Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... Ver mais
A empresa respondeu
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... Ver mais
A empresa respondeu
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Burnley
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, Reino Unido
- 01282-270-166
4,8
Excelente
383 avaliações
Pede aos clientes que avaliem
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Really good service
Really good service. Windscreen sorted quickly and did a great job
2 de março de 2026
Resposta da National Windscreens - Burnley
We appreciate your positive feedback! We're so happy to learn that you experienced really good service and a great job completed quickly.
John and his team were polite and…
John and his team were polite and professional. Excellent service
28 de fevereiro de 2026
Resposta da National Windscreens - Burnley
We appreciate you letting us know that the team was polite and professional! We are so happy you received excellent service from us.
Friendly efficient staff
Friendly efficient staff, the guy was very helpful telling me places I could go for lunch as I’d a possible 4 hour wait. They did it quicker that that in the end, and my new screen is great
24 de fevereiro de 2026
Resposta da National Windscreens - Burnley
We're glad you enjoyed your experience with our efficient staff! We appreciate that the information shared was helpful and that you are happy with your new screen. Thank you for your positive feedback.
Resposta da National Windscreens - Burnley
We're glad you found our service prompt and efficient. Thank you for your positive feedback; we appreciate it greatly.
Resposta da National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Tesla Model 3 windscreen replacement
I had my model 3 windscreen replaced at the Burnley branch, brilliant job done quickly fitted really well no damage or issues.it actually seems quieter in the car than the oem screen.
17 de fevereiro de 2026
Resposta da National Windscreens - Burnley
We're happy to hear that the windscreen replacement on your Model 3 at the Burnley branch was completed quickly and effectively. It's great to know you're experiencing improved noise reduction. Thank you for your positive feedback!
Very good service and communication.
10 de fevereiro de 2026
Resposta da National Windscreens - Burnley
We appreciate you sharing that our service and communication were very good! We are so happy you were pleased with us.
Great service,very quickA+++++++++
10 de fevereiro de 2026
Resposta da National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our great and very quick service.
Windscreen fitted in an hour 👍
2 de dezembro de 2025
Resposta da National Windscreens - Burnley
We're happy to hear that your windscreen was fitted quickly. Thank you for your positive feedback; we appreciate it greatly.
Quick efficient great service thanks
10 de fevereiro de 2026
Resposta da National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and great service.
The first fit of my windscreen was a
The first fit of my windscreen was a
bad fit I rang about it and it was replaced within a couple of days
Can't fault your service in any way
30 de janeiro de 2026
Resposta da National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Residue
Good fitment, good quality screen, didn’t take long at all. However found glue residue all over pillars and front end/wings of my car, pain to remove, should be more careful?
21 de janeiro de 2026
Resposta da National Windscreens - Burnley
We appreciate your feedback. We're glad the screen fits well and the service was fast. We're sorry about the glue residue and will remind our team to be more careful.
Very good advice given prior to job
Very good advice given prior to job, good communication before and after job.
21 de janeiro de 2026
Resposta da National Windscreens - Burnley
We're happy to hear that you received helpful advice and that we communicated effectively! Thank you for your positive feedback; we appreciate it.
Resposta da National Windscreens - Burnley
We're happy to hear that we promptly notified you when your car was ready! Thank you for your positive feedback; we appreciate it.
Resposta da National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Burnley
We appreciate your positive feedback! We are so happy you were very pleased with our friendly, efficient, and local service.
Burnley National Windscreens good job
Work was quick, rung me on my phone giving me relecent up dates, and so good service all round
24 de dezembro de 2025
Resposta da National Windscreens - Burnley
We're happy to hear that the work was completed quickly and that you were kept informed with relevant updates. Thank you for your positive feedback about our service!
Very good he phone before he came the…
Very good he phone before he came the work was excellent
24 de dezembro de 2025
Resposta da National Windscreens - Burnley
We're glad you were pleased with the communication and quality of the work. Thank you for sharing your positive experience!
John was fantastic 👌🏼
John was fantastic 👌🏼
He helped me get my car’s windscreen replaced in good time; by Friday afternoon; allowed me to get back home.
Thank you John 🙏🏼
12 de dezembro de 2025
Resposta da National Windscreens - Burnley
We're happy to hear that the windscreen replacement was completed promptly, allowing you to travel back home by Friday afternoon. We appreciate your positive feedback and are grateful for your acknowledgement.
Fast and efficient
4 de dezembro de 2025
Resposta da National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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