Ich möchte Ihnen ein Update zu meiner Bestellung geben. Die mangelhafte Qualität der Lampe entsprach keineswegs der Beschreibung, weshalb ich mich für eine Rücksendung entschieden habe. Vor dem Rückve... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Die Website lässt vermuten, dass die Produkte von Amsterdam kommen. Es kommt dann allerdings ein Paket aus China. Die Ware war sehr minderwertig, deshalb habe ich sie retourniert. Seit 10 Monaten wart... Ver mais
Wie schon von anderen berichtet, ist die Qualität zumindest grenzwertig: Die erhaltene Lampe entspricht im Detail nur grob den Hochglanz-Fotos des Shops. Ob die elektrischen Eigenschaften CE-Norm... Ver mais
A empresa respondeu
Fast efficient service, well packed and secure, on opening glass was perfect and the lights feel a Qaulity product. We will buy again, Nick from London. Snelle en efficiënte service, goed verpakt... Ver mais
A empresa respondeu
2,3
Ruim
268 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mysalights = Scam!
Achtung, bei Mysalights handelt es sich um einen Scam! Auf der Website wird behauptet, dass die Leuchten in Europa hergestellt werden. Sie sind aber in China produziert und kommen direkt von dort. Das ist daran ersichtlich, dass der Versand lange dauert und in der Sendungsverfolgung der Name Equick aufscheint (internationaler Kurierdienstleister in China). Ich habe eine Deckenleuchte um 70 Euro bestellt und Schrott bekommen. Ich habe dann den Kundenservice kontaktiert und auf eine kostenlose Retoure beharrt, da das, was ich erhalten habe, überhaupt nicht mit dem übereinstimmt, was auf der Website beworben wird. Der Kundenservice von Mysalights (bzw. deren Chatbot) hat mir nur angeboten, es auf eigene Kosten zurückzusenden. Interessanterweise wurde zugegeben, dass die Lampe, die ich erhalten habe, von schlechter Qualität ist. Es wurde mir aber nur, neben der kostenpflichtige Retoure, Store Credit oder eine Ersatzlieferung angeboten. Da ich mit Mastercard gezahlt habe, habe ich ein Chargeback eingeleitet, mit dem Argument, dass das, was ich erhalten habe, nicht mit dem übereinstimmt, was beworben wird und dass es ich um eine Direktlieferung aus China handelte (obwohl eine EU-Produktion auf der Website beworben wurde). Das Chargeback war erfolgreich.
NACHTRAG: Wie zu sehen ist, hat Mysalights auf meine Bewertung geantwortet. Dass auf der Website eine Produktion in der EU behauptet wird und dann die Ware direkt aus China geliefert wird, wid nicht eingegangen. Und wenn ich Chinaschrott anstelle einer hochwertigen, in der EU hergestellten Lampe bekomme, wieso sollte ich dann darauf vertrauen, dass ich eine Ersatzlieferung bekomme, die dem entspricht, was auf der Website beworben wird?
Mysalights hat auch versucht, mich dazu zu bewegen, meine Trustpilot-Bewertung zu löschen. Das sagt ja wohl alles über deren Geschäftsmodell.
WICHTIG: Für das Chargeback ist es wichtig, überhaupt nicht auf irgendwelche Angebote seitens von Mysalights einzugehen, sondern auf eine kostenlose Retoure zu beharren, da der zugesendete Artikel erheblich von dem abweicht, was im Webshop beworben wird!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hallo Stefan,
vielen Dank für Ihr Feedback. Wir haben Ihre Bestellung und die Kommunikation mit unserem Team bezüglich der Deckenleuchte geprüft.
Als Sie uns zum ersten Mal bezüglich der Qualität und Herkunft des Produkts kontaktiert haben, haben wir nach Möglichkeiten gesucht, die Situation ohne eine komplizierte Rücksendung zu lösen. Wir haben Ihnen mehrere Alternativen angeboten, um sicherzustellen, dass Sie nicht mit einem Produkt zurückbleiben, das Ihnen nicht gefällt, da es unser Ziel ist, einen fairen Mittelweg zu finden, wenn Erwartungen nicht erfüllt werden. Wir arbeiten zwar mit internationalen Logistikpartnern zusammen, um Bestellungen auszuführen, sind jedoch bestrebt, unsere Prozesse so transparent wie möglich zu gestalten.
Wir sehen, dass Sie diese Angelegenheit bereits erfolgreich über Ihren Kartenanbieter geklärt haben. Sollten Sie jedoch noch weitere Fragen haben, können Sie uns unter info@mysalights.com erreichen.
Mit freundlichen Grüßen, Ihr Mysalights-Team
Great design, fantastic customer service
Great design, easy to order and fantastic customer service. We love our Wabi Sabi lamps.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hi Braakhuis,
It is wonderful to hear that you are enjoying your Wabi Sabi lamps! We take great pride in our designs, so knowing they look great in your home is the best news we could receive.
We are also glad that the ordering process was smooth and that our support team could assist you effectively. If you ever need anything else or have questions down the road, please reach out to us at info@mysalights.com.
Best regards, The Mysalights Team
Nice lamps
Nice lamps. Excellent support team. Unfortunately one item was out of stock.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hi JWS,
It’s great to hear that you’re happy with the lamps and had a positive experience with our support team.
Regarding the out-of-stock item, we always aim to keep our inventory updated, and we appreciate your patience on that front. If you have any remaining questions about your order or need assistance with a replacement choice, please reach out to us at info@mysalights.com.
Thank you for choosing us!
Best regards, The Mysalights Team
I have been looking for many years for…
I have been looking for many years for a lamp with an orange glass shade and this lamp is perfect. The quality and the uniqueness of the design is superb. Even the guy who designed the packaging deserves a mention.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hi Charles,
It is fantastic to hear that your search for the perfect orange glass shade is finally over! We take a lot of pride in our unique designs and the quality of our builds, so we will be sure to pass your praise along to the team, especially to our packaging designers.
We are so glad the lamp found a great home. If you ever need anything else or have questions in the future, feel free to reach out to us at info@mysalights.com.
Best regards, The Mysalights Team
I DO NOT recommend this company.
I DO NOT recommend this company.
For three weeks after payment, I had to chase them just to dispatch an order worth €200 (not delivery — simply dispatch). I sent multiple emails requesting order cancellation and a refund, opened a dispute with my bank, and only on the 17th working day, after all my emails, complaints, and a formal refund request, they suddenly informed me that my order had been shipped and that a tracking number would appear soon, with an additional estimated delivery time of around 20 more working days.
I have no idea what they supposedly sent, and I do not trust that this company sells quality products. I am extremely angry and dissatisfied with this website. I am currently dealing with them, demanding that nothing be shipped to me, and insisting on a full refund.
This is an astonishing level of arrogance and unprofessionalism from this company.
I do not recommend it.
Update:
Following the publication of this review, I was contacted multiple times by the company and informed that a full refund would be processed only upon removal of this Trustpilot review.
The refund has since been completed through a bank chargeback procedure.
In my view, refund processing should not be made conditional upon the modification or removal of a customer review.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hi Natalia,
Thank you for your feedback. We’ve looked into your experience, and it's clear we missed the mark on the timing and communication you expected.
While the order has been dispatched, we see that the delay in processing and the subsequent delivery timeline have caused a lot of stress. We aim to be a helpful team, and it’s clear that in this instance, the process felt far from professional for you.
Since you have already expressed that you no longer want the items and have initiated a bank dispute, we want to make sure this is resolved properly. Please reach out to us at info@mysalights.com or simply reply to the existing email thread we already have open with you. We will prioritise your case to ensure the process is handled correctly and that you aren't left waiting any longer.
Best regards, The Mysalights Team
Check before order
Thank God I checked the reviews before ordering. The pictures on this website are clearly AI-generated — probably taken from Alibaba or Temu. It really seems like you’re trying to look clever by running a business from New Mexico (or wherever you’re based) and making money this way.
When you go to AGB you reach the Shopify Website which you can see that is not a serious selling website!
Stop scamming people and shut down this dishonest, nonsense website!!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hi Corine,
Thank you for your feedback. We notice that you haven't placed an order with us yet, but we would still like to address your concerns directly.
We are sorry to hear that our website and imagery did not meet your expectations. At Mysalights, we strive to provide a positive experience for everyone, whether they are browsing or buying.
If you have specific questions about our products or a previous interaction, please send us an email at info@mysalights.com with:
- Your order number
- The specific problem or concern
We would be happy to look into this and resolve any issues to your satisfaction. Feedback like yours helps us improve our services.
Best Regards,
The Mysalights Team
VORSICHT
VORSICHT! Fake!
Ganz schlimm! Ware aus China, kein CE, Elektro Schrott und Lampen bei Temu für 10€ zu bekommen!
Auch die positiven Besserungen scheinen mir hier gekauft zu sein!
Per Paypal mega schwierig den Fall zu lösen, da die Rücksendung nach China geht und seit Monaten die Ware irgendwo da hängt!
1 de outubro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hallo Vasi,
vielen Dank für Ihr Feedback. Wir haben den Verlauf Ihres Falls bezüglich Ihrer Bestellung der Mysaglobe-Deckenleuchten sorgfältig geprüft.
Unsere Unterlagen bestätigen, dass unser Support-Team aktiv mit Ihnen in Kontakt stand, um die von Ihnen geäußerten Qualitätsmängel zu beheben, insbesondere die Ausrichtung der 50-cm-Lampe. Um sicherzustellen, dass das Problem zu Ihrer Zufriedenheit gelöst wird, haben wir Ihnen verschiedene Alternativen angeboten, darunter einen kostenlosen Austausch der Leuchten oder eine Teilerstattung, sodass Sie die Artikel behalten können, ohne sie zurücksenden zu müssen.
Für die Rücksendung haben wir Ihnen ein Rücksendeformular zur Verfügung gestellt, um den Versand an unser Lager in den Niederlanden so unkompliziert wie möglich zu gestalten. Obwohl Sie diese Optionen bisher abgelehnt haben, ist es uns weiterhin wichtig, eine für Sie passende Lösung zu finden.
Wir möchten diese Angelegenheit nun abschließen und bitten Sie, auf unsere letzte E-Mail im bestehenden Support-Thread zu antworten. Sobald Sie uns mitteilen, welche der angebotenen Lösungen Sie bevorzugen, können wir die notwendigen Schritte umgehend einleiten.
Viele Grüße
Ihr Mysalight-Team
Great customer service experience
I ordered some lights from Mysalights before Christmas. They were a bit fiddily to install but customer services were great and sent me a video. My installer then broke one of the light shells and they quickly sent a replacement. The lights now look absolutely fabulous. I was shocked to see the low rating as I would 100% trust them with another purchase and I dont impress easily
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hello Steen,
Thank you for sharing such a wonderful account of your experience with Mysalights. We are delighted to hear that your new lights look fabulous!
Our goal is to ensure that every customer feels supported from the moment they order until the final installation is complete. It is great to know that the instructional video was a helpful resource for you and that we could get that replacement shell delivered promptly after the accidental breakage.
We particularly value your comments regarding our rating. Your endorsement means a lot to our team, especially coming from someone with high standards. Thank you for choosing us and for your willingness to shop with us again in the future.
Warm regards,
The Mysalight Team
Avoid - drop shipping nightmare...
Wish I'd checked Trustpilot before purchasing from this company. As others have flagged, this is a drop shipping company form China and their customer service is a chatbot.
I bought a set of lights from them in early December and they didn't arrive until mid-Jan by which point I had bought other lights and had them installed. I've been trying to return them not for 2 weeks but the chatbot that you're forced to deal with tries repeatedly to drag the process out (requested I open the package to take pictures) / offer partial refunds / offering store credit.
This is not a real company - avoid like the plague, there are plenty of legitimate alternative companies out there with comparable products.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hello Samuel,
Thank you for sharing your feedback. We have tracked your journey with us from your initial inquiry on December 1st regarding the specific dimensions of the Travertine Stone Pendant Light to your order placement on December 2nd.
When you reached out on December 10th to cancel, the order had already entered the dispatch phase. Since the items were already in transit from our hub, immediate cancellation was no longer possible. To provide you with a resolution, we outlined two clear paths: refusing the delivery at the door or returning the items once they arrived.
Regarding your experience with the return process, we have provided several options via our support channels, including:
Alternative compensation to avoid the logistics of a return.
The standard return-for-refund process, which includes a request for photos to verify the condition of the stone before it is shipped back.
We have already sent a detailed email with these offers to your registered address (shbell23@hotmail.co.uk). To ensure your case is handled with the priority it deserves and to finalize the best solution for you, please reply to that email thread. Once you confirm your preferred option there, we can conclude this matter immediately.
We look forward to your email response.
Best regards,
Stay away!
Fortryder jeg ikke fik læst trustpilot inden..
Elendig kvalitet, to håbløse lamper som hænger meget skævt og kan ikke rettes.
Dyrt skrammel, man er blevet snydt med og kundeservice vender ikke retur med forespørgsel på returnering, selvom man følger proceduren.
Svindlere..
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hej Clemen
Vi beklager, at kvaliteten ikke levede op til dine forventninger.
Hos Mysalights stræber vi altid efter en positiv kundeoplevelse og vil med glæde hjælpe dig med at returnere din ordre.
Vi kan desværre ikke finde dit ordrenummer baseret på de angivne oplysninger.
Send os venligst en e-mail med:
Dit ordrenummer
Problemet
Vi vil løse problemet til din tilfredshed.
Feedback som din hjælper os med at forbedre vores produkter og tjenester. Tak!
Med venlig hilsen,
Mysalight-teamet
Droppshipping from China, DO NOT BUY
Droppshipping from China, over 1.5month 3 packages came without us knowing or telling. Ai fake Pictures in Website, its plastic Trash.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hello E M,
We are sorry that the quality did not meet your expectations.
At Mysalights, we always strive for a positive customer experience and would be happy to assist you with returning your order.
Unfortunately, we cannot find your order number based on the information provided.
Please send us an email with:
Your order number
The problem
We will resolve the issue to your satisfaction.
Feedback like yours helps us improve our products and services. Thank you!
Best Regards,
The Mysalight Team
Beautiful light
My first light arrived with a missing part for hanging it. I con tasted the team and they were incredibly responsive and sent another parcel with all the fittings. Massive thank you to Jasmine who helped me resolve it.
Gorgeous light!
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hi Arlinda,
It is wonderful to hear that your new light is now hanging beautifully in your home! We are thrilled that you love the design.
I have made sure to share your kind words with Jasmine. She was happy to help ensure the correct fittings reached you quickly so you could enjoy your purchase without further delay. We truly appreciate you giving us the opportunity to get everything sorted for you.
Thank you for choosing Mysa Lights and for taking the time to share such a lovely review.
If you ever need assistance with a future project or have any questions, please feel free to reach out to us directly at info@mysalights.com.
Warm regards,
The Mysalight Team
Awful ! Avoid !
Awful and dishonest company.
Sent incorrect faulty items, damaged lamp shades, wrong plug fitting, wrong colour bases. No phone number to contact. Claim they are in Netherlands but shipments arrived from China. The email responses were always super nice but always asked for more time to rectify the problem and then just received more damaged faulty goods so I finally got them to agree that i could return them for a refund and paid shipping costs to send them back and now they are refusing to allow UPS to deliver them by not allowing them through customs.
AVOID AVOID AVOID!!!
30 de setembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hello Auriole,
Thank you for your feedback. We have been closely following the situation with your walnut floor lamps and the challenges regarding the color and specifications.
Our main goal has been to ensure you have a setup that complements your home. This is why we previously offered several alternatives, including a personally inspected replacement and store credit options, to provide a resolution without the need for a difficult return process.
Regarding the return of the current items, we have not yet received the parcels at our facility. As soon as the items are back in our possession, we can finalize the standard procedures.
However, we have recently sent you a new proposal via email that offers a much higher compensation level. This was designed to provide you with a final and favorable outcome immediately, allowing you to keep the items while receiving a significant part of your payment back.
Please take a look at that specific email and let us know your thoughts there. We are ready to take action as soon as we receive your confirmation on how you wish to proceed.
Best regards,
The Mysalight team
ACHTUNG UND NICHT ZU EMPFEHLEN!
Ich habe durchwegs schlechte Erfahrungen mit dieser Firma gemacht! Geld, Zeit und Aerger in jeglicher Beziehung! Firma existiert nicht in Holland und Leuchten werden über China versendet. Schlechte Qualität und zu einem massiv höheren Preis als direkt über Aliexpress! Sparen Sie Ihr Geld und Ihre Nerven!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hallo Daniela,
vielen Dank für Ihr Feedback zu Ihren jüngsten Erfahrungen mit unserem Shop. Wir schätzen die Meinung jedes Kunden, da sie uns hilft, unsere Dienstleistungen und Kommunikation zu verbessern.
Bezüglich Ihrer Bestellung der Dorka Außenwandleuchten zeigen unsere Unterlagen, dass unser Team von der Bestellung an in regelmäßigem Kontakt mit Ihnen stand. Als Sie uns mitteilten, dass Sie Ihre Meinung geändert hatten, suchten wir umgehend nach Lösungen, um Ihren Wünschen entgegenzukommen. Wir boten Ihnen verschiedene Alternativen an, darunter eine direkte Änderung Ihrer Bestellung auf andere Produkte Ihrer Wahl, um Ihnen den Aufwand einer Rückerstattung zu ersparen, sowie einen zusätzlichen Rabatt, damit Sie das bestmögliche Preis-Leistungs-Verhältnis erhalten.
Unser Ziel war es, Ihnen ein reibungsloses Einkaufserlebnis zu bieten, indem wir die Logistik für Sie übernahmen, sodass Sie Ihre Leuchten ohne weitere Schritte erhalten konnten. Obwohl Sie sich letztendlich für eine Stornierung entschieden haben, möchten wir betonen, dass unsere Prozesse darauf ausgelegt sind, die hohen Qualitäts- und Servicestandards für unsere Tausenden von Kunden weltweit aufrechtzuerhalten.
Auch wenn die Transaktion nun abgeschlossen ist, stehen wir Ihnen weiterhin zur Verfügung. Sollten Sie weitere Lösungen besprechen wollen oder bestimmte Details zu Ihrem Fall mit uns klären möchten, kontaktieren Sie uns bitte direkt unter info@mysalights.com. Unser Team steht Ihnen gerne für alle Fragen und Anliegen zur Verfügung.
Mit freundlichen Grüßen,
Ihr Mysalight-Team
Geen terugbetaling ondanks erkend herroepingsrecht en bevestigde retourontvangst
Tweede update:
Ik heb bij deze webshop een bestelling geplaatst en deze tijdig geannuleerd via mijn wettelijke herroepingsrecht, nog vóór levering. Dit herroepingsverzoek is schriftelijk door de verkoper bevestigd.
Op instructie van de verkoper heb ik de levering aan de deur geweigerd. Volgens de track & trace van de vervoerder is de zending succesvol retour geleverd. De verkoper heeft eveneens schriftelijk bevestigd dat de retourzending door hen is ontvangen.
Ondanks het feit dat hiermee volledig is voldaan aan alle voorwaarden voor terugbetaling, heb ik na ruim een maand nog steeds geen terugbetaling ontvangen. De terugbetaling wordt herhaaldelijk uitgesteld zonder concrete termijn.
In de meest recente correspondentie stelt de verkoper expliciet dat zij bereid zijn het volledige aankoopbedrag terug te betalen, maar uitsluitend onder de voorwaarde dat mijn Trustpilot-review wordt verwijderd. Zolang de review actief blijft, weigert de verkoper het volledige bedrag terug te storten, ondanks erkenning van de herroeping en ontvangst van de retourzending. De terugbetaling wordt daarmee afhankelijk gemaakt van een externe handeling die geen verband houdt met de oorspronkelijke bestelling.
Op het moment van schrijven wacht ik nog steeds op mijn geld. Mijn ervaring is dat de terugbetaling structureel wordt vertraagd en afhankelijk wordt gemaakt van voorwaarden die losstaan van de aankoop. Ik zou hier niet opnieuw bestellen.
Einde update.
Oorspronkelijke review:
Ik heb bij deze webshop een bestelling geplaatst en deze tijdig geannuleerd via mijn herroepingsrecht, nog vóór levering. De klantenservice heeft dit herroepingsverzoek ook schriftelijk bevestigd.
De levering heb ik aan de deur geweigerd. Volgens de track & trace van de vervoerder is het pakket vervolgens succesvol retour geleverd aan het magazijn van de verkoper. Ondanks deze bevestigde retourontvangst heb ik na ruim een maand nog steeds geen terugbetaling ontvangen.
De verkoper blijft de terugbetaling uitstellen en verwijst herhaaldelijk naar het wachten op een “administratief sein” of interne bevestiging van hun warenhuis, terwijl het pakket aantoonbaar al is ontvangen.
Gedurende deze periode wordt steeds gevraagd om nog meer geduld, zonder concrete termijn of actie.
Mijn ervaring is dat de terugbetaling structureel wordt vertraagd, zelfs nadat aan alle voorwaarden is voldaan. Ik wacht op dit moment nog steeds op mijn geld en zou hier niet opnieuw bestellen.
Eerste update na aanleiding van reactie Mysalights:
Dank voor uw reactie. Ik wil enkele feitelijke punten verduidelijken.
Ik heb voorafgaand aan de levering expliciet aangegeven dat ik de levering aan de deur zou weigeren, zoals door u voorgesteld in onze correspondentie. U heeft dit bevestigd en hiermee akkoord gegaan. De levering is vervolgens daadwerkelijk aan de deur geweigerd, conform uw instructies.
Volgens de track & trace van de vervoerder is het pakket daarna succesvol retour geleverd. Uit diezelfde tracking blijkt bovendien dat het pakket niet is afgeleverd bij een magazijn in Nederland, maar bij een buitenlandse retourlocatie. Desondanks blijft de terugbetaling uit, met als reden dat wordt gewacht op een interne of administratieve bevestiging.
Mijn herroepingsrecht is door u schriftelijk erkend en de goederen zijn aantoonbaar retour ontvangen. Onder deze omstandigheden is verdere vertraging van de terugbetaling niet gerechtvaardigd. De door u voorgestelde gedeeltelijke terugbetaling was voor mij geen oplossing, aangezien ik recht heb op een volledige terugbetaling.
Op het moment van schrijven wacht ik al ruim een maand op mijn geld, ondanks dat ik exact heb gehandeld volgens uw instructies.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Beste Serdar,
Hartelijk dank voor uw recente berichten en voor het delen van uw feedback op Trustpilot. We stellen het op prijs dat we de gelegenheid krijgen om de stappen die zijn ondernomen met betrekking tot uw bestelling met nummer 13475 toe te lichten.
Toen u contact met ons opnam om gebruik te maken van uw herroepingsrecht, is uw verzoek direct in ons systeem vastgelegd. Omdat de artikelen zich echter al in het verzendproces bevonden, lag de logistiek in handen van de transporteur. Op dat moment hadden onze medewerkers niet langer de technische mogelijkheid om de levering in realtime te onderscheppen of te stoppen.
Om deze situatie op te lossen, hebben we u de volgende opties geboden om ervoor te zorgen dat aan uw verzoek werd voldaan:
We boden u een alternatieve oplossing aan:
Weigering van de levering: We hebben u geadviseerd om het pakket aan de deur te weigeren, zodat het kosteloos naar ons teruggestuurd kon worden.
Onmiddellijke gedeeltelijke terugbetaling: We boden een gedeeltelijke terugbetaling aan om alvast een deel van uw geld terug te storten terwijl de goederen nog onderweg waren.
Onze standaardprocedure vereist een definitieve fysieke controle in ons magazijn in Nederland voordat de volledige transactie kan worden afgerond en het resterende bedrag kan worden terugbetaald. Deze stap zorgt ervoor dat het retourproces correct wordt afgerond binnen ons administratieve systeem.
We kunnen bevestigen dat uw zaak volgens deze protocollen is afgehandeld. Mocht u verdere opheldering wensen of nog vragen hebben, neem dan gerust rechtstreeks contact met ons op via info@mysalights.com. We helpen u graag verder.
Met vriendelijke groet,
Big thanks to the Customer Service Team
The one of the best teams l’ve encountered. My order got delayed due to Christmas period and they managed the communication transparently, by tracking my orders and updating regularly.
I believe that customer concern should be everything and as a customer l felt it from the day one. Team took care the order like it is theirs. Truely appreciated the support and glad to see teams dealing the dynamic conditions so great ! Will definitely be my preference in my next order
+ do not need to mention the product quality. It is top class and even the lamps are sent together to be able to set and use immediately !
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Dear U. Halici,
It was such a pleasure to read your feedback today. We truly appreciate you taking the time to share your experience with our team.
Our goal is to ensure every order is handled with the highest level of care, and it is rewarding to know that our communication kept you well-informed during the busy holiday season. Hearing that you felt supported from day one is the best compliment we could receive. We believe in treating every shipment as if it were our own, so knowing that this dedication came through in your experience means a lot to us.
We are also thrilled that you are enjoying the quality of your new lighting! It is important to us that you can enjoy your purchase the moment it arrives, which is why we include the lamps to get you started immediately.
Thank you for choosing us and for your kind words regarding our team’s efforts. We look forward to serving you again whenever you are ready for your next project.
Best regards,
We've been scammed, stay away
1) website says "60 days return, no questions asked". It took us 6 emails, we had to unpack and repack several times during a month to sent several pictures before they finally sent us the return instructions (which is in Netherlands - expensive to ship, was about 25 EUR out of our pocket to do so from Denmark). Worse than usual, but it is what it is.
2) It's been 2 months and we have not received our refund. They proceed with asking the same questions over and over demanding more and more information to drag it out. We've been exchanging 15 emails by now. Customer service is 100% a chat bot btw. I strongly suspect we will never see that refund given they received the package long ago and drag out the conversation with same questions from a chat bot to what seems to be an enternity.
Have in mind - company is from Albuquerque, New Mexico US, the products are directly sent from China, and you have to return the products to Netherlands to some sus warehouse.
Stay far away from this scam company
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Hello Simone,
Thank you for sharing your feedback. After reviewing the communication history for Order #3354, there appears to be a misunderstanding regarding the status of your request.
Our records show that your inquiries were focused on the delivery timeline rather than a return or refund. We provided the specific tracking details confirming that your Bamboo Woven Pendant Light is currently with the local carrier, DPD, for final delivery to Jægerspris.
You can monitor the progress of your shipment directly through the DPD portal using tracking number 84150004593254. We have been monitoring this shipment closely to ensure it reaches you as quickly as possible. If you need further assistance with the tracking link or have any other questions about your delivery, please reach out to us directly at info@mysalights.com.
Best Regards,
Myslights Team
Vermeidung schlechtem Geld auch noch gutes hinterherzuwerfen.
Wie schon von anderen berichtet, ist die Qualität zumindest grenzwertig:
Die erhaltene Lampe entspricht im Detail nur grob den Hochglanz-Fotos des Shops.
Ob die elektrischen Eigenschaften CE-Norm erreichen, kann ich als Laie nicht final beurteilen, bezweifele dies aber.
Eine Rücksendung ist prinzipiell zwar möglich, aber die Absenderadresse in Fernost hat nicht mit dem Shop zu tun. Auf den Kosten bleibe man dann wohl sitzen.
Notgedrungen habe ich auf eine Rücksendung verzichtet, um schlechtem Geld nicht auch noch gutes hinterherzuwerfen.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Lieber Werner,
Es tut uns leid zu hören, dass die Qualität nicht Ihren Erwartungen entsprochen hat.
Bei Mysalights streben wir immer danach, ein solides Kundenerlebnis zu bieten und möchten Ihnen gerne bei der Rücksendung Ihrer Bestellung behilflich sein. Leider können wir Ihre Bestellnummer anhand der bereitgestellten Informationen nicht finden.
Bitte senden Sie uns eine E-Mail mit:
Ihrer Bestellnummer
Dem Problem
Wir werden sicherstellen, dass dieses Problem auf eine Weise gelöst wird, die Sie zufriedenstellt. Bewertungen wie Ihre helfen uns, unsere Produkte und Dienstleistungen zu verbessern. Vielen Dank für Ihr Feedback.
Mit freundlichen Grüßen,
Das Mysalights-Team
As others have stated this is a drop…
As others have stated this is a drop shipping website and the quality does not match what's in the images. My fault for not checking trust pilot before ordering.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Dear L Jay,
We are sorry to hear that the quality did not meet your expectations.
At Mysalights, we always aim to provide a solid customer experience and would love to help you with returning your order. Unfortunately, we could not find your order number based on the information provided.
Kindly send us an email with the following details:
Your Order Number
The Issue
We will make sure that this issue is resolved in a way that satisfies you. Reviews like yours help us improve our products and services, so thank you for your feedback.
Best regards,
The Mysalights Team
Frygtelig kundeservice. Bedrag og respektløshed. Det virker som om, at dette firma er ude på at snyde folk.
Jeg købte to pendellamper, der ikke levede op til den kvalitet, der er beskrevet på hjemmesiden. Jeg har prøvet at kontakte dem i seks dage nu, og de har ikke sendt mig en returlabel! En medarbejder ved navn Jasmine bliver ved med at sende mig de samme e-mails og tilbyder mig forskellige muligheder, hvor jeg ikke kan få refusion, men i stedet er nødt til at bestille en ny vare. Jeg vil gerne sende dem deres vare og få refusion. I den sidste e-mail kaldte Jasmine mig endda ved et andet navn.
Lamperne er tydeligvis af dårlig kvalitet. Lamperammerne er ujævnt fremstillet, hvilket er meget mærkbart.
Jeg modtog lamperne om aftenen den 7. januar. Den 8. januar indsendte jeg en returanmodning efter omhyggeligt at have gennemgået returpolitikken! I dag er det den 13. januar, og jeg har ikke en returlabel.
***
Det er 26/1-26
Repræsentanter for dette firma sendte mig aldrig en adresse, hvortil jeg kunne returnere deres defekte produkt. Selvom de hævder at have sendt mig et link med returetiketten og den nøjagtige adresse, viser dette link kun, at mit returneringsforsøg blev registreret den 8/1-26. I hver af deres e-mails tilbyder de at jeg skal slette min anmeldelse af deres service, og så får jeg en delvis refusion.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Kære Maryna Kniazieva,
Vi anerkender, at du har kontaktet os vedrørende dit ønske om at returnere ordren. Vi har fulgt op med vores standardprocedure og tilbudt alternative løsninger. Da du delte en anmeldelse og nævnte, at du kun ønskede at returnere ordren, har vi allerede besvaret din bekymring på info@mysalights.com.
Hvis du har yderligere problemer, er du velkommen til at kontakte os der, og vi vil hjælpe dig.
Med venlig hilsen,
Mysalights Team
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