Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... Ver mais
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Localização
Trocar localização15b Cosgrove Way, LU1 1XL Luton, GB
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Veja o que dizem as avaliações
It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... Ver mais
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Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... Ver mais
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On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house. I was called by the engineer and asked to attend the local site for the works to be ca... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Luton
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
15b Cosgrove Way, LU1 1XL, Luton, Reino Unido
4,4
Excelente
190 avaliações
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Great customer service quick fix to my…
Great customer service quick fix to my problem and a great professional job done
24 de fevereiro de 2026
Resposta da National Windscreens - Luton
We appreciate your positive feedback! We are happy to know that you received great customer service with a quick fix and a great professional job.
Been scheduled 3 times to be turned…
Been scheduled 3 times to be turned down 3 times with the reason in the day of the fitting that the windscreen hasn’t been delivered to them.The final time they also finished the job but the windscreen came without the rubber seal so had to be rescheduled again.I finally got the windshield with the rubber seal but it was a hassle.Strange way of doing business,i don’t know how they are in profit .
28 de fevereiro de 2026
Resposta da National Windscreens - Luton
We appreciate you sharing this. We're sorry to hear about the multiple reschedulings and issues with the windscreen and seal. We will look into these logistical challenges.
Very fast service and amazing customer…
Very fast service and amazing customer service.
27 de fevereiro de 2026
Resposta da National Windscreens - Luton
We appreciate you sharing that our service was very fast with amazing customer service! We are so happy you were pleased with us.
Straightforward check in
Straightforward check in - good communication.
The one negative was the address and postcode on sat nav took you to another unit - so it took 10 mins of searching to find it
26 de fevereiro de 2026
Resposta da National Windscreens - Luton
We're glad the check-in and communication were good. We apologize for the navigation issues caused by the address. We'll investigate this to prevent future confusion. Thanks for your feedback!
Excellent service
21 de fevereiro de 2026
Resposta da National Windscreens - Luton
Thank you for your positive feedback!
National Windscreens , great experience
National Windscreens customer service was brilliant from start to finish, they sorted all the details with my insurance company, all I had to do was pay the excess on the day of booking. I was given an installation date for my replacement windscreen to be fitted.
I went to my nearest fitting centre on the day and had the work done, the installation was carried out and the vehicle was left clean and tidy. Sam the fitter did a Great Job, well done and a big thank you to National Windscreens. I would happily recommend them.
17 de fevereiro de 2026
Resposta da National Windscreens - Luton
We're happy to hear the customer service was brilliant and that we sorted the insurance details for you. It's great to know the replacement windscreen installation was carried out to a high standard, leaving your vehicle clean and tidy. We appreciate your recommendation!
Good company
Good communication after booking, and kept in touch before the appointment. Done in time stated.
23 de fevereiro de 2026
Resposta da National Windscreens - Luton
We're glad you enjoyed your experience, and we appreciate you pointing out our communication and efficiency. Thank you for your positive feedback!
Resposta da National Windscreens - Luton
We appreciate you sharing that the job and service were good! We are so happy you had a positive experience with our team.
Resposta da National Windscreens - Luton
We appreciate your feedback and are happy you were pleased with our service and timing.
Really happy with their service
Really happy with their service. Staff were friendly when I dropped my vehicle off for a windscreen replacement. Job was completed within 3 hours and everything was done professionally. Would recommend them to anyone who needs a repair or replacement.
12 de fevereiro de 2026
Resposta da National Windscreens - Luton
We appreciate your positive feedback. We're happy to hear that you were pleased with our team's friendliness and the professional service you received during your windscreen replacement. We're glad the job was completed quickly and that you would recommend us.
On the morning of my windscreen being…
On the morning of my windscreen being replaced it was raining quite heavy and I had no cover outside my house.
I was called by the engineer and asked to attend the local site for the works to be carried out.
I waited in their facilities, where comfortable seating and free WiFi was provided.
To my surprise the works was completed very quickly and the staff were all very professional and courteous.
6 de fevereiro de 2026
Resposta da National Windscreens - Luton
We appreciate you taking the time to share your experience. We're glad the engineer was able to accommodate you during the inclement weather and that you were comfortable while the work was completed quickly and professionally.
My car's Windscreen was replaced by…
My car's Windscreen was replaced by National Windscreens at Luton recently. They did a great job. Thank you so much!
29 de janeiro de 2026
Resposta da National Windscreens - Luton
We're happy to hear that the windscreen replacement at Luton met your expectations. We appreciate your positive feedback and are grateful for your recognition of our team's efforts.
totally bad sevice ,too much scratch on…
totally bad sevice ,too much scratch on new windscreen,missing some windscreen rubber seal,when i open my hood i see long ribber on top of engine when i do inspection thats a front hood rubber seal is missing ,i have no time to go back there
22 de janeiro de 2026
Resposta da National Windscreens - Luton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Resposta da National Windscreens - Luton
We appreciate you sharing! We are so happy you were pleased with our fast, professional, and efficient service.
Resposta da National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Perfect job and very friendly staff
14 de janeiro de 2026
Resposta da National Windscreens - Luton
We appreciate you sharing that the job was perfect and our staff was very friendly! We are so happy you had a positive experience with us.
Resposta da National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The actual installation was great
The actual installation was great. Took a few hours. The only gripe I have was the location. The site in Luton was not easy to find if you do not know the area. Google maps direct you to a different area. The site needs to be placed in Google maps.
13 de janeiro de 2026
Resposta da National Windscreens - Luton
We appreciate your feedback and are glad the installation went well. We're sorry you had trouble finding our Luton location. We will review the map directions to improve the customer experience.
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