naoadesign.com Avaliações 

42
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love the glasses case - such a great invention! The material is nice, so is the colour and it‘s very well made. The first package got lost, but the customer service reacted promptly and sent out a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have bought both a bag and a phone strap. Both are fabulous quality and at a very reasonable price . I love them and use them all the time and they still look like new . The customer service is outs... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wonderful customer service. The magnetic fastening on my much loved glasses case stopped working after over a year. I wrote to enquire whether this was expected and was supplied with a replacement... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered a number of cases as Christmas presents, and they have yet to arrive. I’m in Ireland and they have travelled to the Netherlands for some reason, the tracking is atrocious. I have been in con... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios de Moda
  2. também em
  3. Loja de acessórios para Celulares
  4. Loja de bolsas e malas
  5. Loja de Malas e Bolsas
  6. Loja de óculos de sol

Escrito pela empresa

NAOA – Not An Ordinary Accessory – is a brand built on the belief that accessories should be more than just beautiful; they should serve a purpose and reflect a commitment to sustainability. Born from a passion for functional design and eco-conscious living, NAOA creates thoughtfully crafted accessories that blend style and practicality. At the heart of our philosophy is the idea that everyday essentials can elevate your life while being kind to the planet. From our innovative Slim Glasses Cases, designed to protect your eyewear without the bulk, to magsafe wallets and cross-body phone straps, every product is designed with modern lifestyles and sustainability in mind. NAOA products are made using premium, eco-friendly materials like PETA-approved bio-based apple leather, showcasing our dedication to reducing waste and transitioning towards a circular economy. As a brand, we believe in making conscious choices easier for everyone. With each NAOA purchase, you’re not just investing in a stylish accessory; you’re also planting a tree for a greener future.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

42 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(42)

22 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I love the glasses case - and customer service is great

I love the glasses case - such a great invention! The material is nice, so is the colour and it‘s very well made.
The first package got lost, but the customer service reacted promptly and sent out a new case which arrived very fast.
This is a gift for a friend and I will definitely order at least one more case. ☺️

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Products

I have bought both a bag and a phone strap. Both are fabulous quality and at a very reasonable price . I love them and use them all the time and they still look like new . The customer service is outstanding. I highly recommend using this company .

8 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful customer service

Wonderful customer service. The magnetic fastening on my much loved glasses case stopped working after over a year. I wrote to enquire whether this was expected and was supplied with a replacement case by return.
I was very impressed.
Thank you.

30 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service...I wanted…

Outstanding customer service...I wanted to change the colour of a couple of cases in the bundle I purchased as they were for presents. Nothing was too much trouble & more than happy to oblige, making sure I got all the discounts due as if I'd purchased online. Fantastic product & and absolutely game changer. Highly recommend this company & their fantastic products. If only more companies provided this level of customer service.

25 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad cheap quality … a big scam

Bad quality

5 de maio de 2026
Avaliação não solicitada
logotipo da naoadesign.com

Resposta da naoadesign.com

Dear Sezen, we're sorry to read your review. We take quality concerns seriously and would like to investigate, however we're unable to locate any order matching the information provided.
If you've purchased from us, please contact our customer service team at assistant@naoadesign.com with your order number or the email address used for your purchase so we can investigate and help resolve the issue.
At present, we haven't been able to verify this experience, but we're keen to hear from you if you're a genuine customer. Thank you

Avaliado com 5 de um total de 5 estrelas

Great glasses cases

I ordered two of the glasses cases as my existing cases were too big to fit comfortably in my pocket or handbag . I am delighted with the products that were delivered. They protect the lenses but fit easily into my bag and also look really good. Would definitely recommend them.

29 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service with great…

Excellent customer service with great quality products. The glasses cases make fantastic presents and are so useful. Love all the colour and pattern choices. Great phone accessories too - the straps were good stocking fillers

23 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely, and just the right size.

Just received mine and I love it.❤️
Great customer service from this company, after my first order got lost by Royal mail and after contacting them to tell them I hasn't received my order they replaced it immediately.
This case will be very useful on my holidays and evenings out when I take a much smaller handbag. Great colour and nice magnetic clip.

19 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

GORGEOUS GLASSES CASES

I love these glasses cases. They are well designed and have a variety of colours. I have bought quite a few of these for myself and as gifts over the years. They are very compact and they fit in small handbags. The closure is magnetic which is very useful. The customer service team support is excellent.
Marie-Rose

10 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and product

Just wanted to say thanks for the prompt service - my case arrived today. (I ordered it on 2 March and received it on 5 March.) It's a lovely pale blue - exactly as described - and well made. I was a bit sceptical about ordering from a "new" company ("new" to me, at least) but I have been very pleased with the service and with the product.

5 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered on Friday and Delivered on…

Ordered on Friday and Delivered on Monday, only bought two as I thought they needed road testing on my glasses first, brilliant idea and saves so much space that I am off to buy more for friends and family and keeping these

27 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I usually never buy a product off…

I usually never buy a product off companies spamming Facebook or instagram :). I made an exception because I really wanted a slimmer solution for my sunglasses.

Great quality product, I really couldn't be happier. Delivery was very quick! Very giftable packaging. Like that I could pay via PayPal, this always gives me an extra level of comfort when buying from a new company.

Really recommend.

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Ho effettuato un ordine circa una…

Ho effettuato un ordine circa una quindicina di giorni prima di Natale, sperando che il pacco potesse arrivare come indicato sul sito entro 8-15 giorni dall'ordine. Non è andata così. Il pacco non è arrivato entro Natale ed in più c è stato un problema con il mio indirizzo. A problema sollevato, il supporto NAOA si è mosso subito. Rispondendo alle mail inviate e contattando il corriere. Trovato l'inghippo dell' indirizzo non completo, si sono mossi per rifare un ulteriore ordine dopo mia conferma. Sicuramente a Natale ci sono tanti imprevisti di tempistiche sulla spedizione, che non dipendono dal venditore. Ma quello che fa la differenza è come il venditore reagisce alla problematica. Ho apprezzato la loro disponibilità e la velocità con cui si sono presi in carico la problematica da me riscontrata.

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect for smaller handbags

Ordered on Monday, arrived Friday. Beautifully packaged.
I’ve struggled to find slim cases that fit my sunglasses and now i’ve downsized the bag I use for exploring on holidays, was starting to think i’d have to upsize. But no, the Naoa fushia pink case is perfect. Slips in my mini crossbody no problem.
LOVE IT.

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delivery late but excellent customer support

I ordered 2 cases 16th December, the delivery was really late (more than 1 month), and at the beginning the customer support seems not to answer. Finally I received my nice items and I got some messages from NAOA, they're refound me for the problem I experienced with the delivery.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da naoadesign.com

Resposta da naoadesign.com

Dear Sara, thank you for getting in touch. We are really sorry to hear about this. We can't see your order number, but we believe you are the customer we have emailed multiple times. The courier tried to deliver the parcel but because the recipient was not there, the parcel has been sitting in their drop ready to be picked up. We are afraid you might not be receiving our emails, hopefully you will get this response and get back to us. Thank you

Avaliado com 5 de um total de 5 estrelas

A perfect experience

A perfect experience. I ordered two glasses cases with which I am delighted. They are beautifully made and exquisitely packaged. Each is a joy to use. On ordering a missed claiming the introductory order offer. I contacted customer services who rectified this for me. They were prompt and polite with no quibble, such a refreshing experience. The order tracking system kept me informed about the progress of my order too.

8 de janeiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Haven’t received yet ordered 8th December

I ordered a number of cases as Christmas presents, and they have yet to arrive. I’m in Ireland and they have travelled to the Netherlands for some reason, the tracking is atrocious. I have been in contact before Christmas only to be told at that stage they were unlikely to arrive on time for Christmas. No response to further emails, at this stage I doubt I’ll ever receive them and really would just prefer a refund so I can rebuy some other Christmas gifts.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da naoadesign.com

Resposta da naoadesign.com

Dear Una, we sincerely apologise for this. The order got stuck during the Christmas peak and seemed lost, unfortunately even respectful forwarders can mess things up during this period. We did respond to all of your emails but unfortunately we had to wait a few days to open an investigation. We are glad that the parcel was found and delivered last week and we sincerely apologise once again for the delay. Thank you

Avaliado com 5 de um total de 5 estrelas

Love this company!

As someone who has just started wearing glasses, this product is a game changer. I am struggling to get used to carrying my reading glasses out with me due to the bulk of their case. With NAOA’s slim glasses protector, I can take them everywhere now. It is so well made and looks great. We have given these out as gifts following loads of compliments and intrigue about the cases. That aside, the Customer Service is outstanding. We had a shippping issue that was rectified immediately without any fuss. Fabulous products and amazing value for money!

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service ! When my parcel arrived it had been tampered with and one item was missing . I contacted NAOA on a Sunday and they responded very promptly and dispatched a replacement without delay . The glasses case is a great product.

14 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience

The glasses case is made from excellent materials and the colours are really attractive.
The NAOA staff provided professional assistance in resolving a shipping issue that was clearly caused by the Italian postal service. The customer service team was responsive and very friendly.
A successful purchase that I would recommend.
Flavio

12 de dezembro de 2025
Avaliação não solicitada

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