Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Ver mais
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Localização
Trocar localizaçãoUnit 11, Ivyhouse Lane, TN35 4PP Hastings, East Sussex, GB
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Veja o que dizem as avaliações
The booking process was straightforward. The technician that came out to us was polite, very professional, efficient and knowledgeable. He was very thorough and left the area clean and tidy.
A empresa respondeu
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... Ver mais
A empresa respondeu
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Hastings
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, Reino Unido
- 01424-390-013
4,4
Excelente
451 avaliações
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Very happy with the professional…
Very happy with the professional service given by this company especially the technician.
He explained the issue with my windscreen and luckily it only needed a chip repair.
Thank you
19 de novembro de 2025
Resposta da National Windscreens - Hastings
We're happy to hear that you were pleased with the service, especially the technician's clear explanation of your windscreen issue and the chip repair. Thank you for your positive feedback!
Resposta da National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Hastings
Thank you for your positive feedback!
Problem in 1st date
Problem in 1st date. 2nd date stock window screen damaged. I was then on holiday but pre-booked a date after my return. I was then asked to go to Hastings to get work done. Technician very pleasant and did a good job. However as a 79 year old lady I thought they would have come to my home address
14 de novembro de 2025
Resposta da National Windscreens - Hastings
We appreciate your feedback and are sorry to hear about the issues and inconvenience you experienced with the service and damaged screen. We'll review your concerns about the location to see how we can improve.
Resposta da National Windscreens - Hastings
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it a lot.
They forgot to order windscreen hence…
They forgot to order windscreen hence cancelling 90 mins before appointment. Took over 5 hours to do the job when rebooked. On collection the windscreen was scratched in 2 places.
7 de novembro de 2025
Resposta da National Windscreens - Hastings
We regret the issues with your appointment, the delay, and the windscreen scratches. We appreciate your feedback and will review our processes to prevent this in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
First class service
First class service in a very difficult situation, the windscreen replacement was handled very well by a team of professionals.
6 de novembro de 2025
Resposta da National Windscreens - Hastings
We appreciate your positive feedback. We're happy to hear that our team of professionals handled your windscreen replacement very well in a difficult situation.
Customer service rubbish
Customer service rubbish
Day after went to wash window they hadn't reconnected my washer bottle and when husband went to look they hadn't reconnected broken the clips that hold the wiper unit in place
5 de novembro de 2025
Resposta da National Windscreens - Hastings
We appreciate you bringing this to our attention. We're sorry you experienced issues with the washer bottle and wiper unit after your service. We'll investigate to prevent this in the future.
A great job
Chap who came to fix my front windscreen did a great job, also was very polite and friendly. No complaints at all very satisfied.
29 de outubro de 2025
Resposta da National Windscreens - Hastings
We're happy to hear that you were satisfied with the service you received! We appreciate your positive feedback regarding our team's work and friendliness.
Resposta da National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good service delivered in reasonable…
Good service delivered in reasonable time. No complaints.
17 de outubro de 2025
Resposta da National Windscreens - Hastings
We appreciate you sharing! We are so happy to hear you received good service delivered in a reasonable time, with no complaints.
Good professional service
15 de outubro de 2025
Resposta da National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Window screen
Excellent service can’t fault the gentleman that came and changed my window screen he was polite and keeping us up to speed he was always in contact with us
12 de outubro de 2025
Resposta da National Windscreens - Hastings
We appreciate your positive feedback! We're happy to hear that you were pleased with the prompt communication and courteous service provided during your window screen replacement.
Shoddy work
Shoddy work, promises of phone calls that never came.
Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No skill required to remove with a domestic vacuum. Not even a roadside job - it was in a well lit workshop for a week, yet it seemed little attempt had been made to clean out the easily accessible areas.
Part of rear window internal trim came loose on first use, local dealer confirmed several clips had been broken or lost .
Two stars because at least it was done on time and I can imagine worse things going wrong
EDITED FOLLWING THEIR RESPONSE:
This was raised via local office, and NW Complaints procedure. All requests were rejected
22 de setembro de 2025
Avaliação não solicitada
Resposta da National Windscreens - Hastings
We appreciate you sharing your experience. We regret to hear about the cleanliness of your car upon return and the trim issue. We aim for higher quality work and better communication. We'll review our processes to prevent similar issues in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
they did a good job several gremlins…
they did a good job several gremlins appeared afterwards but they managed to resolve them without any quibble .Job well done very professional.
2 de outubro de 2025
Resposta da National Windscreens - Hastings
We're happy to hear that the job was well done and that we resolved the issues that arose afterwards. Thank you for your positive feedback and for acknowledging our professionalism.
Great job
Your team were professional and helpful. They explained all options. They repaired the damage within an hour which was exactly as specified.
17 de setembro de 2025
Resposta da National Windscreens - Hastings
We're happy to hear that our team was professional and helpful while explaining the options. We're glad the damage was repaired within the specified time. Thank you for your positive feedback!
Resposta da National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Work Done Well
The work was carried out in a professioinal and speedy manner at the time specified.
I was kept in touch with progress on when my new windscreen would be fitted
19 de setembro de 2025
Resposta da National Windscreens - Hastings
We're happy to hear that the work was completed professionally and quickly, within the agreed timeframe. We appreciate your positive feedback regarding our communication about your new windscreen fitting.
My windscreen replacement was booked…
My windscreen replacement was booked via my insurance company. The process was simple and clear, I didn't have to wait too long for an appointment. I dropped my car off early in the morning and it was ready early afternoon. The team were good, did their job as expected. I think front desk customer service may not be in their remit but the guys I spoke to did ok. The only downside was parking to drop my car off, there was no space and no clear signage, it was a matter of luck. Their location was tricky to find and very little space to leave the car safely.
13 de setembro de 2025
Resposta da National Windscreens - Hastings
We're glad the windscreen replacement process was simple and timely. We appreciate your feedback regarding the parking and signage; we'll review this to improve the drop-off experience. Thank you for your review!
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