Naploungewear Avaliações 

848
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This is a very corrupt website I would not advise anyone to do business with them very bad to answer emails when I wanted a refund they didn't even know the name of the website that was using their em... Ver mais

Avaliado com 3 de um total de 5 estrelas

I was gifted the waist tie crop set. I love the material, color and the fit but unfortunately, I wore it to travel and within moments of landing I found the zipper was broken from the bottom yet still... Ver mais

Avaliado com 3 de um total de 5 estrelas

Delivery takes quite a while, and no updates have been provided on status after order was received. I ordered before and liked what I got, so no big deal. BUT this time blazer/pants set I ordered was... Ver mais

Avaliado com 2 de um total de 5 estrelas

Similar to many others here, it took around six weeks for my order to arrive, during which time CS was polite but utterly dismissive, would provide no timeline at all as to when I might expect my or... Ver mais

A empresa respondeu

2,2

Ruim

O TrustScore é 2 de um total de 5

848 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(848)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I love my pjs

I love my pjs, I am going to order them in black as they are not only so comfortable, but so classy. Love love love them!

1 de agosto de 2022
Avaliado com 1 de um total de 5 estrelas

I ordered a set (Blazer and pants)

I ordered a set (Blazer and pants), only Blazer was delivered. The shipping is from China and took very long time. I also order other pants and the quality is not great. For the price, threads are sticking out of stitches.

1 de agosto de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.

Have a nice day.

Best Regards,
Nap

Avaliado com 1 de um total de 5 estrelas

laughably LARGE/bad (outgassing)…

laughably LARGE/bad (outgassing) smell/if only 0 stars were allowed!

31 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.

Have a nice day.

Best Regards,
Nap

Avaliado com 5 de um total de 5 estrelas

Beautiful Dress

This slip dress was very beautiful! The quality of the fabric was lovely and the color was such a pretty shade of shade of red. The back is very sexy and such a unique design! I sized down one size and it fit perfectly.

30 de julho de 2022
Avaliado com 1 de um total de 5 estrelas

I ordered a summer dress many months…

I ordered a summer dress many months ago, (@ 3 months ago) for a trip to Sicily.
I am now in Sicily without that dress as it had still not arrived by July 20!
Will not be ordering anything else based on this experience.

27 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.

Have a nice day.

Best Regards,
Nap

Avaliado com 1 de um total de 5 estrelas

Poor Customer Service

I have reached out multiple times to try and return my order with zero response, which is incredibly frustrating. The customer experience has been incredibly poor.

27 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you for your feedback on Trustpilot and we are very sorry for the bad shopping experience. We have forwarded your order information to the after-sales department for enquiry and our customer service will inform you of the status of your order via email later, please be patient as our customer service team will be in touch with you shortly.

Have a nice day.

Best Regards,
Nap

Avaliado com 5 de um total de 5 estrelas

I love Nap Loungewear

I love Nap Loungewear. The products are of high quality. So Soft and easy to wear. Very comfortable. They might seem a little pricey but they are worth it.

25 de julho de 2022
Avaliado com 1 de um total de 5 estrelas

Worst Dress Ever

This was one of the most hideous garments I have ever received. The pictures depicted a light and airy dress, but the object I received is a piece of polyester garbage that looks more akin to a smock than a dress. The sizing is off - the dress is tight in the arms, and the wearer is unable to put their arms down without experiencing discomfort.

To make matters worse, it took over a month for me to receive the garment. I had reached out to customer service twice, inquiring on the status, and never received a response. I would never shop here again.

24 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you very much for your feedback on Trustpilot, we are sorry for the bad experience it has caused you. We will work hard to improve on the issues you have raised and we look forward to meeting you again next time with a better us.

Have a nice day.

Best Regards,
Nap

Avaliado com 1 de um total de 5 estrelas

Just shy of a scam

Ships directly from China. Material of socks are soft, but thickness and quality of the socks are not what I was expecting, especially at the price. I feel scammed.

24 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you very much for your feedback on Trustpilot, we are sorry for the bad experience it has caused you. We will work hard to improve on the issues you have raised and we look forward to meeting you again next time with a better us.

Have a nice day.

Best Regards,
Nap

Avaliado com 3 de um total de 5 estrelas

I was gifted the waist tie crop set

I was gifted the waist tie crop set. I love the material, color and the fit but unfortunately, I wore it to travel and within moments of landing I found the zipper was broken from the bottom yet still connected at the top. Tried to unzip and the pants broke. There was no strenuous movement or even unzipping of the pants to cause them to break.

22 de julho de 2022
Avaliado com 2 de um total de 5 estrelas

Super slow shipping

Super slow shipping! I order a lot online and have never encountered slower shipping or a worse tracking system. Needs much improvement!

22 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you very much for your feedback on Trustpilot, we are sorry for the bad experience it has caused you. We will work hard to improve on the issues you have raised and we look forward to meeting you again next time with a better us.

Have a nice day.

Best Regards,
Nap

Avaliado com 1 de um total de 5 estrelas

I have not been able to get in touch…

I have not been able to get in touch with customer service to assist me with a return. I see that I am not supposed to pay for shipping twice, yet there seems to be no mechanism to get a shipping label?

22 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you very much for your feedback on Trustpilot, we are sorry for the bad experience it has caused you. We will work hard to improve on the issues you have raised and we look forward to meeting you again next time with a better us.

Have a nice day.

Best Regards,
Nap

Avaliado com 2 de um total de 5 estrelas

"Luxury" is something different

"Luxury" is something different. The prices are not worth the quality. Bad seams and lints just after one day of wearing. Unfortunately they say they don't have a local adress for returns and they just refund half of the shipping costs back to China.

21 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you very much for your feedback on Trustpilot, we are sorry for the bad experience it has caused you. We will work hard to improve on the issues you have raised and we look forward to meeting you again next time with a better us.

Have a nice day.

Best Regards,
Nap

Avaliado com 2 de um total de 5 estrelas

Listed SIZES inaccurate, returns a headache

The sweater I ordered is very large on me, and is a MEDIUM. The dress I ordered is very small and a LARGE. There is no consistency in your sizing, which is especially frustrating given the difficulty I am finding in creating a RETURN label. The package arrived with no labels, no receipt included, no instructions for returns, and a strange California address on the outside which had no relationship to your European online address. Nice clothes- bad customer service.

21 de julho de 2022
logotipo da Naploungewear

Resposta da Naploungewear

Hello,
Thank you very much for your feedback on Trustpilot, we are sorry for the bad experience it has caused you. We will work hard to improve on the issues you have raised and we look forward to meeting you again next time with a better us.

Have a nice day.

Best Regards,
Nap

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