Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Ver mais
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Localização
Trocar localização1 Carr Road, Fengate, PE1 5YA Peterborough, Cambridgeshire, GB
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Veja o que dizem as avaliações
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
A empresa respondeu
Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Ver mais
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Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Peterborough
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Reino Unido
- 01733-785-027
4,5
Excelente
702 avaliações
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Resposta da National Windscreens - Peterborough
We are so pleased to hear that you experienced such great, fast, and smooth service. We truly appreciate your positive feedback!
Excellent service from start to finish
Excellent service from start to finish. Very friendly staff, comfortable waiting area. I even got a cup of tea! My car was ready within 2 hours and I have no complaints. The chap who bought my car around was friendly and courteous. I would highly recommend.
5 de agosto de 2026
Resposta da National Windscreens - Peterborough
We're delighted to hear that you received excellent service from start to finish! It's wonderful that our staff were friendly, you enjoyed our comfortable waiting area and a cup of tea, and that your car was ready so quickly.
Resposta da National Windscreens - Peterborough
We're so pleased to hear that you experienced fast service and found our team to be friendly. Thank you for your wonderful feedback and for recognizing our good work!
Paid for new wiper blades and new…
Paid for new wiper blades and new screen, wiper blades not fitted, yet charged for them and not told they weren’t fitted. They had two weeks warning yet blamed it’s a new service, what do you expect. Poor customer service!
27 de julho de 2026
Resposta da National Windscreens - Peterborough
We are very sorry to hear about the issues with your recent service, especially regarding the wiper blades not being fitted despite being charged. We understand your frustration and are reviewing our processes to prevent this from happening again.
Highly recommend
Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appointment booked and fingers crossed all goes well. Generally though, couldn't fault the service.
24 de julho de 2026
Resposta da National Windscreens - Peterborough
We're glad to hear that our staff were friendly, knowledgeable, and helpful. We appreciate your understanding regarding the screen issue and are pleased that a replacement has been arranged. We hope everything goes smoothly with the new screen.
I recently had my window screen…
I recently had my window screen replaced, and was very happy with the service. The whole process was quick, professional, and completed to a very high standard. The technician was friendly, and left everything clean and tidy. I would definitely recommend them to anyone looking for excellent workmanship and great customer service.
15 de julho de 2026
Resposta da National Windscreens - Peterborough
We're delighted to hear you were very happy with our service! It's wonderful that the process was quick, professional, and completed to a high standard. We're especially pleased that our technician was friendly and left everything clean and tidy. Thank you for your recommendation!
Resposta da National Windscreens - Peterborough
We are so pleased to hear that you experienced such prompt and excellent service from us. We truly appreciate your positive feedback!
The technician who came was great
The technician who came was great, made the process very easy, no fuss excellent service.
4 de julho de 2026
Resposta da National Windscreens - Peterborough
We're so pleased to hear that our technician provided excellent service and made the process easy and fuss-free for you. Thank you for your kind feedback!
Resposta da National Windscreens - Peterborough
We are so pleased to hear that you experienced such prompt and delightful service from us. We truly appreciate your positive feedback!
Resposta da National Windscreens - Peterborough
We are so pleased to hear that you experienced very good and professional service. We truly appreciate your kind words and positive feedback.
Exceptionally polite staff and efficient service.
Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car anyway, chase up the approval and within 1.5-2hrs they had fitted a brand new screen and had me on my way!
Staff were all polite and courteous, very helpful and a pleasure to deal with. I would happily recommend them without a doubt.
24 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We're delighted to hear about your positive experience with us, especially after the vandalism to your windscreen. It's great to know that we could manage the insurance process efficiently and get your new screen fitted so quickly. We appreciate your kind words about our polite and helpful staff. Thank you for your recommendation!
I used recently for a windscreen…
I used recently for a windscreen replacement with ADAS calibration.
On the positive side, I am very happy with the actual windscreen replacement. The glass looks great, the installation was clean, and the physical fitting was done well.
However, I am really disappointed with the ADAS calibration. Since getting the car back, the Lane Keep Assist isn't working properly—the car fails to hold its lane when the system is activated. To make matters worse, I wasn't provided with an ADAS calibration certificate or report when the job was finished, so I have no proof it was even done correctly.
I have booked another appointment with them for a re-calibration. I am giving 3 stars for now because of the safety risk with the lane assist, but I am happy to update and improve this review later depending on how they resolve the issue at my next appointment.
25 de junho de 2026
Resposta da National Windscreens - Peterborough
Thank you for sharing your feedback. We are glad to hear that you are happy with the windscreen replacement itself, and that the installation was clean and well-executed. However, we are truly sorry to learn about your disappointment with the ADAS calibration. We understand your concern regarding the Lane Keep Assist not functioning correctly and the lack of a calibration certificate. We appreciate you giving us another opportunity to resolve this with your upcoming re-calibration appointment. We are committed to ensuring your vehicle's safety systems are working perfectly.
The automated online reporting system…
The automated online reporting system was very effective. In addition, the Peterborough centre was very accommodating when it came to dropping and collecting the car because of my long shifts.
17 de junho de 2026
Resposta da National Windscreens - Peterborough
We're delighted to hear that our online reporting system was effective and that our Peterborough center was accommodating with your drop-off and collection times. Thank you for your positive feedback!
Everything went well
Easy booking, everything went smootly. They finished the job earlier than expected.
19 de junho de 2026
Resposta da National Windscreens - Peterborough
We're so pleased your booking was easy and everything went smoothly, with the job finished earlier than expected. Thank you for your feedback!
Had go back as air bubbles was putting…
Had go back as air bubbles was putting my radar out but guys sorted it out
23 de junho de 2026
Resposta da National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
I am happy with the service provided when they repaired my windscreen.
16 de junho de 2026
Resposta da National Windscreens - Peterborough
We are so pleased you are happy with our windscreen repair service. Thank you for your kind feedback!
Resposta da National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really helpful fitting in with our…
Really helpful fitting in with our personal situation, even keeping the car overnight due to us being unable to get there on the day the windscreen was replaced. Excellent service
11 de junho de 2026
Resposta da National Windscreens - Peterborough
We're happy to hear we could accommodate your situation and keep your car overnight. We appreciate your kind words about our excellent service!
Good job clean with respect thank you…
Good job clean with respect thank you very much.
8 de junho de 2026
Resposta da National Windscreens - Peterborough
We are so glad you were pleased with our clean and respectful service. Thank you very much!
Easy to book the replacement and fitted…
Easy to book the replacement and fitted with no drama in good time.
5 de junho de 2026
Resposta da National Windscreens - Peterborough
We're glad booking was easy and the replacement was fitted without drama and in good time. Thank you!
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