National Car-rentals Avaliações 

Katastrophe, nicht zu empfehlen

Ich habe bei National/Alamo in Los Cabos, Mexiko, für 10 Tage einen Wagen gemietet. Alles lief so ab, wie vertraglich vereinbart. Das Auto war tadellos, Wartezeiten gab es nicht, alle Mitarbeiter/innen war sehr freundlich und hilfsbereit, Claudia und Sharon kann ich besonders positiv erwähnen. Bei Übergabe und Rückgabe erfolgte eine korrekte und gründliche gemeinsame Prüfung und Protokollierung des Fahrzeugzustands. Ich kann den Vermieter an diesem Standort guten Gewissens empfehlen.

The people at the RDU location are outstanding. To name a few; Larry, Thomas and Arnett have been wonderful to work with. Typically, Larry or Thomas help me with locating a good car to rent. This time, during this past week, the availability was very low. The car Larry picked out was a Hyundai Palisade and my experience with this SUV was poor at best. Very uncomfortable seats, poor power bandwidth, crappy technology, no apple car play, etc. Definitely wouldn't ever buy a Hyundai product based on this experience. That said, what stands out as a super positive is the people that work at the RDU location. I'm grateful for National and think it is the best car rental company. My favorite location is RDU.

C'est parce que je ne peux pas mettre zéro que j'ai mis une étoiles mais je n'ai jamais été aussi choqué pour les conditions de prise de véhicule.
Je paye une location et on me demande un billet de train j'ai perdu ma Loc et mon voyage parce qu'il n'ont pas voulu me donner un véhicule que j'ai payer sur le site de réservation les conditions n'était pas mentionné en premier durant les recherches. Aucune preuve d empathie et d aide, le service d aide en ligne est incompétente
Je ne recommande pas
A fuire

Wer keine teuren Überraschungen im Nachhinein erleben will, sollte lieber die Finger von National, Alamo, Enterprise lassen.

Aus meiner Sicht übelster Betrug.

Wir hatten das Auto für 11:00 reserviert, jedoch wurde uns bei der Abholung mitgeteilt, dass kein Auto zur Verfügung steht. Wir könnten die Reservierung stornieren oder warten bis eines zurückgegeben wird und sie würden uns anrufen. Wir waren somit für 4 Stunden (!!!) auf Bereitschaft und hatten unser Auto schließlich um 15:30. Mit unserem ganzen Gepäck konnten wir jedoch die Stunden nicht gut nutzen und mussten einen geplanten Ausflug absagen, sehr ärgerlich!!

If I could give zero stars, trust me, I would this car company is probably one of the worst companies in America comes to service. They have no etiquette when it comes to business and taking care of customers they lie and try to blame customers for their deficiency, I rented the car to show up at the place just for the car was not to be available and the associate. Try to blame me because I was late even though I was at the location before closed, I called customer service to come to find out that she had lied I had up to 24 hours to pick up my car she was supposed to find a car but it was a sat and she wanted to leave at her scheduled time of 12 pm and didn't bother helping me. I then then proceeded to call customer service And get an explanation why I did not have a car come to find out they did not have cars at that location for the entire day and the associate lied to me at the station they escalated my case to supposedly a regional manager to help me out and I never received a single call from any manager or any person Place companies like this eventually go out of business because they forget the customers are really what they fix their competency in terms of dealing with the public. I’ve only had one other customer service interaction that was worse than this, and that was with American Airlines where they lie to their customers to cover their ass like national car,,, rental buyer beware looking through your history. It looks like they do not give a shit about their customers.

Arnaque ,véhicule loué à Édimbourg pour 5 jours. Aucun souci pendant le séjour ni restitution (clés déposée dans une boîte aux lettres). Et , 15 jours après notre retour, on nous réclame 500£ pour une 1/2 coque de clé manquante. Clé qui nous a été remise en main propre dans cet état, 1/2 coque manquante et scotchée, mais que nous n’avions pas malheureusement pas signalé. Cela ne gênait pas le fonctionnement du véhicule et le loueur ne pouvait pas l’ignorer car la clé avait était “temporairement” réparée par ses soins avant nous l’être confiée. Désormais, ils nous signalent que le véhicule a été immobilisé pendant 5 jours à cause de cette 1/2 coque manquante et appliquent des frais de dossier et de réparation exorbitants.
C’est notre bonne foi contre celle du loueur. Nous sommes loin, difficile de s’expliquer et la restitution s’est faite dans une boîte aux lettres.
Nous sommes piégés par un système qui défend le loueur mais pas le locataire, avec des mises en demeure inadmissible pour une 1/2 coque de clé en plastique comme si nous étions des délinquants.
Aucune possibilité de discuter sauf peut être maintenant en portant plainte pour abus avec notre assistance juridique.
Donc il est indispensable de noter tout défaut même minime lors de la réception d’un véhicule. Les assurances des CB ne prennent pas en charge les dommages aux clés. Donc aucun recours possible. Encore un exemple des arnaques rencontrées avec des agences de location de véhicules.

The branch employees themselves, outstanding. National's Roadside assistance is awful. The big slogan is your safety is our priority yet they made me put a donut on the rental jacking up my back and having me drive through East Saint Louis on Hwy 70 going 40 mph with the hazard lights on. No one in E St Louis cares if you have an issue. Better get out of the way. Probably the most harrowing experience of my life. One of the 5 people I spoke to in Roadside even hung up on me because I told him I was not pulling over on that hwy and calling the police.

We had a good overall experience with National Car-rentals. The booking process was smooth and the pickup was quick and efficient. During our trip, the car had a few minor mechanical issues, which was a bit inconvenient, but nothing that seriously affected our plans.

What really stood out, however, was the service we received upon returning the vehicle. The staff member Mrs Sierrah D.Davisson, was incredibly professional and understanding. She listened to our concerns, apologized for the inconvenience, and handled the situation with great care and efficiency. Her friendly and helpful attitude really made a difference and left us with a positive impression despite the small issues with the car.

Thank you again, especially to Mrs Sierrah D.Davisson, for the excellent customer service!

Ho riflettuto molto su quanto accaduto ed a distanza di un anno credo sia corretto condividere la mia esperienza, drammatica e traumatica con National.
Abbiamo noleggiato una Scoda Fabia con la società National in Albania a giugno 2024, a seguito di un incidente avvenuto in tarda serata, in mezzo al nulla delle montagne Albanesi, sulla strada principale non illuminata, la Signora dell'assistenza ci ha ripetutamente accusato verbalmente e per scritto su whatsapp di aver finto l'incidente.
Dopo ore è arrivato il carroattrezzi, e la Signora aveva dato disposizioni all'autista di lasciarci lì ed andarsene. Chiamata da noi ha ribadito che dovevamo chiamare un taxi, senza fornirci numeri da chiamare e sapendo che eravamo con i cellulari scarichi, senza acqua, in mezzo al nulla in Albania! Ma un turista straniero che numero di taxi potrà mai chiamare in queste condizioni??!!??
Abbiamo poi noleggiato un altra auto (Panda) per l'ultimo giorno, perché era già pagato, versando nuovamente la cauzione, nonostante l'auto sia stata riconsegnata con il pieno e senza un graffio ed avevamo già saldato tutte le franchigie e spese dell'incidente, la cauzione NON è mai stata resa!
È stato un incubo ed ancora adesso non ho superato lo shock e lo spavento di essere abbandonata in mezzo al nulla, accusata ingiustamente da una persona che doveva assisterci!!!
MAI PIÙ CON NATIONAL

Booked a 9 seater from exeter airport back in April to arrive to collect it yesterday to then be told they don't have one and they are to hard to get.. no correspondence nothing, the person who had been communicating named Tyler the assistant manager had only just confirmed the car on 28th May but of course he was nowhere to be seen yesterday! Tried to give us a 7 seater - we had 6 people travelling with 6 cases so it wasn't going to work, the girl we delt with couldn't care less didnt even want to try and help us find a similar car, couldn't give us a refund there and then leaving us all stranded.. worst experience ever do not book through them! They are also still advertising the car but apparently have never had them as they are to hard to get.

We thought it was quite value for our money, until we saw the contract we had signed - without then telling us we had paid 250€ for car insurance we said we didn't want or need! They took the money for the insurance at the same time as the money for the deposit. Im furious, and will NEVER use this company again!!!
There was much back and forth with the contract and the signing - and when we eventually got to sign they did not inform us about additional payments.

Segovia Branch.
We booked an automatic scenic, and got a bumped, dented and in really bad conditions opel one. The explanation? They don’t have an automatic car, they don’t have a scenic, that’s what they can offer. How can a company act like this? This is such a disrespect with their customer! Avoid them at all costs!

Avoid at all cost, this company will rip you off!!!
I hired for a car for one day, electric seat didn’t work, not problem I thought, I reported it on return, they apologized and reduced my charger, then later charged my card £ 432 !!

"Without Prejudice"
Booked a National Van Rental in Victoria through RentCars and was specifically looking for "Unlimited Kilometers" but when I went to pick up the Panel Van, National Service Agent named Stephanie (Who was polite throughout the interaction calling me "MAM" every second word but she was in no way interested in doing the right thing - She was only concerned that National got all the money that they could out of me) Stephanie informed me that I would be paying $.35/km!!!!!
As Stephanie was spending so much time surfing the web to Fact Check my claim that RentCars said that the rental I booked was for unlimited Km's (I always double check this when I book a rental and if it states that I will need to pay for the kilometrers, I ignore that vehicle and keep looking for "Unlitited Km's" ONLY!) Another asian National Agent poked his nose into the situation and between all the joking around and flirting with each other between these two professionals (???), managed to waste about an extra hour of my time - Which really FRIED me because it made me miss the Mill Bay Ferry!!!!
Even though the RentCars site that they checked on the internet did not state that there were any charges for Km, they did discover that the Rental Agreement that National has with RentCars states that the kilometers would be subject to National Rent a Car Policies.
National Rental agents should have given me the benifit of the doubt and shouldn't have charged me for the kilometers because the contract between National Car Rental and the booking site, RentCars, was not correct for their policy and National should have done me right and they should have made the effort to go to RentCars to clarify the situation for future customers - BUT the National Agents did not make any effort to rectify the wrong that was punitive to me and will be an issue moving forward for the next customer.
When I returned the vehicle 2 hours later than my pick up time, National Agent tried to charge me for a full day and then acted so magnanimous, like he was doing me a big favour that he was ONLY charging me the 2hr rate which is National Rent a Cars policy. I don't know if he made a mistake or thought that I was a fool and was trying to scam me?!?! Can't figure out if the Agents were crooks, stupid or just plain lazy as their work ethic and sense of fairness was pitiful.
When I went onto TrustPilots site to submit my review about my bad experience, found that National Rental Cars is the worst reviewed rental company that exists and realize that I probably should have checked TrustPilot site to see the terrible reviews that National has and chose a different agency - My Bad!

AVOID AT ALL COSTS!!! This firm is clearly scamming its customers as much as possible. I have just been charged £1,300 for a new windscreen replacement for a very minor chip in the windscreen. A few things to note about that:

- I only drove the car to a resort and back; never heard a thing in terms of impact so I am really not sure it was me.

- The chip is small and right down near the scuttle panel, so no where near the sightline of the driver. So even if it is real, why not just do a chip repair, why replace the entire windscreen?!

- The photo they sent of the 'chip' looks like no windscreen chip I have ever seen in my life. It is just a white spot......oddly the same colour white as the pen they have ringed the 'damage' with for the benefit of the photo. What a coincidence.

- Even if it is true and the chip does exist and I was driving when it happened, how is a minor chip on the windscreen, not considered 'wear and tear' as per their t&c's?

Do yourself a favour, shop else where and put these scammers out of business.

A SCAM. BE AWARE!!! $307 FROM ONLINE RESERVATION. From the office airport drive you out the another place. While there they tell you that you credit card. No matter wich Bank. Gold Amex, Citi Travel . They wont use issurance with it they need to cover you then the grand total when to $750. . When next door Budget. Twice the car size and $490 all included with insurance up 90% then $300 deposit refundable if no issue. Rental for 14days. Stay away from National Cancun. SCAMMERS

Très mauvais acceuil
À déconseiller
J ai eu un PV… frais dû au pv 35 euros plus pv
C est honteux
FUYER ce Loueur

Hired a car for 2 weeks. It developed a slow puncture on a country road in the dark in the middle of nowhere. I call breakdown service and the response time is 4-5 hours. I fix it myself using the kit in the back of the car. When I had the car back they immediately charge me 200 pounds for "damage", send me a threatening letter asking me to make an insurance claim through my credit card and then call me 21 times because I didn't response quickly enough. This kind of customer service tells you everything you need to know about why I'll be using a different car hire company next time