The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
A empresa respondeu
Localização
Trocar localização11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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Veja o que dizem as avaliações
A couple of minutes after my conversation with the insurer I've been transferred to the National wind screen team . They were very supportive, friendly , with professional manners and pleased to help... Ver mais
A empresa respondeu
Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... Ver mais
A empresa respondeu
After travelling 22 miles on arrival to have screen replaced i was told they had not got the right part, however technician did have a look and thought it could be repaired which he duly did. Was to... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Crawley
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, Reino Unido
- 01293-910-075
4,4
Excelente
550 avaliações
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Took my car to National Windscreens
Took my car to National Windscreens, at Forge Wood Industrial Estate in Crawley to replace the windscreen. The service was EXCELLENT and completed timeously. Can highly recommend.
23 de abril de 2026
Avaliação não solicitada
Resposta da National Windscreens - Crawley
We appreciate your recommendation and are happy to hear that you received excellent and timely service when you had your windscreen replaced.
Great experience
It was easy to book, find and pay! The lovely guy at the front desk was happy and kind - the whole process was really simple
13 de abril de 2026
Resposta da National Windscreens - Crawley
We appreciate your positive feedback. We're so happy to learn that booking, finding, and paying was easy, and that our front desk person was happy and kind, making the process simple.
Resposta da National Windscreens - Crawley
We appreciate you sharing that our service was very good and hassle-free! We are so happy you were pleased with us.
Complain to your insurers
Incompetent Zurich should change supplier too many
E mails dates and questions and staff not available
15 de abril de 2026
Resposta da National Windscreens - Crawley
We appreciate your feedback and time. We're sorry you experienced issues with our availability, multiple contacts, and response times. We'll review this.
Resposta da National Windscreens - Crawley
We appreciate you sharing that our service was amazing, and you highly recommend us! We are so happy you were pleased with us.
Impossible to get hold of Crawley branch
I’ve been trying to get hold of the Crawley branch by phone for three weeks. No reply. They have a central office who aren’t being of any constructive help. I’m tied into national windscreens via my insurance company. I wish I could go to auto glass who are far superior
31 de março de 2026
Avaliação não solicitada
Resposta da National Windscreens - Crawley
We appreciate you bringing this to our attention. We're sorry you've had trouble reaching the Crawley branch and that the central office hasn't resolved your issue. We'll investigate this to improve our service.
Helpful staff
27 de março de 2026
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Nice polite young man explained all to…
Nice polite young man explained all to be done for my windscreen & wipers, explained how long it would take & what happens afterwards ,thank you ?
27 de março de 2026
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're so happy to learn that our colleague was polite and explained the windscreen and wipers service.
Good service
18 de março de 2026
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great place
Great place. Replaced my windscreen very quickly and I was pointed out to Starbucks and Greggs for a snack. Would recommend this place
19 de março de 2026
Resposta da National Windscreens - Crawley
We're happy to hear that your windscreen replacement was quick and convenient! We appreciate your recommendation and are glad you enjoyed your experience with us.
Had my windscreen replaced at home by…
Had my windscreen replaced at home by Charlie a national windscreen technician.He was very polite & fitted the windscreen superbly, everything left clean & tidy.I would recommend this company should you require any repairs done.
4 de março de 2026
Resposta da National Windscreens - Crawley
We appreciate your positive feedback. We're happy to hear that the technician was polite and fitted the windscreen superbly, leaving everything clean. It's great to know you would recommend our company.
A good experience only downfall was website for fitter eta
Started on time. Only complaint the website wasn't working so could not get eta of the fitters. Took less time to fit than they said. Foned us that it was ready to come back to collect.
26 de fevereiro de 2026
Resposta da National Windscreens - Crawley
We're glad you were seen on time and the fitting was completed quickly. We apologize that our website wasn't working, which prevented you from getting an estimated time of arrival for the fitters. We appreciate your feedback.
great service in branch
great service in branch, nice people, fast and professional
25 de fevereiro de 2026
Resposta da National Windscreens - Crawley
We appreciate you sharing that you received great, fast, and professional service from nice people in our branch! We are so happy you were pleased with us.
Very efficient and quality service from…
Very efficient and quality service from the Crawley Depot.
24 de fevereiro de 2026
Resposta da National Windscreens - Crawley
We appreciate you sharing that our Crawley Depot provided efficient, quality service! We are so happy you were pleased with us.
Perfect job
They were helpful, friendly, professional and polite. The windscreen was replaced within the time they promised.
19 de fevereiro de 2026
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're happy to learn that you found our team helpful, friendly, professional, and polite, and that the windscreen replacement was completed promptly.
Resposta da National Windscreens - Crawley
We appreciate you sharing that our service was professional and very well done! We are so happy you were pleased with us.
Good communication
Good communication, helpful and professional. On dropping the car and keys off, agreed a time to collect and i was guided to a few options in walking distance for food and coffee.
13 de fevereiro de 2026
Resposta da National Windscreens - Crawley
We're happy to hear that our communication and guidance were helpful. We appreciate your positive feedback regarding your drop-off and the local recommendations we provided.
Resposta da National Windscreens - Crawley
We appreciate you sharing that our staff were friendly, reliable, and had good communication! We are so happy you were pleased with us.
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
5* fitter service
The fitter explained what he was going to do and the time it'll take, and did a good job.
1 de fevereiro de 2026
Resposta da National Windscreens - Crawley
We appreciate you sharing your experience! We're happy to hear that the fitter explained the process and completed a good job within the estimated time.
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