Ich möchte Ihnen ein Update zu meiner Bestellung geben. Die mangelhafte Qualität der Lampe entsprach keineswegs der Beschreibung, weshalb ich mich für eine Rücksendung entschieden habe. Vor dem Rückve... Ver mais
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Veja o que dizem as avaliações
Die Website lässt vermuten, dass die Produkte von Amsterdam kommen. Es kommt dann allerdings ein Paket aus China. Die Ware war sehr minderwertig, deshalb habe ich sie retourniert. Seit 10 Monaten wart... Ver mais
Wie schon von anderen berichtet, ist die Qualität zumindest grenzwertig: Die erhaltene Lampe entspricht im Detail nur grob den Hochglanz-Fotos des Shops. Ob die elektrischen Eigenschaften CE-Norm... Ver mais
A empresa respondeu
Fast efficient service, well packed and secure, on opening glass was perfect and the lights feel a Qaulity product. We will buy again, Nick from London. Snelle en efficiënte service, goed verpakt... Ver mais
A empresa respondeu
2,3
Ruim
268 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Misleading origin, damaged products, no proper refund
I ordered two different lamps from Mysa Lights based on their website presentation and claims of European craftsmanship.
Both lamps were shipped directly from China (clearly shown on the shipping labels). One shipment required me to pay CHF 25.10 in customs duties, which was not disclosed on their website.
Both products arrived damaged and do not match the photos or description. The quality is far below what is shown online. The packaging was terrible.
When I requested a refund, I was told I must pay return shipping myself, despite the items being damaged on arrival. Only exchanges or store credit were offered. But clearly I never plan to order from this website again.
Undisclosed China shipping, undisclosed customs fees, damaged goods, and refusal of a proper refund. I would not recommend ordering from this company.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Dear Corina Saramet,
I have checked our conversation and found that you wanted to return the order as it did not meet your expectations, and due to the quality not being as anticipated. We have already offered you alternative solutions and resolutions, but since you only wanted to return the order, we shared our standard return procedure and provided the return instructions.
If you have any other issues, please feel free to reach out to us at info@mysalights.com.
Best regards,
The Mysalights Team
Colis jamais livré et remboursement refusé
J'attends mon colis depuis plus de 2 mois. Mysalights, soi-disant d'Amsterdam, est en fait un revendeur planqué aux US qui passe commande en Chine. Ces gens sont incapables de donner satisfaction, que ce soit dans le suivi des livraisons ou demandes de remboursement.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Mysalights
Chère Marine Mezou,
J'ai vérifié votre conversation concernant le suivi de votre commande. Étant donné que votre commande était avec le transporteur local, nous avons partagé les informations du transporteur afin que vous puissiez les contacter directement pour résoudre tout problème et récupérer la commande sans retard.
Cependant, en raison de la taille, de la fragilité et du volume important des commandes, votre commande a été retardée. Si vous avez d'autres problèmes, n'hésitez pas à nous contacter à info@mysalights.com.
Cordialement,
L'équipe Mysalights
Vorsicht
Vorsicht!
Versand dauert mehrere Wochen. Lampe wurde unvollständig geliefert und sieht nicht ansatzweise wie auf der Website aus.
Rücksendung kostet mehr als die Lampe; mühsame Abwicklung mit Chatbot; schließlich wurde mir die Hälfte des Kaufpreises rückerstattet.
Das ist ärgerlich, da ich immer noch 70€ für eine unvollständige Lampe bezahlt habe.
Nicht zu empfehlen!
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Lieber Paul W.,
Es tut uns leid zu hören, dass die Qualität nicht Ihren Erwartungen entsprach.
Bei Mysalights legen wir großen Wert auf eine gute Kundenerfahrung und helfen Ihnen gerne bei der Rücksendung Ihrer Bestellung. Leider konnten wir anhand der bereitgestellten Informationen Ihre Bestellnummer nicht finden.
Bitte senden Sie uns eine E-Mail mit den folgenden Angaben:
Ihre Bestellnummer
Das Problem
Wir werden sicherstellen, dass dieses Problem auf eine Weise gelöst wird, die Sie zufriedenstellt. Bewertungen wie Ihre helfen uns, unsere Produkte und Dienstleistungen zu verbessern, vielen Dank für Ihr Feedback.
Mit freundlichen Grüßen,
Das Mysalights Team
Man dürfte nur negative Sterne geben !!
Man dürfte nur negative Sterne geben !!
Billige China Wahre und Rücksendung/ Geld wieder bekommen mega Zeitaufwendig.
Kauft dort nicht ein!!!!!!!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear Dennis S.,
We are sorry to hear that the quality did not meet your expectations.
At Mysalights, we always aim to provide a solid customer experience and would love to help you with returning your order. Unfortunately, we could not find your order number based on the information provided.
Kindly send us an email with the following details:
Your Order Number
The Issue
We will ensure that this matter is resolved in a way that satisfies you. Reviews like yours help us improve our products and services, so thank you for your feedback.
Best regards,
The Mysalights Team
Do not order here
Do not order here. My order number is #14310. I have been trying to cancel my order and get a refund, but so far the “bot” is saying it’s impossible to do so. We can change the order tho, but cancelling is impossible.
In other words: do not order here, cause you’ll end up talking to a bot and there’s no way to get your money back.
Once I’ll get the products that I don’t want, I’ll update how bad the quality is. Judging on all the other reviews the products are even dangerous so do not order here!
To add information: google Witteveen commerce. There’s a topic on Reddit. it’s in Dutch. They operate under multiple different names.
Also you can google: “In de stroom van Chinese webwinkelpakketjes glipt nepdesign er zo doorheen”. You’ll see a news article from NRC explaining their business model and how they scam you out of money. I can’t stress this enough: do not order here cause their products are not safe. Tons of their products have fire safety problems.
Edit: after tons of messages trying to cancel the order they kept saying the package was already processed and on its way. Turned out to be a lie: I just received a notification that they sent the package. It’s lie after lie after lie.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Dear Koert Vos,
We acknowledge that you placed an order and wanted to modify it. In response, we offered you a resolution, which was shared with you through info@mysalights.com
. Please check your email and respond so we can assist you with better resolutions.
We are here to help with any concerns you may have.
Best regards,
The Mysalights Team
Achtung! Abzocke vom feinsten!
Achtung! Habe durchwegs sehr schlechte Erfahrungen gemacht! Firma existiert in Holland nicht! Gott sei Dank habe ich über Paypal meine Bestellung beglichen, so dass ich meine Investition wieder zurück erhalten habe! Sämtliche Lampen finden sich auf Aliexpress zu einem Drittel des Preises! Lampe bei Google Lens eingeben, da findet man den direkten Link über Aliexpress! Stornierung wurde nach 24 Stunden nicht von Mysalights nicht angenommen und wurden durchwegs mit KI beantwortet. Die Bestellung sei bereits nach 24 Stunden in Bearbeitung und könne nicht storniert werden! Hände weg von einer Bestellung durch diese irreführende Homepage!
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Lieber Daniel Meier,
Bei Mysalights legen wir großen Wert auf eine gute Kundenerfahrung und helfen Ihnen gerne bei der Rücksendung Ihrer Bestellung. Leider konnten wir anhand der bereitgestellten Informationen Ihre Bestellnummer nicht finden.
Bitte senden Sie uns eine E-Mail mit den folgenden Angaben:
Ihre Bestellnummer
Das Problem
Wir werden sicherstellen, dass diese Angelegenheit auf eine Weise gelöst wird, die Sie zufriedenstellt. Bewertungen wie Ihre helfen uns, unsere Produkte und Dienstleistungen zu verbessern, vielen Dank für Ihr Feedback.
Mit freundlichen Grüßen
Das Mysalights Team
ACHTUNG Finger Weg!
Hochpreisige Leuchte (~700 €) mit langer Lieferzeit aus China, aber keine nachweisbare CE-Konformität trotz mehrfacher Nachfrage. Ohne CE darf das Produkt in der EU nicht installiert oder betrieben werden – kein zertifizierter Elektriker würde das anschließen, damit praktisch wertlos (Elektroschrott).
Statt gesetzlich erforderlicher Nachweise gab es nur Gutscheine oder Teilrückerstattungen bzw. Rücksendung auf eigene Kosten.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Mysalights
Lieber Jan H,
Bei Mysalights legen wir großen Wert auf eine gute Kundenerfahrung und helfen Ihnen gerne bei der Rücksendung Ihrer Bestellung. Leider konnten wir anhand der bereitgestellten Informationen Ihre Bestellnummer nicht finden.
Bitte senden Sie uns eine E-Mail mit den folgenden Angaben:
Ihre Bestellnummer
Das Problem
Wir werden sicherstellen, dass diese Angelegenheit auf eine Weise gelöst wird, die Sie zufriedenstellt. Bewertungen wie Ihre helfen uns, unsere Produkte und Dienstleistungen zu verbessern, vielen Dank für Ihr Feedback.
Mit freundlichen Grüßen
Das Mysalights Team
A perfect purchase
I bought such a beautiful lamp, delivered in an very adequate packaging. A perfect purchase! I'm already looking for others...
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Thank you for your kind words, Alberta! We’re delighted to hear that your lamp arrived safely and that you are happy with your purchase.
If you have any questions or encounter any issues, please don’t hesitate to reach out to us at info@mysalights.com.
Best regards,
The Mysalights Team
Hold jer langt væk fra dette
Hold jer langt væk fra dette! Du modtager bare dårlige lamper sendt direkte fra Kina!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Kære Sören,
Vi er kede af at høre, at kvaliteten ikke levede op til dine forventninger.
Hos Mysalights stræber vi altid efter at tilbyde en god kundeoplevelse, og vi vil gerne hjælpe dig med at returnere din ordre. Desværre kunne vi ikke finde dit ordrenummer baseret på de oplysninger, du har givet.
Venligst send os en e-mail med følgende oplysninger:
Dit Ordrenummer
Problemet
Vi vil sørge for, at denne sag bliver løst på en måde, der tilfredsstiller dig. Anmeldelser som din hjælper os med at forbedre vores produkter og service, så tak for din feedback.
Med venlig hilsen,
Mysalights Teamet
A happy UK Customer
Absolutely love the Lights I ordered, they are just that bit different than the run of the mill.
Reasonably priced. excellent quality, 1st class customer service, so impressed my Daughter has bought 3 lights, I would highly recommend this Company.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hello Jean,
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you love the lights you ordered and that they stand out for you. We're also happy to know that your daughter has made a purchase as well. It means a lot to us to hear that you’re impressed with the quality and service.
If you have any other concerns or questions, please don’t hesitate to reach out to us at info@mysalights.com.
Best regards,
The Mysalights Team
Billigster China Kram
Machen auf Qualität, ist aber billigste China-Qualität. Finge Weg.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hallo Georg,
Es tut uns leid zu hören, dass die Qualität Ihrer Bestellung nicht Ihren Erwartungen entsprochen hat.
Bei Mysalights streben wir stets danach, eine solide Kundenerfahrung zu bieten, und wir würden Ihnen gerne bei der Rücksendung Ihrer Bestellung helfen. Leider konnten wir Ihre Bestellnummer anhand der angegebenen Informationen nicht finden.
Bitte senden Sie uns eine E-Mail mit:
Ihrer Bestellnummer
dem Problem
Wir werden sicherstellen, dass dieses Problem auf eine Weise gelöst wird, die Sie zufriedenstellt. Bewertungen wie Ihre helfen uns, unsere Produkte und Dienstleistungen zu verbessern. Vielen Dank, dass Sie Ihr Feedback mit uns teilen!
Mit freundlichen Grüßen,
Das Mysalights Team
Amazing quality chandelier delivered in…
Amazing quality chandelier delivered in a timely manner. Super well packed. I accidentally threw away the instructions and customer service were speedy to support.
Highly recommend this company!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Hello Sarah,
Thank you so much for sharing your fantastic review! We're delighted to hear that you are pleased with the quality of the chandelier and the timely delivery. We’re also happy to know that our customer service was able to assist you promptly.
If you have any other concerns or questions, please don’t hesitate to reach out to us at info@mysalights.com.
Best regards,
The Mysalights Team
It never arrived
It never arrived! Absolute scam. The App Tracking is not working. And it‘s not possible to place reviews directly on the website.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear Mia,
Thank you for sharing your feedback.
We are sorry to hear about your experience and that the order has not reached you as expected. At Mysalights, we always aim to provide a reliable delivery process and a solid customer experience, and we would like to assist you in resolving this matter.
At the moment, we are unable to locate your order based on the information provided in the review. To help us investigate and take immediate action, kindly email us with the following details:
Your order number
A brief description of the issue
Once we receive this information, we will review the case and ensure the issue is resolved in a satisfactory manner.
Feedback like yours helps us improve our products and services, and we appreciate you bringing this to our attention.
Kind regards,
The Mysalights Team
Nice lamps and service
Ordered a really nice lamp and all was delivered fast. The quality is great. Customer service is friendly as well. I do not get many angry reviews.
30 de novembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear Anna,
Thank you so much for taking the time to share your positive feedback. We’re delighted to hear that you’re happy with your lamp, the quality, and our customer service. Your kind words truly mean a lot to our team.
We really appreciate your support and are glad we could provide you with a smooth and pleasant experience.
If you have any other questions or need assistance in the future, please don’t hesitate to reach out to us at info@mysalights.com. We’ll be more than happy to help.
Warm regards,
Mysalights Customer Experience Team
Nothing like the photographs…
We ordered the French Style Chandelier which looks like a cheap copy of the product displayed on the website. This website is a scam with glossy photographs but inferior quality products.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear Syed,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the quality of the chandelier did not meet your expectations. That’s certainly not the experience we aim to provide.
At Mysalights, we always strive to deliver products that match the quality and appearance shown on our website, and we appreciate you bringing this to our attention. We would be more than happy to assist you with a return or help find a satisfactory resolution.
Unfortunately, we’re unable to locate your order with the information provided. Could you please reply to this email with the following details?
Your order number
A brief description of the issue
Once we have this information, we’ll make sure your case is handled promptly and fairly.
We genuinely value reviews like yours, as they help us improve our products and services. Thank you for giving us the opportunity to make this right.
Kind regards,
Mysalights Customer Experience Team
Meget flot og stilet pedellampe
Var meget tilfreds med min fine pendel lampe. Lidt længere leveringstid end lovet, men det var ok for produktet var værd at vente på👍😀
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Kære Rikke,
Tusind tak for din fine anmeldelse. Det glæder os meget at høre, at du er tilfreds med din pendellampe, og at du synes, den var værd at vente på.
Vi sætter også pris på din forståelse omkring leveringstiden og tager din feedback med os, så vi fortsat kan forbedre vores service.
Hvis du har spørgsmål eller har brug for yderligere hjælp, er du altid velkommen til at kontakte os på info@mysalights.com. Vi står klar til at hjælpe.
Venlig hilsen
Mysalights Customer Experience Team
MysaLights is an untrustworthy company
MysaLights is an untrustworthy company. Here is what to expect:
- fake photos on the website, suggesting quality products
- suggestion that products are high quality and manufactured in the Netherlands, while no such company exists over there. It's just dropshipping from China
- Goods arrive damaged and, when customers claim refund, Mysalights proposes a partial (15, 30 or 50%) refund or a credit
- The majority of products are of poor quality, wires are sometimes cut (which cannot have happened during shipping), and you just want to throw them in the bin
- The same products can be found 70% less on AliExpress
- Customer service is fake, and AI generated: replies to complaints systematically include "Unfortunately, we could not locate your order", or "We offered a solution, meanwhile"
To summarize, this company is the worst of all unethical web-based companies, in every way: advertising that 100% refund is possible while never honoring full refund or making it impossible and time-consuming to try to get you money back, lying about the origin and quality of products, location of the company, not providing a telephone number, and what have you.
Customers, don't buy from this company, it's a scam and a disgrace. Stay alert and check reviews!
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear Ingrid,
We are sorry to hear that the quality did not meet your expectations.
At Mysalights, we always aim to provide a solid customer experience, and we would love to help you with returning your order. Unfortunately, we cannot find your order number based on the information provided.
To assist you further, kindly send us an email with:
Your order number
A brief description of the issue
Once we receive this information, we will make sure that your case is resolved in a way that will satisfy you.
Reviews like yours help us improve our products and services — thank you for taking the time to share your feedback.
Kind regards,
The Mysalights Team
Awful experience
I ordered two light fittings which were delayed by weeks over the stated delivery times, too late to be fitted by the electrician. (I appreciated the potential for some delay which is why I ordered weeks in advance from a company that claimed 10 working days for delivery). I was told that I would need to pay the return costs.
When they finally arrived, the items were completely incorrect and extremely poor quality, with flimsy construction. There were no fitting instructions, the box was direct from a factory in China.
I left a 1 star review based on my experience, and was told that my refund was conditional on taking the review down. I removed the review, but have left another because I want others to be aware that this company is not what it presents itself as online (see other reviews about drop shipping scams).
Subsequently to this, Mysalights sent seven further emails requesting me to remove or amend my review. I have amended my review to give further detail.
Based on my experiences and the reviews of others (I can only imagine how many other reviews may have been removed in exchange for a refund) I recommend others avoid this company.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear Catherine,
Thank you for sharing your feedback. We came to know about the status of your order and checked with our logistics team. We informed you that your order was in transit, and once delivered, you requested to return the item. We shared alternative offers with you and requested images as part of our general process.
Since you shared a review on Trustpilot, we have sent a resolution to your email at info@mysalights.com. Please check your inbox for the next steps.
If you have any concerns or additional questions, feel free to reach us at info@mysalights.com.
Kind regards,
The Mysalights Team
New athmosphere at my home
Mysalights have a different design than others lamps. They really help to create a new atmosphere at my home. I liked them a lot!!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear Isabel,
Thank you for sharing your feedback! We’re thrilled to hear that our lamps helped create a new atmosphere in your home and that you liked them so much. It’s wonderful to know that our unique designs are making a difference in your space.
If you have any other questions or concerns, please feel free to reach us at info@mysalights.com. We are always happy to assist.
Kind regards,
The Mysalights Team
Great lamps with extraordinary design
I am very happy with the design and quality of the Nordic glass chandelier that I bought. Everything was very well packaged and delivered on time. The communication with customer service was also very productive and friendly.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Mysalights
Dear foguvo,
Thank you for sharing your experience! We’re delighted to hear that you are happy with the design and quality of the Nordic glass chandelier. It's great to know that everything arrived well-packaged and on time, and that your communication with our customer service was productive and friendly.
If you have any other questions or concerns, please feel free to reach us at info@mysalights.com. We are always happy to assist.
Kind regards,
The Mysalights Team
A Experiência Trustpilot
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