Nala's Baby Avaliações 

2.017
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From start to finish my experience overall was very good ,viewed items and all offers with ease,then paid with ease I was happy with the prompt turnaround of the items and received packaged well... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service I bought the bundle set for my baby grand daughter but love the smell so much I bought the moisturising lotion for myself. It feels gentle, smells gorgeous without being overpo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was a bit apprehensive at first as I usually purchase products from Boots, but they were sold out. I’m so glad I decided to order direct instead! The products are great quality, my order was dispatc... Ver mais

Avaliado com 5 de um total de 5 estrelas

As a mum of two girls, the only products I use on their hair are from Nala’s Baby, especially the detangling spray. I’ve been buying it ever since it launched and absolutely love it. I did recently... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Máquina de venda de produtos de cuidados com a pele
  2. Loja para Bebês
  3. Loja de produtos para cabelo

Escrito pela empresa

Nala’s Baby was created from a genuine place of love before anything else, from a family that wanted the absolute best for their daughter’s hair & skin. We offer a natural, clean and trusted take on skin and hair care for the family. Our products have been scientifically created to cater to your little one from a newborn all the way through to childhood. Here at Nala’s Baby, we understand how sensitive your baby’s skin can be, and how important it is to choose the right products without worry. Our products are natural, soothing and nourishing, with beneficial ingredients for your little cub. Our entire natural range is paediatrician and dermatologcally approved. We are also suitable for sensitive skin, as well as being vegan, tear free and cruelty free. Being socially responsible, it was a priority for us to source ethically and ensure our products are environmentally friendly and recyclable. We are also rated 0 (cleanest) on the world’s largest ingredient rating app, ‘Think Dirty’. We are proud to be the only baby brand in Boots retail stores with a verified range that achieves this rating. Nala’s Baby is a brand you can trust with your little cub’s skin and well-being.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 91% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(2.017)

403 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good quality products

Good quality products, really efficient delivery and communication throughout.

13 de abril de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Aaminah,

we're so glad you had a great experience with us, thank you for sharing a review! ✨

Avaliado com 5 de um total de 5 estrelas

Great products

Great products - consistently good.

30 de março de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Tiffany,

thank you for the review - we appreciate you 🫶

Avaliado com 5 de um total de 5 estrelas

Our family favourite!

Our family LOVES Nala’s baby products! Such a variety of different products with different scents. We love that they aren’t filled with lots of nasty chemicals, making it a safe option for all of us. The scents aren’t overpowering and everything we have used leaves the skin looking, smelling and feeling fresh, soft and moisturised.
As first time parents it’s hard to know what brands to trust but we have found Nala’s baby the best so far.

10 de abril de 2026
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Resposta da Nala's Baby

Hi Heidi,

WOW, thank you for the amazing review 🥹

We’re so happy to hear your family are loving the products, and it means so much to know you trust us as first-time parents - thank you for choosing Nala’s Baby! 💛

Avaliado com 5 de um total de 5 estrelas

Perfect Customer Service!

Fads was so helpful! I got a very swift response to my initial email and the service was excellent. I was immediately offered a replacement for the faulty product and a lovely extra gift as an apology. Customer service could not get better than this! Thank you Nala's and especially Fads.

15 de abril de 2026
Avaliação não solicitada
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Resposta da Nala's Baby

Hi Laura,

Thank you so much for your lovely review! We’re so pleased we could get this sorted for you quickly, and it means so much to hear such kind words about Fads and the team ✨

Thank you again for your support! 💛

Avaliado com 5 de um total de 5 estrelas

Lovely product s

Lovely product s. Meets our needs

10 de abril de 2026
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Resposta da Nala's Baby

Hi Elaine,

we're so glad, thank you for shopping with us 🫶

Avaliado com 5 de um total de 5 estrelas

Gorgeous smelling products that I can…

Gorgeous smelling products that I can trust on my babies skin! I love the bath products (shampoo and bubble bath) and skin care range in vanilla cloud. The body butter night time oil and moisturising lotion are my favs!

9 de fevereiro de 2026
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Resposta da Nala's Baby

Hi Trina,

Thank you so much for your lovely review and for trusting us with your little ones skin 🥹💛

Avaliado com 5 de um total de 5 estrelas

Great product

Great product. Kids absolutely loved it.

9 de abril de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Megan,

thank you so much for the review, we're delighted your kids loved our product 🥰

Avaliado com 5 de um total de 5 estrelas

Royal Mail delivered my order to a…

Royal Mail delivered my order to a wrong address. I contacted them and they were quick to give me a replacement and used a different courier who made delivery easy.

9 de abril de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Zipporah,

We’re so sorry again for the initial delivery issue, but really glad we were able to get a replacement out to you quickly and make things right.

Thank you again for your patience and support! 🫶

Avaliado com 5 de um total de 5 estrelas

Amazingly

Amazingly, amazing, the oil night scent ? 10/10

8 de abril de 2026
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Resposta da Nala's Baby

Hey Gillian,

so glad you're a fan 🥰

Avaliado com 5 de um total de 5 estrelas

100% recommend. AMAZING

Friend recommended this to me.
Although my kids are grown & flown the nest 😞 I just loved the smells, plus they are almost 100% natural.
Bought 2 x night oils, body butter, conditioner, bubble bath, hair & shower gel & body cream.
Absolutely love them.
Best thing though. Going through the menopause, not sleeping great. Since starting this, I've slept well using nighttime oil.
Highly recommend all the products I've received ❤️

7 de abril de 2026
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Resposta da Nala's Baby

Hi Sue,

Thank you so much for your lovely review ❤️

We’re so happy to hear you’re loving the products, and especially that the Nighttime Oil has been helping you sleep better 🥹

Thank you again for your support and recommendation!

Avaliado com 5 de um total de 5 estrelas

Royal mail messed up the delivery to my…

Royal mail messed up the delivery to my parcel as the system put the wrong post code when I was checking. I had the pleasure of talking to Fads from the team and they were nothing short of amazing with helping. Honestly an amazing customer service experience, and I appreciated the quick responses and solutions that were offered.

7 de abril de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hey AD,

Thank you so much for your kind words! We’re so glad Fads was able to help and turn things around for you, we truly appreciate your patience and support 💛

Avaliado com 1 de um total de 5 estrelas

REACTIONS!!

I have just used the butter on my 10 week old and my 4 year old and both are now bright red and extremely uncomfortable! I am so upset. AVOID THIS PRODUCT. How on earth is this deemed safe for babies!!??

8 de abril de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Natalie,

Thank you for getting in touch. We’re so sorry to hear that you and your little one had a reaction to one of our products. We'd like to get some more information from you.

Please drop us an email to info@nalasbaby.com so we can take a look into this.

Thank you in advance and speak soon.

Avaliado com 5 de um total de 5 estrelas

Incredible products and consistent brand

The entire line has been executed beautifully from the beginning. The quality of the products are outstanding, unique and beautiful fragrances, and a nice price point. Quick shipping. To be able to do all of this and remain consistent is incredible.

30 de março de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Kyshia,

Your kind words truly mean the world to us, we’re so grateful for your support and happy you’re loving everything from the products to the fragrances and shipping 💛

Avaliado com 4 de um total de 5 estrelas

Sever eczema and dry skin sufferer

I have severe eczema and extremely dry skin and have gone cold turkey from steroid creams. Ive been using for a few days, just the lotion and body wash and shampoo..skin is already visibly better and not as dry! Smells lovely but not really vanilla if that's the exact scent you're looking for. Still smells really nice though it is a nice sweet smell though! Only thing i would criticise is when using the lotion in the bottle its hard to squeeze so if you already have some cream on your hands like you need to grip it and squeeze hard but over all really happy! Won't try using the oil yet but I have purchased so once skin is more healed will try that

2 de abril de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Gemma,

Thank you so much for sharing this! We’re so happy to hear your skin is already feeling better, and we really appreciate your honest feedback on the scent and lotion bottle too ☺️

Avaliado com 5 de um total de 5 estrelas

Incredible products and service

Really great simple website. Super clear easy to read instructions and ingredients.
Super quick delivery. Incredible products.

31 de março de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hey Nina,

Thank you so much! We’re so glad you found everything clear and easy, and that you’re loving the products 💛

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