to pay through their website instead.
On the website, we registered our vehicle's number plate and payment card. The instruction clearly stated to notify the RingGo app or call them to STOP. When we returned to pick up the car, we were shocked to find TWO PARKING TICKETS issued to us.
We immediately contacted the company upon arriving home, explained the situation, and provided evidence of payment, which was received via text message. Unfortunately, their response was dismissive - they refused to acknowledge the issue.
This experience has left us feeling unfairly treated. A company should not penalise customers for the system failures that are beyond its control. At the very least, they should investigate the issue and show some flexibility in resolving it. Instead, we were met with indifference and an unwillingness to take responsibility.
RECOMMENDATION:
Fix the payment machines to ensure they accept valid cards.
Improve customer service to handle such cases with empathy and fairness.
Review the fine system to avoid penalising customers for technical issues.

First time I've used the app and wish I hadn't! Friend and I went to see Peter Kay and didnt want to risk the last train home so I drove. Got to Arena carpark, logged in and it wouldn't accept my card details even though at home it registered me using Google Pay. Used my friend's card details, went through fine....OR SO WE THOUGHT! Checked for receipt on app on return home nothing...no record in history....my friend checked her bank account and no money taken. I then receives a parking fine for £100 today, £60 if paid now! (Big of them !) What's the point of appeal when we have no record we "paid" Ring Go....yet my friends bank account details are recorded on my app!
I blame myself for not treble checking it had gone through.
In future at the Arena I WILL get the damned train home.
BEWARE!

Been using this app for 8 months for a multi storey by my house. Heavily reliant on the text notification to remind me when to renew my parking, one day it just failed to notify me and I got a ticket. Notifications were still on and received another text once I paid for the parking! Very frustrating especially when fees are paid to use SMS service.

There should be, by law, a 24 hour human answering telephone line for this travesty of a parking app.

👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

NOTE: It wasn't easy writing this, but a terrible experience that could have been avoided, just by talking to someone.I tried chatbot, it was a disaster in this situation.