Good communication. Windscreen replaced and they checked that all the safety features on my car worked with the new windscreen.
A empresa respondeu
Localização
Trocar localização94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB
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Veja o que dizem as avaliações
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... Ver mais
A empresa respondeu
Fast service, great communication, friendly staff. Had to replace windscreen and had to use National Windscreens. Easy to book a date and time. Plenty of choices and they’ll replace at any location -... Ver mais
A empresa respondeu
Windscreen replacement Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Mo... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Milton Keynes
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, Reino Unido
- 01908-465-143
4,3
Excelente
638 avaliações
Pede aos clientes que avaliem
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Kept notified with good communication
Kept notified with good communication. Fitter was professional and polite.
23 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you were kept informed and that our fitter was professional and polite. Thank you for your positive feedback!
Good comms, friendly staff
Easy to book but confirmation was not sent right away to let me know the price. Communication through to the date was good. Outlet that did the window was friendly and got the job done on time.
22 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate you sharing your experience. We're glad the booking was easy and the service was completed on time by a friendly team. We'll review our confirmation process to ensure pricing is sent promptly.
Well deserved 5 stars all round!
The ease of the booking and the professionalism, the updates in timings and the good spirit of the gentleman who fitted it. All round best customer service I have received for a long time.
21 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback! We're happy to hear that you found the booking easy, and were pleased with the professionalism, updates, and the technician's positive attitude. We're glad you received the best customer service.
fast service
18 de julho de 2025
Resposta da National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very happy with the windscreen change
Very happy with the windscreen change. Had a massive crack from a stone chip. The screen had heating elements in it and distance markers for traffic. All changed ok.
Thanks
15 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that the windscreen replacement met your expectations! We appreciate you letting us know that the change, including the heating elements and distance markers, was successful. Thanks for your feedback.
My windscreen was replaced as planned
My windscreen was replaced as planned, in a friendly, efficient and timely manner
8 de julho de 2025
Resposta da National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback! We're so happy to hear you received great, friendly, professional, and timely service.
Great service
Easy to navigate the website to arrange repair and a friendly professional representative carried out the repair a few days later and to my entire and utter satisfaction.
3 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you found our website easy to use and that the repair was completed to your satisfaction. We appreciate your positive feedback and thank you for taking the time to share your experience.
Brilliant service from beginning to end
Brilliant service from beginning to end. Dealt with professionally and swiftly.
1 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback! We're happy to hear that you received brilliant service and were dealt with professionally and swiftly from beginning to end.
On pick up
On pick up, they gave me the wrong key. Then my car was making a knocking noise (it wasn't before) i called national windscreen not helpful at all.
I got in the front passenger side and all the plastic housing was on the floor!!! Car is a hybrid so things had to be moved. Fixed it myself.
26 de junho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate you bringing these issues to our attention. We're sorry the wrong key was provided and that you experienced a new noise and damage to the interior. We'll investigate these concerns to improve our service. Thank you.
Great friendly customer service
Great, friendly customer service, thoroughly professional and was done very quickly too
23 de junho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your feedback! We're so glad you received great, friendly customer service, and that our team was professional and efficient.
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you had a positive experience with our service. Thank you for taking the time to share your feedback with us.
Technician arrived in time frame
Technician arrived in time frame, carried out work exemplary.
And the job looked fantastic very pleased to customer
24 de junho de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that our technician arrived on time and performed the work to your satisfaction. We appreciate your positive feedback and are pleased you're very happy with the result.
Excellent
Excellent. What can I say. The guys were really friendly and professional. Made me feel very comfortable as a woman. Kept me fully informed. I wouldn’t hesitate to use them and would be happy to recommend.
Thank you!
23 de junho de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team's professionalism and friendly service. It means a lot that you felt comfortable and informed. Thank you for your recommendation!
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback! We're happy to hear that our service was great, and our staff were knowledgeable and friendly, doing a great job.
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you had a pleasant and efficient experience. Thank you for your positive feedback; we appreciate it!
very friendly and cheerful guy couple…
very friendly and cheerful guy couple of issues re trim but hopefully sorted and thorough
17 de junho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback and are so glad you found our team friendly. We'll look into the trim issues you mentioned and hope to resolve them quickly.
Resposta da National Windscreens - Milton Keynes
We're glad you found our service quick, efficient, and professional. Thank you for your positive feedback; we appreciate it.
Windscreen fitting fine but
Windscreen fitting fine but
Cut cables to live feed rear view mirror (ford custom van)
Slow to come up with solution to sort it out so still not working.
If Milton Keynes branch would answer the phone would help!!
Also Paid extra for windscreen wipers that went flying off when I used them too
Wish my insurance company used someone else now
18 de junho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate you bringing this to our attention. We're sorry the installation and resolution fell short of expectations, especially regarding the mirror and wipers. We'll investigate the communication issues at the Milton Keynes branch and address the cable issue. Thanks for your feedback.
Resposta da National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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