Nice and easy to book and drop off, really friendly team

Very friendly and efficient staff at the Colchester branch.

Quick and easy, friendly staff. They even cleaned my car a bit! Thanks for the great service.

This was the third attempt at replacing the windscreen, however the first time was to repair (not possible), second time it rained, third time all went to plan. On time and issue resolved.

We booked in for a rear windscreen replacement a week before and took the day off work. We booked an afternoon slot. 2 hours in to the afternoon slot I got a phone call saying they wouldn’t be coming to do the replacement as it was a 2 person job but the second person won’t make it back from their other jobs. No apology, no attempt to understand the disruption and disappointment. I asked if we could be booked on for a home repair the following day as they were cancelling on us I was told that can’t happen and the next appointment was in 12 days time. When I explained that wasn’t acceptable especially as you were cancelling on us I got told we could drive it to Colchester to be replaced that afternoon or we would have to wait. This was not a repair with a chip but a whole replacement as the entire rear windscreen was shattered and there was no glass at all in place. Our first experience with your company and I’m not sure I wish for another experience. Your team need to work on their job planning and customer communication skills.

Great service, friendly people and had my car back in the time they said.

Bit of a poor start when the location manager told his guys he was sick, so opening the workshop was delayed. Other than that experience was great. Your glass technician did a great job and kept me updated on progress.

Appointment booking and the repair of the chip were all tackled very efficiently and professionally.
Highly recommend

The job was done satisfactorily and in accordance to the time frame given.

Great communication

Very professional arrived the time said they would, and done a very good job thank you

The car windscreen is fixed well and in quick time.

Fab professional service. Excellent communication. Would 100% recomend the Colchester Branch! Xx

Easy to use online process but supported by real person if a specific issue, such as checking that booking has been made at local depot , arises.

Very helpful, friendly and efficient guys!

Very efficient friendly service

Initially they had problems programming the new windscreen to my car management system. However, he persevered, and came up triumphant.

Being greeted on arrival feeling I’m a valued customer. Picking my car up a few hours later never guessing I’d had my windscreen replaced. Priceless.

How are you still in business customer service is absolutely shocking. Even the complaints procedure was a brush off. The fitting and the staff at the depot on the day of the appointment were great , friendly and professional . My grievance is the communication or lack of. I was twice promised a phone call which did not happen. No missed calls only receiving a text asking me to call. When I called the number left on the text I got the National call centre and just went round the whole process again. Waiting nearly two weeks to have a new screen to be fitted is not acceptable when it has a large split across it.so ended up taking it off the road. If I had not paid up prior to fitting I would have gone elsewhere locally.