I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... Ver mais
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Localização
Trocar localizaçãoUnit 1, Sandon Ind. Est., L5 9YN Liverpool, Merseyside, GB
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Veja o que dizem as avaliações
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... Ver mais
A empresa respondeu
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... Ver mais
A empresa respondeu
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Liverpool
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, Reino Unido
- 0151-321-0522
4,7
Excelente
1 mil avaliações
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Reliable
Very quick at replacing screen and getting appointment was fast. Good at communicating everything and letting you know what's going to happen.
24 de dezembro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that your screen replacement was quick and the appointment scheduling was fast. We appreciate your positive feedback regarding our communication. Thanks for sharing.
Great experience
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friendly staff. Ensured I understood when I could use my vehicle and how to treat the new windscreen, driving, washing etc. Great service, highly recommend this company.
13 de dezembro de 2025
Resposta da National Windscreens - Liverpool
We appreciate you sharing your experience. We're happy to hear that booking was convenient and that you were kept informed. It's great to know you found our staff professional, courteous, and friendly and that the aftercare advice was helpful.
Came on time nice fella and explained…
Came on time nice fella and explained everything
10 de dezembro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that our service met your expectations with promptness and clear explanations. Thank you for your positive feedback!
Quick very helpful and satisfactory…
Quick very helpful and satisfactory service
5 de dezembro de 2025
Resposta da National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Liverpool
We're happy to hear that you received great service at our Liverpool branch; we appreciate you taking the time to leave us this positive feedback.
Friendly and professional
Great communication beforehand on the day. Smooth process, friendly and professional.
27 de novembro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that the communication and process were smooth. We appreciate your recognition of our team's friendly and professional service! Thanks for your feedback.
Good professional service.
Good professional service, with lots of clear information provided at all times.
2 de dezembro de 2025
Resposta da National Windscreens - Liverpool
We appreciate you sharing your feedback! We're so glad to hear that you received good, professional service, with clear information provided throughout.
They are very fast and had finished on…
They are very fast and had finished on time. I am very happy
24 de setembro de 2025
Resposta da National Windscreens - Liverpool
We are very happy to hear that we finished on time and that you are pleased with our service. Thank you for your positive feedback!
Great Updates.
He was very communicative and very polite. He kept me updated up until my appointment. The job was done very professionally and quickly.
26 de novembro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the clear communication, politeness, and the professional, quick service you received.
Resposta da National Windscreens - Liverpool
We appreciate you taking the time to share your positive experience. We are happy to hear that you were pleased with our promptness and results.
The service provided was excellent from…
The service provided was excellent from your call team to the two guys that came to fit the new windscreen.
11 de novembro de 2025
Resposta da National Windscreens - Liverpool
We appreciate your positive feedback. We're happy to hear that you received excellent service from our call team and the windscreen fitters.
Very quick at arranging appointment…
Very quick at arranging appointment turned up early, clean and tidy work carried out
4 de novembro de 2025
Resposta da National Windscreens - Liverpool
We appreciate you taking the time to leave us a review. We're happy to hear that we were punctual in arranging the appointment and that the work was clean and tidy.
Really quick repair time and friendly!
Really quick repair time, and handled with care. Heated screen and rain sensitive replacement and the guys were super friendly. Will come back here for future repairs.
7 de novembro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that you had a quick and careful repair experience! We appreciate your kind words about our team's friendliness and are glad you'd consider us for future repairs. Thank you!
Windscreen Calibration
Excellent communication from start to end, booking and doing the actual job. Soon after reporting the incident to my insurance provider, Kev supported me all the way through. Thank you
6 de novembro de 2025
Resposta da National Windscreens - Liverpool
We appreciate you taking the time to share your positive experience. We're happy to know that you received excellent communication throughout the entire process. Thank you!
Great job start to finish
Great job start to finish. The drop off and pick up in particular were done with no fuss.
Everyone was very friendly and the job they did on a very complex fitting was perfect
Excellent job.
24 de outubro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that the service, especially the drop off and pick up, was seamless. We appreciate your kind words about our team's friendliness and the quality of the complex fitting. Thank you!
Great service from Gary and the team at…
Great service from Gary and the team at the Liverpool centre. My car was in for a new windscreen. Gary contacted me as soon as my car was booked in, to confirm that that new screen was on order, and arranged to call again to confirm delivery before the day of the booking. This all ensured that I was fully informed and avoided any unnecessary journeys. Gary then let me know as soon as the work was completed, so that I could collect the car. The work was done to an excellent standard, and I was fully advised about screen care, to allow adhesives etc to cure. I would thoroughly recommend Gary and the Liverpool team to everyone.
6 de outubro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that you had such a positive experience with our team. We appreciate you mentioning the communication you received throughout the process. It's great to know the work was completed to a high standard and that you were fully informed. Thank you for recommending us!
Friendly staff
Friendly staff, informative and kept in touch with me during the whole process. Quick response and excellent communication. The replacement on my focus took around 1 and a half hours.
25 de outubro de 2025
Resposta da National Windscreens - Liverpool
We're happy to hear that our staff was friendly and informative! We appreciate you mentioning our quick response and excellent communication throughout the replacement process. Thank you for your positive feedback!
This review is only 5 star due to the…
This review is only 5 star due to the way I was looked after and the service provided. Not for the process causing me to travel an hour for a windscreen replacement when the chip could have been fixed on my drive!
22 de outubro de 2025
Resposta da National Windscreens - Liverpool
We appreciate your feedback and are glad you were looked after well. We're sorry the process caused you to travel for a replacement when a repair may have sufficed. We'll review this to improve our service.
great guys to deal with
great guys to deal with. quick than they said it would be and very efficient.
22 de outubro de 2025
Resposta da National Windscreens - Liverpool
We're happy you had a great experience! It's wonderful to hear that you found our team easy to work with and that our service was quick and efficient.
Great service
Polite and friendly staff. Good quality service which was completed on time.
15 de outubro de 2025
Resposta da National Windscreens - Liverpool
We appreciate you sharing! We're so glad to hear that you found our staff polite and friendly and that the quality service was completed on time.
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