National Holidays Avaliações 

13.248
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Val our driver was a safe proficient driver who went above and beyond to help. Ann our tour manager was excellent too full of knowledge, helpful, patient also going above and beyond. Great value holi... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Driver Ken was a breath of fresh air, funny but at same time mindful of his passengers and safety of everyone on the coach. Very good time keeper and kept passengers fully updated on information thr... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

told going to Stratford upon Avon,was expecting to see some sights but was dropped off in the town. As there was a food festival on you could not move about so sat on a bench for 2 hrs + watching the... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

It was a very good holiday. The hotel was well-situated, comfortable, and clean. The staff were friendly courteous and helpful and the food was of good quality and quantity. Would be happy to stay the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo

Sobre National Holidays

Escrito pela empresa

The Home of Brilliant Value Coach Breaks

Here at National Holidays, we live and breathe excellent getaways. We’ve got a wide range of affordable coach packages to suit every budget, and if you’re looking for an unforgettable break or holiday in the UK, Ireland or Europe, then we’ve got just the ticket.

With over 25 years of experience in the coaching industry, we know a few things about what makes a perfect short break away. And travelling with the UK’s leading specialist in coach holidays has its perks, because we’ve got a well-stocked catalogue of thousands of adventures for you to choose from!

From Shows & Events and Family Fun to our ever-popular Mystery Tours, we literally have 1000’s of holidays and short breaks for you to choose from in the UK and further afield.

Our collections are jam-packed with excursions and bursting with variety, but with one very important thing in common; they promise excellent value for money.

Not only that, we guarantee simple and hassle-free travel, with everything from return coach travel, transfers, accommodation and entry tickets included in your package.

Visit our website to find out more and book >>> www.nationalholidays.com.

Escrito pela empresa


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,1

Todas as avaliações

(13.248)

938 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The lady on the telephone was helpful…

The lady on the telephone was helpful and very polite. I prefer to speak to a person rather than doing it on line.

17 de setembro de 2026
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Resposta da National Holidays

We're happy to hear that our telephone support was helpful and polite. We appreciate you sharing your positive experience with us.

Avaliado com 1 de um total de 5 estrelas

Edinburgh tattoo

Hotel was 80miles from Edinburgh in a remote location. Food was awful. No cleaner for room service towels etc.

7 de setembro de 2026
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Resposta da National Holidays

We are truly sorry to hear about your disappointing experience with our hotel's location, food, and room service. We are addressing these concerns internally to improve our guest experience.

Avaliado com 5 de um total de 5 estrelas

Brilliant trip from start to finish

Brilliant trip from start to finish, comfortable coach, lovely hotel, great driver Chris

17 de setembro de 2026
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Resposta da National Holidays

We're so pleased to hear you had such a brilliant trip! It's wonderful to know you enjoyed the comfortable coach, lovely hotel, and had a great experience with our driver. Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Easy booking on phone

Easy plesent experience thank you 😊

17 de setembro de 2026
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Resposta da National Holidays

We're so glad you had a pleasant experience. Thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

Great4 days

Great4 days. Food and hotel good. Would recommend

17 de setembro de 2026
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Resposta da National Holidays

We are so happy you enjoyed your four-day stay with us! We appreciate your kind words about our food and hotel.

Avaliado com 5 de um total de 5 estrelas

Very good value for money

Very good value for money, went to the ABBA Arena/ ABBA Voyage show in London, and free time in London, Coach driver was excellent, really knowledgeable and friendly, Hotel was great, Comfortable Coach, very clean.
The booking process is easy, the communication was very good, overall a fantastic experience.

9 de agosto de 2026
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Resposta da National Holidays

We're so happy to hear you had such a fantastic experience on your trip to the ABBA Voyage show and London! It's wonderful to know our coach driver's knowledge and friendliness, along with the comfortable and clean coach, contributed to your enjoyment. We're also glad the hotel met your expectations and that our booking process and communication were excellent. Thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

Country Music at Hayling Island

The person I booked my National Coach package with was really informative and guided me throughly through the booking and upgrades relating to the holiday package.
My booking relates to the 5 day Country Music at Warners Lakeside, Hayling Island. Hampshire.

14 de setembro de 2026
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Resposta da National Holidays

We're so happy to hear that our team provided such informative and thorough guidance for your National Coach package to Warners Lakeside. We appreciate you sharing your positive experience!

Avaliado com 5 de um total de 5 estrelas

Mystery weekend

It was the mystery weekend. We visited Stratford, Coventry and Warwick. Fantastic value for money. The driver, Jack was brilliant, kept us guessing where we were going right up to the end. Would certainly do this sort of trip again.

5 de setembro de 2026
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Resposta da National Holidays

We're delighted to hear you had such a fantastic time on your mystery weekend, enjoying the visits to Stratford, Coventry, and Warwick! It's wonderful to know you found it to be great value for money and that our driver made the experience so enjoyable.

Avaliado com 5 de um total de 5 estrelas

Had a lovely time in Southport

Had a lovely time in Southport. Coach driver very good. Hotel was lovely

16 de setembro de 2026
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Resposta da National Holidays

We're so pleased to hear you had such a lovely time in Southport! It sounds like the coach driver and hotel both contributed to a wonderful experience. Thank you for sharing your positive feedback.

Avaliado com 4 de um total de 5 estrelas

Would have been a 5 star but the coach…

Would have been a 5 star but the coach seats were not very comfortable. Everything else was good and our driver, Wayne, was very good and helpful.

15 de setembro de 2026
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Resposta da National Holidays

We're glad to hear you had a good experience overall and that our driver was helpful. We appreciate your feedback regarding the comfort of our coach seats; we are always looking for ways to improve.

Avaliado com 5 de um total de 5 estrelas

Comfortable coach

Comfortable coach, accessible toilet. Enough rest breaks. Nice hotel. Good choice for breakfast. Plenty of time in London. Fantastic show. Would highly recommend. Will use again.

27 de agosto de 2026
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Resposta da National Holidays

We're so glad you enjoyed your trip, especially the comfortable coach, hotel, and the fantastic show! We appreciate your kind words and look forward to welcoming you back.

Avaliado com 4 de um total de 5 estrelas

Overall, a nice trip

Overall, a nice trip. North Wales is beautiful, coach and driver excellent. Enjoyed the excursions, though it's worth planning ahead to take full advantage of the free time available. Hotel was rather dated and shabby. Food perfectly suitable for the tastes of their elderly clientele.

1 de setembro de 2026
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Resposta da National Holidays

Thank you for your feedback. We are delighted to hear you enjoyed the beautiful scenery and found the coach and driver excellent. We appreciate your comments regarding the hotel and food, and we will certainly take them into consideration.

Avaliado com 5 de um total de 5 estrelas

The lady listened to my needs and…

The lady listened to my needs and requirements she was very efficient and knowledgeable

14 de setembro de 2026
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Resposta da National Holidays

We're so pleased to hear that our team member was efficient and knowledgeable, and listened to your needs. Thank you for your positive feedback!

Avaliado com 2 de um total de 5 estrelas

Poor except hotel

Poor except hotel

Don’t go on Ayrshire Gretna trip waste money

Got feeder coach there wasn’t told about this which means we did tour East Midlands on way no loo for 3.5 hours !

Arrived at destination one hour before meal evening left 6am

Admanton hotel lovely staff great food was 2/: star but plentiful partly nutritious

Day 1 dropped Ayr half day 2 hours Troon same there is NOTHING to see in September all closed up one cafe just opened did roaring trade as most of us had zero to do ! Walked along sea

Day 2 we declined Glasgow all due to exhaustion of long travel day before coach kept leaving 1030 in morning so half day went before got there half day lost

Day 3 luss balloch Loch Lomond shores
Luss rained but we got whole 1 hour !!!! We couldn’t do boat trip !!! Disappointing! Why advertise if don’t want us to go round it ? Loo queue took 30 mins !

Then balloch well .. .close dropped close if disabled don’t go have walk to balloch through a gate the directions were it’s over there ! My other half dyslexic so can’t use maps I was very disappointed his first experience of Scotland was SHOPS I didn’t know where we needed to go this was same throughout trip some got urinary others did not !

Loch Lomond shores Shops closing down and cafe was fortune ! Bored for half hour we could’ve had trips to distillery or castles or anything! Seriously now they aren’t national coaches they are just go connected it’s poor quality prefer our local provider

Driver .. got lost on way down we spent a lot time listening over mic to direction can’t here on back of bus I had ask clarity a few times and still wasn’t clear ! We found out feeder changes on coach but by bit made it very confusing !

Was not allowed to use loo on coach Driver said no where to empty it I’m like well then organise it !! Diabetics don’t want to wait 3 hours !! A basic need of your on coach from 6am to 430/5 pm ! Feeder coach no loo !

Feeder coach no loo we had designed stops but on last return told he had to go quick out of hours poor organisation so someone complained and we got to go !

So we won’t do it again last visit with them was 75 per cent good it defo gone down hill Poor communication looking

7 de setembro de 2026
Avaliação não solicitada
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Resposta da National Holidays

We are truly sorry to hear that your recent Ayrshire Gretna trip did not meet your expectations and caused such significant disappointment. We appreciate you taking the time to provide such detailed feedback regarding the feeder coach arrangements, the lack of onboard facilities, the itinerary, and the overall experience.

We understand your frustration with the unexpected feeder coach, the absence of a restroom for extended periods, and the impact this had on your comfort and the start of your journey. We also acknowledge your concerns about the limited activities and closed establishments in Ayr and Troon, especially in September, and the feeling of wasted time.

Your comments about the Luss and Balloch visits, including the short duration, the difficulty with accessibility for your partner, and the perceived lack of engaging options at Loch Lomond Shores, are very important to us. We also recognize the issues you raised regarding the driver getting lost and the confusion surrounding the feeder changes.

We are particularly concerned about the inability to use the onboard toilet and the implications this had for passengers with medical conditions. We are reviewing all aspects of your feedback, including the communication of itinerary details, the provision of essential facilities, and the training of our drivers. We are committed to improving our services and ensuring a more comfortable and enjoyable experience for all our guests. Your insights are invaluable as we work to address these areas.

Avaliado com 3 de um total de 5 estrelas

Mixed review

Driver, hotel and staff all good. Friendly and helpful. Lovely hotel, decent food and nice clean rooms. Sorry to say hotel too far away from Edinburgh the main reason for our trip. I have to say under normal circumstances the distance wouldn't have been a problem, but it interfered with the driver's timetable allowing him to legally drive. Also as we were booked for the 9.30pm Military Tattoo, we didn't arrive back at the hotel until 1.30am. This mean't we had to both miss time in Edinburgh the day before and also set off late for our return journey. Definitely not well organised. All were complaining.

6 de setembro de 2026
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Resposta da National Holidays

We appreciate you sharing your feedback regarding your recent stay. We are pleased to hear that you found our driver, hotel, staff, food, and rooms to your satisfaction. We understand your concerns about the hotel's distance from Edinburgh and how this impacted your itinerary, especially with the late finish of the Military Tattoo. We recognize that the travel time affected your plans and the driver's schedule, leading to a less organized experience than we would want for our guests. We are reviewing our tour logistics to ensure a more seamless and enjoyable experience for future guests attending events like the Tattoo.

Avaliado com 5 de um total de 5 estrelas

The booking was quick and…

The booking was quick and straightforward looking forward to travelling with them

9 de setembro de 2026
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Resposta da National Holidays

We are delighted to hear that your booking experience was quick and straightforward! We look forward to welcoming you aboard for your travels.

Avaliado com 5 de um total de 5 estrelas

Easy procedure

Easy procedure, pleasant operator,helpful and easy to speak to.

12 de setembro de 2026
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Resposta da National Holidays

We're so happy to hear that you found the process straightforward and our team member helpful. Thank you for your kind words!

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