I love the glasses case - such a great invention! The material is nice, so is the colour and it‘s very well made. The first package got lost, but the customer service reacted promptly and sent out a... Ver mais
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Veja o que dizem as avaliações
I have bought both a bag and a phone strap. Both are fabulous quality and at a very reasonable price . I love them and use them all the time and they still look like new . The customer service is outs... Ver mais
Wonderful customer service. The magnetic fastening on my much loved glasses case stopped working after over a year. I wrote to enquire whether this was expected and was supplied with a replacement... Ver mais
I ordered a number of cases as Christmas presents, and they have yet to arrive. I’m in Ireland and they have travelled to the Netherlands for some reason, the tracking is atrocious. I have been in con... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Acessórios de Moda
- também em
- Loja de acessórios para Celulares
- Loja de bolsas e malas
- Loja de Malas e Bolsas
- Loja de óculos de sol
Escrito pela empresa
NAOA – Not An Ordinary Accessory – is a brand built on the belief that accessories should be more than just beautiful; they should serve a purpose and reflect a commitment to sustainability. Born from a passion for functional design and eco-conscious living, NAOA creates thoughtfully crafted accessories that blend style and practicality. At the heart of our philosophy is the idea that everyday essentials can elevate your life while being kind to the planet. From our innovative Slim Glasses Cases, designed to protect your eyewear without the bulk, to magsafe wallets and cross-body phone straps, every product is designed with modern lifestyles and sustainability in mind. NAOA products are made using premium, eco-friendly materials like PETA-approved bio-based apple leather, showcasing our dedication to reducing waste and transitioning towards a circular economy. As a brand, we believe in making conscious choices easier for everyone. With each NAOA purchase, you’re not just investing in a stylish accessory; you’re also planting a tree for a greener future.
Informações de contato
Reino Unido
- assitant@naoadesign.com
- naoadesign.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A fantastic experience
A fantastic experience – truly outstanding customer service that's always there and responds straight away, which you hardly see these days. The products are gorgeous too, highly recommended – an absolute all-round recommendation. Thanks!
The team at Naoa was fantastic
The team at Naoa was fantastic, they took me through the return ( wrong order by me) kept me informed all the way. I felt like an important customer from the onset. The items ordered were first class and really good quality. I have never dealt with a company so customer focused before and wish them all the best in the future .
Their glasses cases are brilliant.
Their glasses cases are brilliant.
Bought one of their alcohol based, battery operated disinfectant misters. Nice design but very poor performance. The product was quickly replaced. However, it now looks as though they have removed the product from their website. Would have welcomed some communication as to why....
Love the glasses cases
Love the glasses cases. I did have a problem with one of them but NAOA were extremely polite, quick and efficient in responding to my issue and sending me out a replacement case.
Great products and great customer…
Great products and great customer service. I’ve bought several cases for gifts now, as mine are always admired when friends see them. They’re slim enough for a pocket or small bag but still protective.
★★★★★ Exceptional Customer Service &…
★★★★★ Exceptional Customer Service & Innovative Product
I recently discovered NAOA (Not An Ordinary Accessory) and it has quickly become my favourite eyewear accessory brand. Their slim, stylish glasses cases are absolutely brilliant - perfect for protecting my expensive Mark Jacobs sunglasses and varifocals without the bulk of traditional cases that never fit in my handbag.
What truly sets NAOA apart, however, is their outstanding customer service. When my initial order was stolen from my doorstep (along with other packages), Rafaelle, the owner, went above and beyond by offering a kind replacement without hesitation by intercepting my email and replying to me personally. This level of care and consideration is increasingly rare in today's business world.
The products themselves are fantastic - available in various designs and colours, they're slim enough to fit into small handbags and pockets while still protecting your eyewear. I also appreciate that they're sustainably crafted from apple vegan leather, making them an eco-conscious choice.
NAOA has earned a loyal customer in me - I'll definitely be ordering from them again and again. These clever cases also make perfect gifts for anyone who wears glasses. Highly recommended!
FAB-U-LOUS products & amazing customer service
Naoa not only produce the most beautiful products but also have the most extraordinary customer service that I have experienced in YEARS! I first saw them at the Spirit of Christmas fair and bought 20 of their apple leather compact glasses cases as gifts for Christmas. My friends are obsessed with them. Such great gifts and super small to post. I can't recommend highly enough. Thank you Naoa
Great service
My experience with customer service at NAOA has been nothing short of excellent. I was given professional polite and friendly advice and help. I now have glasses cases that are beautiful, the design and colours are as described and more would highly recommend this company
Amazing product and customer service!
I bought 2 of these amazing glass cases two years ago. I recently had an issue with one of them and they responded quickly to my issue and are replacing the product! So helpful and very quick resolution. I already recommend the products to my friends, but this has put Naoa above and beyond my expectations.
Well done!
This product is absolutely fantastic
This product is absolutely fantastic! I was initially hesitant to order after seeing the advertisement, unsure of the quality. However, I was pleasantly surprised! It arrived in a beautifully packaged box, making for a great presentation. The product itself is exceptionally well-made, looks stunning, and is the perfect size. I’m extremely happy with my purchase and will definitely be recommending it to everyone!
Beautiful glasses case
I made a mistake when ordering a slim glasses case but it was rectified immediately.
The case arrived very promptly in a lovely box and the red colour is divine. My sister in law will be delighted. It’s a great present.
Great products and customer services
Great products! I bought a few for me and to give out as gifts, and everyone loved the glass cases. I also had one delivery incorrectly sent to the wrong address by Royal Mail. The customer services was fantastic and speedy. Totally recommend
Great service and customer support
Purchased their slim glasses cases and…
Purchased their slim glasses cases and they are fantastic. Slim, functional and beautifully made. Great company to deal with.
Too small
Bought two slim glasses cases. Quality is nice but they are too small. Doesn't fit any of my glasses - particularly far too small for my reading glasses which was the main reason for buying them. Also doesn't fit my sunglasses (Chanel). A couple of millimetres would make all the difference
Brought 2 cases a while ago and have…
Brought 2 cases a while ago and have been so pleased I use all the time. Had a small issue and the customer service were amazing! Might be cheaper ones out there but for me it’s worth spending a little more with after service like that! 😊
Omg the price of that thing
After years of seeing this on IG, I finally bought a couple. Very natty and I’m sure will do the job. But omg the price? £28 for a bit of faux-leather and a magnet? I suppose it pays for all the IG presence, the super website, fast delivery and the rest.
Luxury practical product
Luxury practical product supported by excellent customer service
I purchased two glasses cases and could not be more pleased with them. They arrived beautifully packaged and one has been well received as a gift, the second one I kept for myself! The cases are perfect for popping in your pocket or handbag as they take up so little space.
I had a slight problem with my case, which was my fault. Raffaele could not have been more helpful, responding in a matter of hours and rectifying the situation within a couple of days. Outstanding customer service all round.
All that's left to do is to decide which designs to purchase next.
Beautiful product and superb customer service
I bought two slim glasses cases to be shipped to Austria. It wasn't evident that there would be an extra charge from Austrian customs but the minute I found there would be Raffaele agreed that the site needed clarifying that in a more prominent place and undertook to refund me for any fees. He was responsive at all times and was true to his word. The charges were pretty hefty yet Raffaele refunded me straight away. Another business for which Brexit has created a terrible barrier. I wish them luck and hope they can find a solution. If you're in the UK, however, order without any hesitation. It's a lovely product, beautifully packaged and would make a great gift.
Absolutely Brilliant!
They kept popping up on my social media and so I took the plunge and bought two, for myself and my husband. Absolutely brilliant! Take up so little space which means I can keep my glasses safely in my pocket. Fantastic customer service too - I made a mistake on my order and emailed them. They got back to me straight away and sorted it out. Really well made product which arrived quickly and was beautifully packaged. I would definitely recommend them. Thank you 😊.
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