Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Ver mais
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Localização
Trocar localizaçãoUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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Veja o que dizem as avaliações
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Ver mais
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Ver mais
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Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Reading
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Reino Unido
- 0118-336-0067
4,7
Excelente
657 avaliações
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Very helpful staff
Very helpful staff - went out of there way to accommodate me. Well done.
8 de setembro de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that our team was incredibly helpful and went above and beyond to accommodate your needs. Thank you so much for taking the time to share your wonderful feedback with us!
Resposta da National Windscreens - Reading
We are so pleased to hear that you experienced clear, helpful, and timely updates from our team throughout the entire process. Thank you for taking the time to share your wonderful feedback!
Very impressed with the service
Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
12 de outubro de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that you were impressed with our fast and efficient service! It's wonderful to know that you found our waiting area comfortable and enjoyed having a convenient coffee spot nearby while you waited. Thank you for sharing your great feedback!
Resposta da National Windscreens - Reading
We're so pleased to hear that you found our team to be polite and efficient. We truly appreciate your kind words and positive feedback.
No fuss
Did the job quickly without fuss. Took care of all the paperwork. Happy.
25 de setembro de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that the job was done quickly and without fuss, and that we took care of all the paperwork. Thank you for your wonderful feedback!
Excellent service And friendly staff…
Excellent service And friendly staff and a quick turn round .
19 de setembro de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that you experienced excellent service from our friendly staff and that we were able to provide a quick turnaround. Thank you for your wonderful feedback!
Windscreen repair was excellent
Windscreen repair was excellent, i was ask to pay £25.
Today i was sent a message to pay another £75 i will be contacting them asking why they are demanfing more money!!!
16 de setembro de 2026
Resposta da National Windscreens - Reading
We're sorry to hear about the confusion regarding the additional charge. We understand your frustration and want to clarify this for you. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
everything is very good.
15 de setembro de 2026
Resposta da National Windscreens - Reading
We're so happy to hear everything was very good! We truly appreciate your kind words and positive feedback.
Windscreen replacement
Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't have a carport or garage, so they called to ask if I could take my vehicle to their workshop which was less than a mile from my house. So grateful the option was available rather than delay the work. Everyone was helpful and kept me informed. There was a comfortable waiting area with free WiFi so I was still able to get my work done. Would not hesitate to use again.
9 de setembro de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that our communication was excellent and that we could accommodate your booking despite the heavy rain. It's wonderful that our team kept you informed and that you found our waiting area comfortable and convenient. Thank you for your kind words; we appreciate your recommendation!
Lovely staff at the Reading branch with…
Lovely staff at the Reading branch with great service!
24 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that you found our staff at the Reading branch to be lovely and that you received great service. Thank you for your wonderful feedback!
Very good service
Very good service
I had a couple of chips on my windshield to be repaired and was able to book the repair service for the day I wanted (soon).
The young man arrived within the timeframe given and was polite and competent. All done within 30mins. Very happy customer.
2 de setembro de 2026
Resposta da National Windscreens - Reading
We're delighted to hear you received very good service! It's wonderful that you were able to book your repair for the day you wanted and that our technician arrived within the timeframe given. We're so pleased that they were polite and competent, completing the repair quickly.
Fantastic experience
From the first call to the completion of the work, the team was friendly, professional, and very helpful. The whole booking process was smooth and well organised. The staff were fantastic, welcoming, and always available to help. I would definitely recommend their service!
5 de setembro de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear you had such a positive experience! It's wonderful that our team was friendly, professional, and helpful from your first call to the completion of the work. We're especially glad the booking process was smooth and well-organized, and that our staff were fantastic and welcoming. Thank you for your recommendation!
Easy booking and fast service but my…
Easy booking and fast service but my windscreen now steams up in the middle at the bottom which it never did before and the wipers are not re fitted properly
28 de agosto de 2026
Resposta da National Windscreens - Reading
We appreciate your feedback regarding the booking and service speed. We are very sorry to hear about the issues with your windscreen steaming up and the wipers not being refitted correctly. We will review our procedures to ensure this does not happen again.
Resposta da National Windscreens - Reading
We're so happy to hear that everyone was lovely and kind, and that the process was easy and the fix was very quick! Thank you for sharing your positive feedback.
The receptionist and the young man who…
The receptionist and the young man who did the job were excellent.
23 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that you found our receptionist and the young man who did the job to be excellent. Thank you for your wonderful feedback!
Service delivery
The booking process was less of a hassle and the staff were friendly and respectful. The service offered was top notch.
23 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased to hear that the booking process was easy and that our staff was friendly and respectful. It's wonderful to know the service offered was top-notch!
Very unpleasant experience with them…
Very unpleasant experience with them where I sent my wife for a windscreen replacement and she didn't feel welcomed at all.
At the day of the service I received notification on the link saying zero outstanding balance and after the installation by 1 week they called to ask for a payment of 110£, where I just replaced my other car with same windscreen just for 60£ fees.
26 de agosto de 2026
Resposta da National Windscreens - Reading
We are truly sorry to hear about your wife's unpleasant experience and that she did not feel welcomed. We also regret the confusion and frustration regarding the payment for the windscreen replacement. We are reviewing this internally to improve our service.
The best out of an unfortunate situation
The technician arrived with a broken windscreen, meaning that the car was not driveable for another day & was messing up with my plans. But, the technician was well mannered, helpful and tried to make the best out of an unfortunate situation. Customer service was good.
26 de agosto de 2026
Resposta da National Windscreens - Reading
We sincerely apologize for the inconvenience caused by the broken windscreen and the disruption to your plans. We appreciate your understanding and kind words about our technician's helpfulness and our customer service.
Easy to book appointment
Easy to book appointment, reception gave all relevant information and timely installation.
25 de agosto de 2026
Resposta da National Windscreens - Reading
We're so pleased you found it easy to book your appointment and that our reception team provided all relevant information. It's great to hear about the timely installation! Thank you for your wonderful feedback.
Damaged my car arches
Not great , my car paint had been damaged on two side of arches with glue , which had removed my lacker on the surface . Plus my Radio / GPS which sticked to glass had been 1 damaged off 4 . I been told the manager will contact me to rectify the paints issue . So far no one contacted . I will be raising this with insurance company .
19 de agosto de 2026
Resposta da National Windscreens - Reading
We are truly sorry to hear about the damage to your car's paintwork and the issue with your radio/GPS unit. We understand your frustration regarding the lack of contact from a manager to resolve the paint issue. We are investigating this matter to understand what went wrong.
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