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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've used several tools like this. Surfast is the most robust, versatile and stable. Interface was a little quirky at first, but once spent the time, its working well. Had a self induced activation is... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been using it for a few months, mostly all good. Lately started having occasional glitches where some videos were missing download as video option, only audio. Reached out to support and the issue was... Ver mais

Avaliado com 5 de um total de 5 estrelas

*Great video Downloader, hope to soon be my new Top Fav app, with unique option to Quickly Preview & Pre-trim Videos B4 downloading, So we are not stuck with a lot of useless footage etc have... Ver mais

Avaliado com 5 de um total de 5 estrelas

After building a new pc and installing their software I could not activate it with the old license code. A mail to their support department was answered within 5 minutes and upon sending my old cod... Ver mais

Detalhes da empresa

  1. Empresa de Software

Escrito pela empresa

Nabla Mind is a dynamic technology company and we are active in various fields of technology, including cutting-edge video-related programs and advanced AI-powered utilities.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent...

Excellent.... Very helpfull customer service and the product is easy to use !

17 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Pleased, Highly Recommended.

I've used several tools like this. Surfast is the most robust, versatile and stable. Interface was a little quirky at first, but once spent the time, its working well. Had a self induced activation issue, but Charlene resolved that with a simple email within 12 hours turn around time. Very pleased, highly recommended.

29 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Surfast Video Downloader best service!!!

I use the Surfast Video Downloader from time to time and have a lifetime licence. After I bought a new MacBook, the licence stopped working. However, when I contacted them, the team at nablamind responded very quickly and were wonderfully accommodating. I was really pleased about that! Now I can use the Surfast Video Downloader to its full potential again!

23 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

did not work

22 de março de 2026
Avaliação não solicitada
logotipo da Nabla Mind

Resposta de Nabla Mind

Dear user, we are sorry for this. It would be appreciated if you could contact us via email (support@nablamibd.com) to report the details of the problem. We will assist you.
Please provide:

1. The version of SurFast Video Downloader (Windows or Mac) and its version number (Settings > About).
2. The video links you’re trying to download.
3. A full screenshot of the error message.
4. The vd_server.log file from the path below
Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader
Mac: /Users/xxxxx/Library/Application Support/NablaMind/SurFast Video Downloader

We are looking forward to your reply. Thanks for your understanding!

Avaliado com 1 de um total de 5 estrelas

Did not work

11 de março de 2026
Avaliação não solicitada
logotipo da Nabla Mind

Resposta de Nabla Mind

Hello Sandra,

This is Charlene from Nabla Mind. I’m sorry for any inconvenience and am here to help.

Please try the following steps:

Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again.
Clear Cache: Go to SurFast Video Downloader's Settings > Advanced Settings to clear cache. Restart the software. You can try multiple times.
Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application:
Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader
Mac: /Users/xxxxx/Library/Application Support/NablaMind/SurFast Video Downloader
For Mac user, you can try to delete this if none of them works: /Users/XXX/Library/Application Support/NablaMind/SurFast Video Downloader/yt-dlp_macos
If these steps don’t resolve the issue, please provide:

The version of SurFast Video Downloader (Windows or Mac) and its version number (Settings > About).
The video links you’re trying to download.
The vd_server.log file from the same path above.
Please send the information to support@nablamind.com and we will respond fast.
I look forward to your update to assist you further.

Avaliado com 5 de um total de 5 estrelas

Delivers exactly what it promises

“The app delivers exactly what it promises. It’s lightweight and fully functional. On top of that, every time I needed support, I was genuinely assisted by the team, who fixed the bugs with incredible speed. I had never seen such a proactive support team. I highly recommend the paid version of the app, given all the conveniences it offers.

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An easy-to-use, flexible tool.

The program is easy to use, well documented on the company's website, and the customer support is very responsive. The program is agnostic with regard to its sources, and will capture video streams from many online sources.

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What an excellent piece of software

What an excellent piece of software! The support team is fast and incredibly helpful. I highly recommend it, especially the ingenious option to download playlists. Once you try Surfast, you’ll quickly appreciate its powerful features.

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Nabla Mind

Resposta de Nabla Mind

Hi Matt, thank you for the kind words! We’re thrilled to hear that SurFast Video Downloader is making your YouTube playlist downloads easier. We designed the batch downloading feature specifically to save our users time, so it's great to know it’s hitting the mark for you. Happy downloading!

Avaliado com 5 de um total de 5 estrelas

One of the best app for content creators

I have been using Surfast Video Downloader for more than a year, and I cannot recommend it enough! I can download anything from anywhere, and I can batch download account videos and playlists!

27 de dezembro de 2024
Avaliação não solicitada
logotipo da Nabla Mind

Resposta de Nabla Mind

Hello Ali, we really appreciate the 5-star recommendation! It’s wonderful to hear that after a year, you’re still finding SurFast effective for downloading from such a wide variety of sources. Providing a seamless batch downloading experience is our top priority, and your feedback lets us know we're on the right track. Thanks for sticking with us!

Avaliado com 5 de um total de 5 estrelas

Good Support team

I contacted NablaMind’s support team by email and received a very quick response. The reply was clear and the solution provided was effective. Overall, a very good customer experience.”

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Positive experiense overall

Been using it for a few months, mostly all good. Lately started having occasional glitches where some videos were missing download as video option, only audio. Reached out to support and the issue was resolved within a day - response was fast and on target.

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Prompt reply

Brought a product that worked well after installation. It then started acting erratically. I contacted the company explaining the problem. What impressed me was the prompt reply. After following their instructions, the program was back up and running correctly.

6 de novembro de 2025
Avaliação não solicitada

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