The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
A empresa respondeu
Localização
Trocar localização11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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Veja o que dizem as avaliações
A couple of minutes after my conversation with the insurer I've been transferred to the National wind screen team . They were very supportive, friendly , with professional manners and pleased to help... Ver mais
A empresa respondeu
Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... Ver mais
A empresa respondeu
After travelling 22 miles on arrival to have screen replaced i was told they had not got the right part, however technician did have a look and thought it could be repaired which he duly did. Was to... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Crawley
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, Reino Unido
- 01293-910-075
4,4
Excelente
550 avaliações
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Resposta da National Windscreens - Crawley
We appreciate your positive feedback. We are so happy to hear that you found our staff friendly and that our communication was good.
Windscreen wipers weren't right!!
The windscreen replacement itself was fine...but the simplest task (checking windscreen wipers) wasn't done - so they bashed the windscreen pillar meaning a van had to be called to come and sort (and getting through on the phone as you can't call the branch was an absolute nightmare!!!)
28 de julho de 2025
Resposta da National Windscreens - Crawley
We appreciate your feedback and are glad the replacement was satisfactory. We regret to hear about the issue with the wipers and the difficulty reaching us. We'll review what happened to prevent similar situations. Thank you for bringing this to our attention.
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're happy booking was easy and that you received quick, efficient service. We're glad the job was completed.
Fantastic people answering the phone…
Fantastic people answering the phone and organising the date. Nice man at Crawley who fully understood our requirements. Shame i cant say the same about Aviva.
24 de julho de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you had a positive experience with our phone staff and the individual in Crawley. We appreciate your feedback regarding the other interaction. Thank you.
good reliable service job done without…
good reliable service job done without any fuss thank you
25 de julho de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We are so happy to hear you received good, reliable service and that the job was completed without any fuss.
Great service
Great service, easy to book an appointment, easy to pay and they did a good job of replacing my cracked Tesla glass roof via Aviva insurance.
16 de julho de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback. We're happy to hear that booking was easy, payment was simple, and we completed a good replacement of your Tesla glass roof via insurance.
Your fitter was polite
Your fitter was polite, communicative & tidy! I was not able to be on-site, which didn’t phase Manni. I cannot fault his communication and follow up instructions. However, the booking is another story - all over the place - hence why I wasn’t on site. End of the day, job done well. Many thanks.
22 de julho de 2025
Resposta da National Windscreens - Crawley
We're happy to hear the fitter was polite and the work was completed well. We appreciate you highlighting the booking issues, and we'll review our processes. Thank you.
Windscreen replacement
Job was carried out in a timely manner and even though calibrations of the windscreen passed there was an error message still showing on dashboard but when pointed out they were willing to rectify immediately to my satisfaction.
16 de julho de 2025
Resposta da National Windscreens - Crawley
We appreciate your feedback. We're happy to hear the job was completed promptly and that we addressed the error message to your satisfaction after the windscreen calibration. Thank you!
Efficient service.
Efficient service.
Good communication.All staff friendly & helpful
10 de julho de 2025
Resposta da National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very quick
Very quick, friendly and professional service. A like for like fitting with speed and precision from the start.
4 de julho de 2025
Resposta da National Windscreens - Crawley
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - Crawley
We appreciate you sharing, and we are so happy our service was great and very efficient for you!
Brilliant experience
The person was pleasant, very competent, can't find fault with anything.
Also very informative and explained everything.
4 de julho de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you found the person pleasant and competent. We appreciate you mentioning that they were informative and explained everything clearly.
Resposta da National Windscreens - Crawley
We appreciate your feedback and regret that your experience was not positive. We will look into how we interact with our customers.
Didn’t calibrate it when I collected…
Didn’t calibrate it when I collected the car so delayed a further 45 mins when they had it all morning.
Haven’t refunded me £35 for wiper blades which they didn’t have in stock.
3 de julho de 2025
Resposta da National Windscreens - Crawley
We regret the calibration delay and the issue with the wiper blade refund. We appreciate your feedback and will investigate these matters to improve our service.
WAS MY FIRST EXPERIENCE EVER TO A GLASS…
WAS MY FIRST EXPERIENCE EVER TO A GLASS SHOP. VERY KIND STAFF AND HELPFUL. HIGHLY RECOMMENDED. GREAT WORK 👍
23 de junho de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you had a positive first experience at our shop! Our team appreciates your kind words and is glad that they could be helpful. Thank you for the recommendation!
Prompt and helpful service from call…
Prompt and helpful service from call centre and branch
25 de junho de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're so happy to hear you received prompt and helpful service from our call center and branch teams.
Excellent friendly service
Excellent friendly service. Very quick too. Highly recommended
25 de junho de 2025
Resposta da National Windscreens - Crawley
We appreciate your positive feedback! We're happy you found our service excellent, friendly, and very quick. Thank you for the recommendation!
The were able to fit me in quite…
The were able to fit me in quite quickly especially as i have a very complicated windscreen ...
18 de junho de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that we could accommodate you quickly, especially with your windscreen's complexity. Thank you for your positive feedback; we appreciate it!
Great service
Great service, very efficient and no faff! Was told my van would be there for up to 4 hours, the windscreen was replaced and my van was back with me in an hour and half! Very happy
25 de junho de 2025
Resposta da National Windscreens - Crawley
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our efficient service and the quick turnaround time for your van's windscreen replacement. Thank you!
Great service by the Crawley garage
Great service by the Crawley garage. Unlike everyone else they made sure they got the job right before looking for payment and trying to lock you in.
25 de junho de 2025
Resposta da National Windscreens - Crawley
We're glad you enjoyed your experience with the Crawley garage. It's great to hear that they provided such attentive service. Thank you for your positive feedback.
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