The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... Ver mais
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Localização
Trocar localizaçãoUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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Veja o que dizem as avaliações
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... Ver mais
A empresa respondeu
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... Ver mais
A empresa respondeu
I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Maidstone
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, Reino Unido
- 01622-410-224
4,7
Excelente
512 avaliações
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Resposta da National Windscreens - Maidstone
We're glad you enjoyed your experience. Thank you for your positive feedback regarding our communications and timing.
easy to book and got my truck sorted…
easy to book and got my truck sorted very fast, good professional staff.
8 de agosto de 2025
Resposta da National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear that booking was easy and our professional staff sorted your truck out quickly for you.
Had chipped windscreen repaired
Had chipped windscreen repaired. Can see small mark. Was told it's an air bubble. 90% ok. Was told anytime between 9 and 5. Couldn't track operative. Had 15mins warning of arrival. 😃
8 de agosto de 2025
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
all work carried out to entire satisfaction …
the replacement screen was carried out with great care and efficiency I had no complaints
1 de agosto de 2025
Resposta da National Windscreens - Maidstone
We're so glad to hear the screen replacement was done carefully and efficiently to your satisfaction. Thank you for sharing your positive experience with us!
great service and kept me informaed.
31 de julho de 2025
Resposta da National Windscreens - Maidstone
We appreciate you sharing your experience. We are happy to hear you received great service and were kept informed. Thank you!
Very professional on time and polite
Very professional on time and polite. Customer service excellent
29 de julho de 2025
Resposta da National Windscreens - Maidstone
We appreciate your positive feedback! We are so happy to hear that you found our team professional, punctual, and polite, with excellent customer service.
Resposta da National Windscreens - Maidstone
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Extremely courteous and very efficient
18 de julho de 2025
Resposta da National Windscreens - Maidstone
We appreciate you taking the time to share your positive experience. We are happy to hear that you found our team to be efficient and courteous.
Looks like a good job.
23 de julho de 2025
Resposta da National Windscreens - Maidstone
We appreciate you taking the time to share your positive feedback with us!
Efficient Replacement
I was expecting that the replacement windscreen would take up to four hours - but the job was completed in just over 1 hour.
Customer service was excellent.
21 de julho de 2025
Resposta da National Windscreens - Maidstone
We're glad you enjoyed your experience, and we appreciate you taking the time to share your feedback. We're happy to hear that the windscreen replacement was completed efficiently and that our customer service was excellent.
Had a cracked windscreen for a month as…
Had a cracked windscreen for a month as my first appointment the replacement glass had a big scratch through it. The employee handled this very well and helped me book a new appointment. Second appointment they brought the wrong windscreen for the car so had to go back to the depot and get the right one. Then proceeded to carry out the work but it started raining. The employee just stated how they had a shiny new van which doesn’t have a shelter like the old vans so couldn’t carry out the work even though it was forecasted to rain. They said they would contact me throughout the day but didn’t hear back until the evening and then didn’t support with booking a new appointment or communications. Had a bit of a nightmare booking new appointments over the phone as constantly talking to new people and they didn’t seem to understand the urgency of replacing my windscreen due to needing my car. Thankfully, the third appointment everything went smoothly. Once the work was carried out, all went well but just a shame as I don’t think anyone paid much attention to me as a customer and would have been nice to felt more understood.
24 de julho de 2025
Avaliação não solicitada
Resposta da National Windscreens - Maidstone
We appreciate you sharing your experience. We're sorry to hear about the issues with the scratched glass, incorrect windscreen, and weather-related delays. It's regrettable that the communication and booking process caused further frustration, and that you felt unsupported. We'll review your feedback to improve our service and ensure customers feel more valued.
The panoramic Sunroof failed on my car…
The panoramic Sunroof failed on my car 1 week before going on holiday. Ryan and his team were fantastic. Ryan helped to ensure the part was ordered and the case pushed along. I was given a part eta thatvwould have meant missin half the holiday. The part arrived early and Ryan called mecstraight in. The main customer service centre was okay, although slow at requesting information. Rather annoyingly I got a call saying I hadn't provided a photo that hadn't been requested which delayed the part being ordered. Overall the Maidstone team get 5 stars. They were brilliant.
18 de julho de 2025
Resposta da National Windscreens - Maidstone
We're happy to hear that the team provided brilliant support and ensured you didn't miss your holiday. We appreciate your feedback regarding the customer service experience and will address the delays. Thank you for the five-star rating!
Resposta da National Windscreens - Maidstone
We appreciate you taking the time to share your feedback. We're so happy to hear you received friendly and efficient service.
Resposta da National Windscreens - Maidstone
We appreciate you sharing your positive experience with us! We are so happy to hear you received great service and found our staff friendly.
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Maidstone
We appreciate you sharing your experience! We're happy to hear you found our service efficient and courteous. Thank you!
Speed of fitting
30 de junho de 2025
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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