Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... Ver mais
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Localização
Trocar localização2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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Veja o que dizem as avaliações
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... Ver mais
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Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... Ver mais
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Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Gloucester
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, Reino Unido
- 01452-595-097
4,6
Excelente
415 avaliações
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Good customer service
Good customer service, and Luke at the branch went beyond to get window down as quick as he good instead of taking 5days
18 de novembro de 2025
Resposta da National Windscreens - Gloucester
We're happy to hear that you received good customer service! We appreciate you acknowledging the team member's efforts to assist you quickly. Thank you for your positive feedback.
Good service
11 de novembro de 2025
Resposta da National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Service was great and so were the…
Service was great and so were the staff, the facilities could do with a refreshments area and some customer toilets, guy at the desk was very customer focussed and friendly
10 de junho de 2025
Resposta da National Windscreens - Gloucester
We appreciate your feedback and are happy to hear you found our service and staff great. We acknowledge your comments regarding the facilities and will consider them for future improvements.
Excellent service
Excellent service, the person I dealt with at the garage was very helpful, friendly and explained things to me, very pleased with the service I received.
1 de novembro de 2025
Resposta da National Windscreens - Gloucester
We appreciate your positive feedback! We're happy to hear that you were very pleased with the excellent service, and that our staff was helpful and friendly while explaining everything to you.
Shocking service
Initially great communication, but something went wrong with their suppliers and after that the communication was shocking. What should have been very simple became complete chaos for well over a month. Everyone I spoke to were lovely, but seems there are serious issues with the management of Gloucester and also the Bristol branch
31 de outubro de 2025
Resposta da National Windscreens - Gloucester
We appreciate you bringing this to our attention. We're sorry to hear about the communication issues and the problems that arose with the order. We'll review what happened to prevent similar situations. Thank you for your feedback.
Efficient.
Efficient.
Good job.
Nice people.
They came out to Cheltenham to fit some extra bits.
24 de outubro de 2025
Resposta da National Windscreens - Gloucester
We're happy to hear that you had an efficient experience with our team! We appreciate you acknowledging our work and that we could come out to Cheltenham for you.
Excellent service
Such a first class service , easy to book and appointment . The guys at Gloucester were great , helpful and professional . The job was done in 2 hours. Highly recommend!
20 de outubro de 2025
Resposta da National Windscreens - Gloucester
We appreciate you sharing your positive experience! We're happy to hear that booking was easy and that the team was helpful and professional. It's great to know the job was completed quickly.
The office in Gloucester were very…
The office in Gloucester were very efficient.
15 de outubro de 2025
Resposta da National Windscreens - Gloucester
We are happy to hear that our Gloucester office provided efficient service. Thank you for your positive feedback and your time.
Great service…
Great communication and easy booking system. Cameron the technician was professional , friendly and polite . Thanks Cameron for repairing and reassuring me .
15 de outubro de 2025
Resposta da National Windscreens - Gloucester
We appreciate your positive feedback! We're happy to hear you found the booking system easy to use and valued the great communication. We're also glad the technician was professional, friendly, and polite. Thank you!
Resposta da National Windscreens - Gloucester
We're happy to hear that our clear communication and punctuality met your expectations. Thank you for your positive feedback!
Resposta da National Windscreens - Gloucester
We appreciate you sharing! We are so happy you were pleased with our very good service, quick repair, and on-time completion. Thank you!
Resposta da National Windscreens - Gloucester
We're happy to hear that you found our team to be polite, friendly, and effective. Thank you for your positive feedback!
The guys did a great job
The guys did a great job, but more than that they stayed late so that we could get back to collect the car after we got stuck in traffic.
25 de setembro de 2025
Resposta da National Windscreens - Gloucester
We're happy to hear that the team delivered great service! We appreciate you mentioning their dedication to ensuring you could collect your car despite the traffic. Thanks for your feedback.
Great team at Gloucester
Great service from a friendly and helpful team. Txt message arrived as soon as car was ready for collection, nice clean job in replacing front windscreen
20 de setembro de 2025
Resposta da National Windscreens - Gloucester
We appreciate you sharing your feedback. We're happy to hear that you received great service from our friendly and helpful team and that the windscreen replacement was completed to a high standard.
Very quick & reliable service
Very quick & reliable service, from start to finish.
23 de setembro de 2025
Resposta da National Windscreens - Gloucester
We appreciate you sharing! We are so happy to hear that you found our service very quick and reliable, from start to finish.
Resposta da National Windscreens - Gloucester
We appreciate you sharing! We are so happy you were pleased with our great service, quick fitting, and the great job. Thank you!
Put a cheap thin windscreen in caused…
Put a cheap thin windscreen in caused faults to my onboard system had to go back for a better quality which should have been fitted originally 2days off work to have a cracked windscreen replaced not great
16 de setembro de 2025
Resposta da National Windscreens - Gloucester
We regret the inconvenience caused by the initial windscreen and the subsequent issues with your onboard system. We appreciate your feedback and will review our quality control to prevent this in the future.
What was expected and left a little extra
The workmen turned up in a timely manner and changed the windscreen quickly and efficiently but left behind many dirty fingerprints all over the bodywork and sealant debris inside the van some of which is proving difficult to remove.
3 de setembro de 2025
Resposta da National Windscreens - Gloucester
We appreciate your feedback and are sorry to hear about the fingerprints and debris left in your van. We aim for efficient service and will address the cleanliness issue with our team to ensure better attention to detail in the future.
The service was fast & easy
The service was fast & easy, great friendly team & explained all that needed to be done.
29 de agosto de 2025
Resposta da National Windscreens - Gloucester
We appreciate you taking the time to leave us this great review! We're happy to hear that our team was friendly and explained everything clearly, making the service fast and easy.
The appointment was on time
The appointment was on time, the replacement screen has been fitted without any mess.
30 de agosto de 2025
Resposta da National Windscreens - Gloucester
We appreciate you sharing your feedback. We're happy to hear that the appointment was on time and the screen replacement was completed without any mess.
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