My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Ver mais
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Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Ver mais
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Incredible work; booked a full windscreen repair. The technician double checked if it was required before starting the job. Windscreen removed and replaced within 30 mins and carried out from my drive... Ver mais
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Excellent guys even though at first there was a few weeks wait but a phone call to the Cardiff branch got me an appointment in two days as I offered to take any appointment if cancellation came in b... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Cardiff
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Reino Unido
- 029-2199-0216
4,6
Excelente
713 avaliações
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A professional job carried out by…
A professional job carried out by competent engineers. Everything happened as they said it would
17 de fevereiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that competent engineers completed a professional job and that everything happened as expected.
Excellent service
Arrived in alloted time frame with ETA confirmation. Friendly engineers .
17 de fevereiro de 2026
Resposta da National Windscreens - Cardiff
We're happy to hear that our engineers were friendly and arrived on time. We appreciate you taking the time to leave us this great feedback.
Excellent customer service
Excellent customer service, excellent communication. Highly recommend this company to replace and callobrate windscreens
16 de fevereiro de 2026
Resposta da National Windscreens - Cardiff
We're happy to hear that you had a positive experience with our customer service and communication. Thank you for recommending our windscreen replacement and calibration services!
Resposta da National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our friendly, quick, and efficient service.
5 Star Service *****
The booking process was straightforward and communication throughout the process was great. The appointment was arranged around my work commitments and I did not have long to wait. The fitter contacted me early on the day and clearly explained the process, including where I was on his list and his anticipated time of arrival. Cannot compliment him enough on the service he provided and a job well done. Highly recommend to all.
10 de fevereiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate you sharing your experience. We're happy to hear that the booking process was straightforward and the communication was great. It's also great to know the appointment was arranged around your work commitments and that you were pleased with the service provided. Thank you for your recommendation.
Great service
Great service. Very quick repair, friendly and professional staff.
3 de fevereiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy you received great service with a quick repair from our friendly and professional staff.
Resposta da National Windscreens - Cardiff
We appreciate you sharing that you received great service and a polite operative! We are so happy you were pleased with us.
Windscreen replacement
The team were lovely and the process was quick and painless!
23 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to hear that the team was lovely and the process was quick and painless for you.
Very pleased with the job
Very pleased with the job, the technicians were very professional and helpful.
Well pleased thank you.
20 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that the technicians' professionalism and helpfulness resulted in a job well done.
Resposta da National Windscreens - Cardiff
We appreciate the positive feedback! We're so happy to hear you found our staff very efficient, quick, and friendly.
Have to say having been a long time…
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired!
Simply because Autogkass comes to your home …that I understand is a biggy to complete with, but where your Cardiff depot is situated it’s a taxi journey 🤷🏼♂️at best which cost me £26 round trip 🫣
So I’m sorry it’s only because my insurance company deals with you 🤷🏼♂️
12 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate your feedback. We're sorry to hear that the location of our Cardiff depot resulted in additional travel expenses for you. We value your business and will consider your comments as we review our services.
Reasonably comfortable waiting room
Reasonably comfortable waiting room. Tea, coffee and wi fi provided. Replacement was done quickly with no fuss.
16 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We're happy to hear that you found our waiting room comfortable and appreciated the amenities. We're also glad the replacement process was quick and easy for you. Thank you for your positive feedback!
Really easy and great experience
Really easy and great experience. Technician very polite and kept updated to their arrival Nd work completed swiftly and to high standard. Highly recommend.
9 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you had a great experience and that the technician was polite and efficient. Thank you for your recommendation!
Resposta da National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our quick, easy, and very good service. Thank you!
No problems went in windscreen sorted
7 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We're happy to hear that your windscreen issue was resolved quickly! Thank you for your positive feedback; we appreciate it.
Excellent
Clean, clear, concise, excellent job, excellent comunication by the Windscreen fitters I used.
8 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our service clean, clear, and concise, with excellent communication and an excellent job.
Very polite staff
Very polite staff, had a nice little room to wait in, with a little kitchen with tea/ coffee available. They did an outstanding job on my windscreen, have no complaints!
6 de janeiro de 2026
Resposta da National Windscreens - Cardiff
We appreciate you sharing your positive experience. We're happy to hear you found our staff polite and that you were comfortable in our waiting area. It's great to know you were pleased with our work!
Resposta da National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quickly replaced drivers side window
Quickly replaced drivers side window, very efficient.
18 de dezembro de 2025
Resposta da National Windscreens - Cardiff
We're glad you were satisfied with our efficient service replacing your driver's side window. Thank you for your positive feedback!
Got to appointment early and they…
Got to appointment early and they started straight away and I was on my way with my windscreen replaced in just 2 hours. The waiting room was comfortable with drinks available.
Excellent service.
24 de dezembro de 2025
Resposta da National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy your appointment started promptly and your windscreen was replaced quickly. It's great to hear you found the waiting room comfortable. Thank you!
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