Booking process was very simple and changes could be easily made. Contact was good and well-maintained in the lead up to the appointment. Service was very quick and straight forward. Report sen... Ver mais
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Localização
Trocar localização153 Dargan Crescent, Belfast, BT3 9JP Belfast, Northern Ireland, GB
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Veja o que dizem as avaliações
National windscreens contacted me within 10 minutes of reporting my damaged screen . They ran through the process of having my screen replaced and gave me a date that worked for me. Had screen replace... Ver mais
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Had a chip in windscreen, first repair cracked t windscreen so had to pay extra for replacement on excess. Maybe busy but appts were approx a week ahead, 2nd guy very grumpy tho I suppose I was only p... Ver mais
A empresa respondeu
Speedy response to my intial phonecall. Ease of fixing the callout appointment to my place of work. Daniel, the mobile windscreen operative, was very knowledgeable and personable, representing his co... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Belfast
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
153 Dargan Crescent, Belfast, BT3 9JP, Belfast, Northern Ireland, Reino Unido
- 028-7100-1054
4,6
Excelente
427 avaliações
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Great experience with the guy who…
Great experience with the guy who installed it. Thorough and quick
4 de junho de 2026
Resposta da National Windscreens - Belfast
We're so pleased your installation experience was great, thorough, and quick. Thank you!
From the initial phone call until…
From the initial phone call until installation I was kept informed every step of the way
9 de junho de 2026
Resposta da National Windscreens - Belfast
We're so pleased you were kept informed every step of the way, from your initial call to installation. Thank you for your feedback!
What's the crack 😲
Good communication, friendly knowledgeable staff. Fast work and good customer service.
2 de junho de 2026
Resposta da National Windscreens - Belfast
We're so pleased you experienced good communication, friendly staff, and fast work. Thank you for your kind feedback!
Resposta da National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
All very efficiently and fitter was…
All very efficiently and fitter was very helpful
28 de maio de 2026
Resposta da National Windscreens - Belfast
We appreciate your kind words. We're glad you were pleased with our efficient service.
Friendly efficient and punctual
Very friendly punctual and informed me of work to be done
21 de maio de 2026
Resposta da National Windscreens - Belfast
We are so pleased our team was friendly and punctual. We appreciate your feedback!
SHAMBLES
Recieved car back window dirty inside and out.
plastic surround at back of rear view mirror has 2 broken tabs will not fit properly
windscreen ticket holder missing
8 de maio de 2026
Resposta da National Windscreens - Belfast
We're sorry to hear about the issues with your car. We appreciate you bringing these concerns to our attention and will address them.
Unexpected small touch greatly apreciated!…
Just had my windscreen replaced on my van and looks like a first class job.
I wasnt present for the fitting but the fitter called ahead of arrival and everything went according to plan.
What has motivated me to leave this review was a small touch i wasnt expecting. I had prised off the dash cam ahead of the appointment which is hardwired into the van and stuck on like a rear view mirror. Id left it dangling until the job was done then was going to try figure out a method of re-sticking itvto the new windscreen. I was delighted to find that the technician had stuck a new pad to my dashcam for me, so i just have to peel the paper off and restick! What a guy! So apreciative of this small touch! Thankyou!
8 de maio de 2026
Avaliação não solicitada
Resposta da National Windscreens - Belfast
We're happy to hear that you're pleased with the windscreen replacement on your van. It's great to know the technician's thoughtful touch with your dashcam was appreciated. Thank you for sharing your positive experience!
Fast and efficient service windscreen…
Fast and efficient service windscreen replaced like for like in two and a half hours.
28 de abril de 2026
Resposta da National Windscreens - Belfast
We're delighted the windscreen replacement was completed quickly and efficiently. Thank you for your positive feedback; we appreciate your time!
Resposta da National Windscreens - Belfast
Thank you for your positive feedback!
Resposta da National Windscreens - Belfast
We appreciate you sharing that our service was efficient and good! We are so happy you were pleased with us.
Professional service
22 de abril de 2026
Resposta da National Windscreens - Belfast
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good customer service and no waiting…
Good customer service and no waiting time staff attended me as soon as l get in the garage
5 de dezembro de 2025
Resposta da National Windscreens - Belfast
We're happy to hear that you received good customer service and prompt attention upon arrival. Thank you for sharing your positive experience with us!
Resposta da National Windscreens - Belfast
We are happy to hear that the instructions were clear and the process was efficient. Thank you for your positive feedback!
Resposta da National Windscreens - Belfast
We appreciate you letting us know that our staff was helpful. We are so happy you were pleased with our team's service.
Great Service
easy to organise the appointment and good turnaround time - no issues at all - great service
30 de março de 2026
Resposta da National Windscreens - Belfast
We appreciate your positive feedback! We're so happy to learn that it was easy to organize the appointment with a good turnaround time and great service.
Resposta da National Windscreens - Belfast
We appreciate you sharing that our staff was helpful and pleasant! We are so happy you were pleased with our team.
Prompt effective and courteous service
Daniel was very knowledgable and helpful explaining everything well and every step of the process he was doing and why. Thank you
31 de março de 2026
Resposta da National Windscreens - Belfast
We're happy to hear that the explanation of each step was helpful! We appreciate you taking the time to share your positive experience with us.
Resposta da National Windscreens - Belfast
We appreciate you sharing that our staff was friendly and professional! We are so happy you were pleased with our service.
Resposta da National Windscreens - Belfast
We appreciate you sharing your feedback! We are so glad to hear you received very good communication and customer-focused service. Thank you!
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