Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... Ver mais
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Veja o que dizem as avaliações
Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... Ver mais
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Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... Ver mais
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Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Derby
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, Reino Unido
- 01332-916-246
4,6
Excelente
566 avaliações
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Great friendly people that work there…
Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen and I've no way off checking if it works until the weather turns. The only down point was we was told the car would be ready for a certain time but it was 45 minutes later. I'm guessing they were busier than expected. Otherwise nice place to take your car for glass work overall
25 de junho de 2026
Resposta da National Windscreens - Derby
We're glad to hear our team was friendly and the workmanship seems great so far. We understand your concern about testing the heated front screen and appreciate your patience. We sincerely apologize for the delay in getting your car ready; we were indeed busier than anticipated. We value your feedback and are pleased you found our service overall positive.
Resposta da National Windscreens - Derby
Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback regarding our service.
Very happy with the service
Very happy with the service. Replaced windscreen without issues via insurance claim.
17 de junho de 2026
Resposta da National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Shout out to the guy that helped my…
Shout out to the guy that helped my husband out this morning with the Alfa Romeo Mito rear view mirror job, we tried the diy route with Loctite but it wouldn’t stick, took it down to Alfreton Road and took the guy 10 mins and free of charge. We will be using you again in the future. Nice one !!
24 de junho de 2026
Avaliação não solicitada
Resposta da National Windscreens - Derby
We are so pleased to hear about your positive experience with us! We are glad we could assist with the rearview mirror quickly and efficiently. We appreciate your kind words and look forward to helping you again.
Broke the side trim and left without replacing
After replacing the windscreen glass the technician didn’t replace the trim on the side. They broke the trim during removal to replace the glass and left it like that without fixing. I complained but they are slow to handing the complaint. Car looks damaged without the trim.
18 de junho de 2026
Resposta da National Windscreens - Derby
We are very sorry to hear about the issue with your trim and the delay in resolving your complaint. We are reviewing this internally to improve our service.
I am Deaf and a BSL user
I am Deaf and a BSL user - the mechanic was very Deaf aware and used typing on his phone to communicate with me
8 de junho de 2026
Resposta da National Windscreens - Derby
We're glad to hear about your positive experience and the effective communication with our mechanic. Thank you for your feedback!
Resposta da National Windscreens - Derby
We appreciate your kind words about our quick service.
Resposta da National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant service
From the very start it was very clear and efficient, on the day we was told 4 hours to complete but was finished 3 and a brilliant job 👏
2 de junho de 2026
Resposta da National Windscreens - Derby
We're so glad to hear we exceeded your expectations with our efficiency and the quality of our work. Thank you for your kind words!
Very professional operation.
6 de junho de 2026
Resposta da National Windscreens - Derby
Thank you for your positive feedback!
This was an efficient effective job…
This was an efficient effective job with very helpful staff. First class service.
5 de junho de 2026
Resposta da National Windscreens - Derby
We are so pleased you found our service and staff to be helpful and efficient. Thank you for your kind words!
The fitter rang before he did the job…
The fitter rang before he did the job before me and after to say hes on his way. Turned up and did a fantastic job and answered all my silly questions since it was my first ever new windscreen. He also advised on washing etc for the next couple of days. Overall well impressed
30 de maio de 2026
Resposta da National Windscreens - Derby
We appreciate you sharing your positive feedback. We're delighted to hear that our fitter provided excellent communication and did a fantastic job, even answering all your questions. We're glad you were impressed!
Well organised and friendly staff
Well organised and friendly staff. Not a lot more you could ask for.
25 de maio de 2026
Resposta da National Windscreens - Derby
We're so pleased you found our staff friendly and our service well-organized. Thank you for your kind words!
SUPER FAST SERVICE IN DERBY
28 de maio de 2026
Resposta da National Windscreens - Derby
We are so pleased you had a great experience in Derby. Thank you for your kind words!
Simple booking process
Simple booking process, friendly staff and was very impressed with the efficiency of the process.
2 de junho de 2026
Resposta da National Windscreens - Derby
We're so pleased you found our booking simple, our staff friendly, and our process efficient. Thank you!
Need improvement
Windscreen fitted properly and on time. However, inbuilt camera outer shell is not properly fitted and still have gap.
29 de maio de 2026
Resposta da National Windscreens - Derby
We appreciate your feedback. We are concerned about the camera shell and will review our fitting process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
All fine
All fine, only minor issue was that I had to ring to check that my car was ready.
23 de maio de 2026
Resposta da National Windscreens - Derby
We appreciate your feedback. We regret the inconvenience of needing to call us.
No problems with the installation
No problems with the installation, but what a nightmare appointment booking process! Multiple week delay for an appointment to replace at home, which was cancelled at short notice. Told that due to car, had to be replaced at your service point which introduced a further multiple week delay. In the event, there was absolutely no need for the appointment at your location and it could have been done at home saving me a 4.5 hour delay waiting in the local park! What a pity my insurance forced me to use you! Wasn't impressed with the multiple pay now Emails. I'd already talked with your customer service and we'd agreed I would pay on the morning of the appointment. Not happy and wouldn't use you again, if I had a choice...
27 de maio de 2026
Resposta da National Windscreens - Derby
Thank you for sharing your detailed feedback. We sincerely regret the multiple delays and inconvenience you experienced with the appointment booking and service location. We are reviewing our processes to prevent similar situations and ensure clearer communication regarding payment and service options.
Resposta da National Windscreens - Derby
Thank you for your feedback! We are glad you enjoyed your experience.
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