Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Ver mais
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Localização
Trocar localização1 Carr Road, Fengate, PE1 5YA Peterborough, Cambridgeshire, GB
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Veja o que dizem as avaliações
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
A empresa respondeu
Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Ver mais
A empresa respondeu
Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Peterborough
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Reino Unido
- 01733-785-027
4,5
Excelente
701 avaliações
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Waited a hour for a guy to turn up with…
Waited a hour for a guy to turn up with a crack repair kit
8 de julho de 2025
Resposta da National Windscreens - Peterborough
We regret the delay and inconvenience you experienced. We'll review this to improve our service and appreciate your feedback.
good service and timely replacement
11 de julho de 2025
Resposta da National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician was polite and friendly…
The technician was polite and friendly and respectful of the equipment in the car. Suggested i take the car into them due to the heat which was fine for me.
11 de julho de 2025
Resposta da National Windscreens - Peterborough
We appreciate your feedback! We're happy to hear that the technician was polite, friendly, and respectful. We are also glad the suggestion to bring the car in due to the heat worked out well for you.
Resposta da National Windscreens - Peterborough
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - Peterborough
We appreciate you sharing! We're so happy you experienced good communication and service during your visit with us.
Disappointing experience
Whist I cannot fault the staff and the service I received on both my visits it was very irritating to have to return the vehicle as the screen would not calibrate on the first visit.
I do not live anywhere near the fitting centre and the screen couldn’t be fitted at home as it required calibration. An hour’s journey each way on both occasions was both time consuming and tiring to say the least.
Today as the car sat in the sunshine the on screen device fell off though thankfully it seems to have stuck when reattached! I do not wish to have to return for a third time !!
5 de julho de 2025
Resposta da National Windscreens - Peterborough
We appreciate your feedback and are sorry the screen calibration issue required a second visit. We regret the inconvenience caused by the travel. We'll investigate the device falling off and take steps to prevent this in the future.
Resposta da National Windscreens - Peterborough
We're happy to hear that your experience was quick, efficient, and worry-free. Thank you for your positive feedback; we appreciate it!
Windscreen replacement
A well organised office, greeted in a friendly manner and promised kept as was informed straight away on repair.
25 de junho de 2025
Resposta da National Windscreens - Peterborough
We're happy to hear that you found our office well-organized and our team friendly. We're glad our communication about the repair met your expectations. Thank you for your positive feedback!
Met by a cheerful and helpful…
Met by a cheerful and helpful receptionist who had all the paperwork ready.
Car was ready for collection well inside the four hours quoted.
Clean and tidy premises with a comfortable waiting area.
25 de junho de 2025
Resposta da National Windscreens - Peterborough
We're happy to hear that you had a positive experience! It's great to know the paperwork was ready and the car was prepared ahead of schedule. We appreciate your feedback regarding our premises and team.
Resposta da National Windscreens - Peterborough
We appreciate your positive feedback! We're happy to hear you received prompt service and good communication. Thank you!
Excellent service
Excellent service. Arranging a replacement windscreen was very straightforward forward. The technician turned up on the day agreed and the installation process was quick and very professional. Highly recommended.
19 de junho de 2025
Resposta da National Windscreens - Peterborough
We appreciate your positive feedback. We're delighted to hear that arranging your windscreen replacement was straightforward and the installation was quick and professional. We're glad you recommend our services.
Resposta da National Windscreens - Peterborough
We appreciate you recommending our great and quick service! Thank you for sharing your positive experience with us.
Very rude and abrupt
Very rude and abrupt. I was told I had a 4 hour morning appointment but when I got a call to confirm the day before was told it wasn’t booked until 10.30. Dropped car off at 8.30 and said I needed it back at 3pm latest. Didn’t hear anything all day so phoned at 3 to be told it would be another hour!! Just to finish it off the wipers miss a large patch on the new screen. Very disappointing
10 de junho de 2025
Resposta da National Windscreens - Peterborough
We regret to hear about the issues you experienced with your appointment and the wiper performance. We appreciate you bringing this to our attention. We'll look into what happened and aim to improve our service.
Efficient repair
The repair was completed in a timely manner and the vehicle was thoroughly cleaned afterwards.
13 de junho de 2025
Resposta da National Windscreens - Peterborough
We're happy to hear that the repair was completed promptly and that you appreciated the thorough cleaning of your vehicle. Thank you for your feedback.
Resposta da National Windscreens - Peterborough
We appreciate your positive feedback! We're happy you experienced prompt service and that you found our staff friendly.
It took a while to get a booking and…
It took a while to get a booking and despite on the day they couldn't come to my house because of the rain. The service was very good
6 de junho de 2025
Resposta da National Windscreens - Peterborough
We appreciate your patience in securing a booking. We regret that the weather affected our ability to provide service at your home. We're glad you found the service to be good!
Resposta da National Windscreens - Peterborough
We appreciate you sharing your experience with our good and quick service!
Clear requirements for delivery
Clear requirements for delivery, clear instructions about how to avoid washing or applying pressure for a few days, prompt message sent when completed.
29 de maio de 2025
Resposta da National Windscreens - Peterborough
We're happy to hear that our delivery requirements and aftercare instructions were clear and helpful. We appreciate you mentioning our prompt communication upon completion. Thank you for your positive feedback!
Very good, only a very minor niggle
No acknowledgement on arrival and made to wait a few minutes but otherwise service was very good.
3 de junho de 2025
Resposta da National Windscreens - Peterborough
We appreciate your feedback and are pleased that you found the service very good. We regret that your arrival wasn't properly acknowledged, and we'll address this.
Efficient
Friendly staff, professional, kept informed from start to end of job, impressive all round service.
19 de maio de 2025
Resposta da National Windscreens - Peterborough
We're happy to hear our staff was friendly and professional and that you were kept informed throughout the job. We appreciate your positive feedback on our service!
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