My camera falling off windscreen as soon as got up the road really annoying didnt put any new stickers on dissapointing . Can see where taken off old windscreen nothing sticky put back .
A empresa respondeu
Localização
Trocar localização41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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Veja o que dizem as avaliações
Was very good service staff were very professional, the waiting room had tea and coffee plenty of seats etc they were on time to my appointment windscreen all change very quickly and no mess left in t... Ver mais
A empresa respondeu
I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... Ver mais
A empresa respondeu
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Norwich
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, Reino Unido
- 01603-905-130
4,7
Excelente
1 mil avaliações
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Nightmare
Time was arranged for 12 due to partner having cancer and needing care, I was told it was four hours and I said I would have to wait as depot 16 miles from home and no way of getting home.
I arrived and was told it was 1pm appointment and that I would have to wait, very rude member of staff and unacceptable manner and was quite disrespectful. He offered to reschedule my appointment and said none of the information was on the system, I called the booking line and they said everything was on the job card and there should not have been a problem.
I was made to wait until 1.45 before they did the job and then they bodged up replacing my dashcam.
I would never recommend this company, my
27 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with the appointment time, the behavior of our staff, and the dashcam installation. We'll investigate what happened and take steps to prevent similar situations in the future.
Resposta da National Windscreens - Norwich
We're happy to hear that our product met your expectations. We appreciate your positive feedback and thank you.
Brilliant service s fast and Scott was…
Brilliant service so fast and Scott was amazing plus a great place to sit and wait with free coffee and WiFi and a place to work
23 de abril de 2026
Resposta da National Windscreens - Norwich
We're happy you enjoyed our fast service and comfortable amenities. It's great to hear that our team member provided amazing support. Thank you for your positive feedback!
Resposta da National Windscreens - Norwich
We appreciate you sharing that our staff was friendly and quick! We are so happy you were pleased with us.
GREAT SERVICE AND COMMUNICATION
15 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate you sharing that you received great service and communication! We are so happy you were pleased with our work.
Efficiency
16 de abril de 2026
Resposta da National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Overall a satisfactory service
Overall a satisfactory service
Only 1 complaint work did not start on my car until over an hour of the allocated start time
A text saying that they are running late would have prevented a lot of unnecessary rushing
16 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate your feedback. We are sorry to hear about the delay in starting your car's work and the impact it had on your schedule. We will review our communication process to prevent similar situations.
Resposta da National Windscreens - Norwich
We appreciate you sharing that the appointment was great and the staff helpful! We're so happy you felt comfortable with us.
Excellent communication from booking…
Excellent communication from booking until completion. Skilled fitter and very personal service from Scott at Norwich depot.
17 de abril de 2026
Resposta da National Windscreens - Norwich
We're happy to hear about the excellent communication you experienced from booking to completion. Thank you for recognizing the skilled fitter and personal service.
All whent smoothly
All whent smoothly. I popped out to a nearby carvery for coffee, and they text when it was ready. Very happy with the work. Thank you.
16 de abril de 2026
Resposta da National Windscreens - Norwich
We're happy to hear that everything went smoothly and that you were pleased with the service. Thank you for your positive feedback; we appreciate it!
Excellent service
Scott who did my windscreen was polite and kept me up to date with the work
14 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate your positive feedback! We are so happy to learn that our technician was polite and communicative while completing the work.
Great service
13 de abril de 2026
Resposta da National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Norwich
We appreciate you sharing that our service was great, on time, and a good job! We are so happy you were pleased with us.
Had a few issues with first fitting…
Had a few issues with first fitting returned a replacement screen was ordered and put in quickly.
1 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate you sharing your experience. We are happy to hear that the replacement screen was installed quickly after the initial fitting issues. Thank you!
Great communication when booking the…
Great communication when booking the appointment, very efficient and professional service.
7 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate your positive feedback! We are so happy to learn that you experienced great communication when booking and found our service efficient and professional.
All done very smoothly and fast
All done very smoothly and fast. And a nice relaxing waiting room to wait
4 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate your feedback! We're so glad that everything was done smoothly and quickly, and that you enjoyed our relaxing waiting room.
Was very professional clean helpful
Was very professional clean helpful, explained what was doing and answered all my questions easy to do on boo. Would use again if ever need to.k online
3 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate your positive feedback. We're happy to hear that the service was professional, clean, and helpful and that everything was easy to book online. We're also glad all your questions were answered.
Great service
The replacement was done quickly and to time, I can have not complaint. Would be very happpy to recommend
2 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate your positive feedback and are happy to learn that the replacement was completed quickly and on time. We're also glad you'd recommend us.
Quick efficient friendly service thank…
Quick efficient friendly service thank you
1 de abril de 2026
Resposta da National Windscreens - Norwich
We appreciate you sharing that our service was quick, efficient, and friendly! We are so happy you had a great experience with us.
The booking went according to plan
The booking went according to plan, the welcome was very pleasant, and my Ranger was left clean and tidy. many thanks
1 de abril de 2026
Resposta da National Windscreens - Norwich
We're happy to hear that your booking went smoothly and that you were pleased with how your Ranger was left. Thank you for your positive feedback!
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