Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to... Ver mais
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Localização
Trocar localizaçãoUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
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Veja o que dizem as avaliações
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very help... Ver mais
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Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they... Ver mais
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I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Hull
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, Reino Unido
- 01482-910-048
4,7
Excelente
547 avaliações
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What a cowboy company they are .
What a cowboy company they are .! . Booked a replacement windscreen for my car on 20 / 12 / 25 . Booked me in for 29th Dec. . Paid my £200 excess before Xmas. Technician called at 9am on day .told me he had 4 or 5 other bookings before me . Called me around 1.45 to say it would be around 3.30 to 4pm . And did I have flood light and cover .( gets dark after 3pm onwards and cover was for rain or drizzle . ) turned up at 4pm and 1st thing he said .. " can't do as its starting to rain . I said what happens now . Told me I had to try and re book it . What a company . ! . Bunch of cowboys . .auto glass any day .
29 de dezembro de 2025
Avaliação não solicitada
Resposta da National Windscreens - Hull
We regret to hear about the difficulties you experienced with your windscreen replacement. We apologize for the inconvenience caused by the rescheduling and the technician's assessment on-site. We'll review your booking and the communication to improve our service. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Quick & good sevice
9 de dezembro de 2025
Resposta da National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Highly efficient and easy to deal with
Highly efficient and easy to deal with. Not sure about the texts saying 4 hours to deal with though. Actually 1.5 hours.
11 de dezembro de 2025
Resposta da National Windscreens - Hull
We're glad you found our service efficient and easy to use. We appreciate your feedback regarding the text timings and will review our processes. Thank you.
Resposta da National Windscreens - Hull
We're happy to hear that we performed efficiently! Thank you for your positive feedback; we appreciate it greatly.
Fast and efficient 1.5 hour work job…
Fast and efficient 1.5 hour work job done
2 de dezembro de 2025
Resposta da National Windscreens - Hull
We're glad you had a fast and efficient experience with us. Thank you for your positive feedback; we appreciate it a lot!
Resposta da National Windscreens - Hull
We're happy to hear that you were pleased with our quick service. Thank you for your positive feedback; we appreciate it!
Friendly team and efficient
21 de novembro de 2025
Resposta da National Windscreens - Hull
We're glad you found our team friendly and efficient. Thank you for your positive feedback; it means a lot to us.
Good communication
Good communication, nice people and got the job done quick. Felt at ease & confident with the repair! Thanks Matt
21 de novembro de 2025
Resposta da National Windscreens - Hull
We're happy to hear that you felt at ease with our team and confident in the repair. It's great to know we provided quick service and good communication. Thanks for your feedback!
They were really helpful and got my…
They were really helpful and got my window fixed really quickly!
15 de novembro de 2025
Resposta da National Windscreens - Hull
We're happy to hear that our team was able to assist you effectively and efficiently with your window repair. Thank you for your feedback!
Resposta da National Windscreens - Hull
We're glad you enjoyed your experience with our polite staff and the promptness of our service. Thank you for your positive feedback!
Charged me for a full windscreen when it could’ve been repaired.
I had a crack no bigger than a £1 coin which I said to the advisor. He said anything bigger than a 5p coin then the wind screen will have to be replaced anyways. The guy came and changed the windscreen. Midway through he said that could’ve probably been repaired that.
So could’ve been a £30 job instead of a brand new windscreen for £250. Rang the guy who organised it and he just said is what it is really, it’d have probably cracked if a repair attempt was made. How does he know ? The repair wasn’t even attempted or looked at by him.
I feel someone should be sent who could potentially repair it then if It can’t be repaired bang in a new windscreen. Update; it actually states on the website that in a zone b area, a repair can be attempted if it is smaller than 4cm. So why did the handler say 5p you need a replacement ? I spoke to the customer relations team and they said despite being told I’ll need a new windscreen I should’ve challenged the call handler and requested a repair technician to be sent out. How was I supposed to know ? The expert told me I’ll need a new windscreen. Again I thought a technician comes out to try to repair and then replace if needed. Do your research before arranging a new windscreen and challenge the experts for a repair.
13 de novembro de 2025
Avaliação não solicitada
Resposta da National Windscreens - Hull
We appreciate you bringing this to our attention. We're sorry to hear about the experience you had with the windscreen replacement. It's important to us that we explore all repair options first. We'll review this situation to see how we can improve our service. Thanks again for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Hull
We are happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
Punctual
Punctual, quick, good hotel in walking distance to wait, friendly service.
31 de outubro de 2025
Resposta da National Windscreens - Hull
We're happy you found our hotel conveniently located, and that you appreciated the prompt and friendly service. We appreciate your positive feedback!
Friendly and considerate staff.
Friendly and considerate staff.
Fast and efficient fitting and calibration.
Explanation of dos and don'ts as well as a paper copy.
5 de novembro de 2025
Resposta da National Windscreens - Hull
We're glad you enjoyed your experience. It's great to hear that our staff was friendly and considerate and that you found the fitting and calibration fast and efficient. We appreciate your feedback.
The windscreen that they replaced was…
The windscreen that they replaced was fine. It was the damaged caused to my vehicle that was the problem. They cut the interior trim to my A pillar and they also broke the clip bracket to my sunvisor. This was then attempted to be repaired by gluing it back onto my roof lining and nothing was said to me, only for it to fall off a few days later.
However, having said this I did complain and the company agreed to repair the damage.
4 de novembro de 2025
Resposta da National Windscreens - Hull
We appreciate you bringing this to our attention. We regret to hear about the damage to your vehicle's trim and sun visor during the windscreen replacement. We're glad we agreed to repair the damage, and we'll look into how this occurred to prevent similar issues in the future.
Great Service
The service from the local branch was excellent, they were very accommodating with my unknown schedule and worked around it. They also had some space earlier and called me to offer this timeslot if i was available.
Great service!
29 de outubro de 2025
Resposta da National Windscreens - Hull
We're happy to hear that the local branch provided excellent service and accommodated your schedule. We appreciate you mentioning the team's flexibility and proactive communication. Thank you for your positive feedback!
First class
Made a difficult panaronic sunroof replaced with ease thank you to all
24 de outubro de 2025
Resposta da National Windscreens - Hull
We're happy to hear that your panoramic sunroof replacement went smoothly. Our team appreciates your kind words and is thankful for your recognition.
Customer service was amazing from start…
Customer service was amazing from start to finish quick and simple and explained best place to get some food and a drink 5⭐️
22 de outubro de 2025
Resposta da National Windscreens - Hull
We're happy to hear that our customer service was helpful and efficient for you. We appreciate your positive feedback and are pleased you enjoyed our recommendations!
The first windscreen broke when fitted…
The first windscreen broke when fitted so i had to go back a second time but they fitted me in quickly.
22 de outubro de 2025
Resposta da National Windscreens - Hull
We appreciate you bringing this to our attention. We're glad we could quickly accommodate you for the refitting after the initial issue. Thank you for your review.
The guy was very friendly
The guy was very friendly, and his estimated time was spot on
6 de outubro de 2025
Resposta da National Windscreens - Hull
We're glad you enjoyed your experience. Thank you for letting us know that the estimated time and service met your expectations.
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