The Naked Marshmallow Co. Avaliações 

7.920
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Saw these in a shop in Fowey and the checked them out on line. Perfectly light marshmallows that actually taste like the flavours they are. Great customer service when I needed to chase up delivery. M... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Worrying. I have made an order . Suppose to be 9 June with delivery end of week. Not received any notifications of sending. Now in 3rd week. Think they are bust again

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I assume they've gone under! Ordered 2 weeks ago - paid for next day delivery. Not had an email confirmation or tracking information. Nothing. Started a chargeback through my bank. Very poor that... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wow...@nakedmallow are the BEST marshmallows we've EVER tasted..Great flavours to choose from we went with the starter kit which came with Chocolate Orange and Madagascar Vanilla marshmallows and eve... Ver mais

Detalhes da empresa

  1. Loja de Doces
  2. Confeitaria
  3. Atacadista de Confeitaria
  4. Fabricante de Alimentos
  5. Produtor de Alimentos

Sobre The Naked Marshmallow Co.

Escrito pela empresa

We're The Naked Marshmallow Co.
We produce 100% natural gourmet marshmallows in a selection of exciting and sumptuous flavours. Our award-winning range is made in the UK by artisans.
We focus on creating unique and innovative products which capture the imagination of our customers.

Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

8 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 2% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(7.920)

117 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Marshmallow heaven

Saw these in a shop in Fowey and the checked them out on line. Perfectly light marshmallows that actually taste like the flavours they are. Great customer service when I needed to chase up delivery. My new must go to mallow company

25 de junho de 2026
Avaliação não solicitada
logotipo da The Naked Marshmallow Co.

Resposta da The Naked Marshmallow Co.

Thank you for taking the time to leave your kind review - this really is hugely appreciated

Avaliado com 2 de um total de 5 estrelas

Worrying

Worrying. I have made an order . Suppose to be 9 June with delivery end of week. Not received any notifications of sending. Now in 3rd week. Think they are bust again

22 de junho de 2026
Avaliação não solicitada
logotipo da The Naked Marshmallow Co.

Resposta da The Naked Marshmallow Co.

Hi, Could we trouble you to make contact with hello@nakedmarshmallow.co.uk as we are unable to identify your order details via your review. Please drop our team a line confirming your order number or full address and they will be happy to assist you to remedy your concerns.

Warmest regards,
The Naked Marshmallow Co.

Avaliado com 1 de um total de 5 estrelas

Haven’t received order

Placed an order and paid for standard shipping. Shipping policy states this is 3-5 working days, my order says it’s 5-7 working days. Currently still waiting for my order - which has apparently not even been shipped yet - 13 days later.

7 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I assume they've gone under

I assume they've gone under! Ordered 2 weeks ago - paid for next day delivery. Not had an email confirmation or tracking information. Nothing. Started a chargeback through my bank. Very poor that their website is still accepting orders.

2 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Are they still open?

Do not buy anything directly from their website.

I placed an order several weeks ago, the estimated delivery date was 3-5 days. To date, nothing has happened. I have emailed twice and messaged them through Facebook with no success.

Others seem to have a similar problem so I can only assumed they've closed down and forgotten to tell anyone. It's a shame as their products used to be good.

I'll now have to do a chargeback via my bank to get the money back

13 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Placed an order on the Saturday before…

Placed an order on the Saturday before Easter. On the Tuesday when it hasn’t been despatched, I emailed to say it was needed by Thursday. Had a reply to say if it wouldn’t be despatched that day the order would be cancelled. They then chose to despatch the order on Thursday on a 48hr delivery. Royal Mail delivered it on the Saturday and left it on our front door step. We were away for 10 days and it wasn’t there when we returned. I’ve now sent 3 emails to them asking for a refund but I’ve had no reply. Love their products when I’ve bought from a stand at Lincs but their online service lets them down

28 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service

After placing my order I received two incorrect items which were for Xmas gifts so a little disappointing. I emailed after Xmas as I know it’s a very busy period and mistakes happen to which I had no reply. I emailed again as I had not had a response and received an email apologising and that they would send out my correct items to which I have received nothing. I have used this company several times but I’m afraid will not be using again ☹️

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

So disappointed with my order

So disappointed with my order. I ordered the bueno craved marshmallows. They are not at all as pictured in the website. No filling, not even the white / milk chocolate drizzle on top as described and pictured, and very poor packaging - broken pieces and bueno bars.

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful company

Awful company, ordered an advent calendar from them in mid November for a family member. It is now February and I have never received the product or received a refund. I have contacted them via email 4 times! And still have not received any response. Dreadful service and just one big scam. Don’t use them.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Advent Calendar - not great

I have purchased from them before and, whilst I think their marshmallows are generally of good quality, I did not rate the quality of their advent calendar and would not recommend purchasing it. The marshmallows were not wrapped and so many were stale and unpleasant, several were in the wrong door so the flavour did not match that days description. I reached out to them but received no response. Overall I would say the advent calendar was not of good quality and was definitely not worth the cost - I would never buy it again. Their lack of customer service has also put me off ordering from them again for other products.

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I ordered the advent calendar about 5…

I ordered the advent calendar about 5 years ago which was absolutely delicious then more recently started to put awful flavours in. I would love to see a tailor made choose your own flavours advent calendar. As I have a slight intolerance to chocolate your mallows are ideal. Not too much chocolate. I would love to see a gingerbread flavour. I love s’mores mallows. I also love Easter mallows although I feel the quality of these have dropped a little from 5 years ago seems smaller pieces. Come on naked marshmallow co go back to basics when you were really at your best

28 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with my purchase

I recently received my order and I was delighted with the presentation the different flavours are amazing, they are just my go to choice for something sweet 😋 😊.
I've tried similar brands and I can honestly say that this is absolutely supreme and really satisfying 👌🏾.

9 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Advent Calendar!

I purchased the Marshmallow advent calendar for my 14 year old teenage daughter. This was for her ‘special’ calendar at Christmas and I was not disappointed (neither was she!) It was a well made calendar that looked lovely out on display and the marshmallows inside were very good quality, a decent size, soft, squishy and apparently tasted delicious (so delicious that my daughter did not want to share!) Great idea to have different, and sometimes unique, flavours and my daughter looked forward to her favourite flavours reappearing as the month went on! I do think it is worth investing in the little fire fuel tin as my daughter loved having this so she could toast the marshmallows too…definitely worth the extra money for this novelty!
All in all a brilliant calendar, would definitely recommend 😊

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Inside the factory selection…

The Inside the factory selection arrived in a beautiful box and they are so delicious
Well worth trying and so delicious and beautifully hand made
Thank you The Naked Marshmallow Co

6 de janeiro de 2026
Avaliação não solicitada

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