The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the fro... Ver mais
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Localização
Trocar localização562 Ipswich Road, Slough Trading Estate, SL1 4EP Slough, Berkshire, GB
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Veja o que dizem as avaliações
Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... Ver mais
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Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... Ver mais
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Excellent service. Kept me informed all the way through process. The Admin/Office were extremely helpful and arranged an early time slot. Technician was very polite and prompt. Would highly recommend... Ver mais
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Detalhes da empresa
Sobre National Windscreens - Slough
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, Reino Unido
- 01753-415-216
4,2
Muito Bom
961 avaliações
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Unable to respond to customer question
Tried on repeated occasions to get clarity on type of glass being used to replace windscreen without success. Very frustrating. When it came to the actual replacement, process was smooth.
1 de agosto de 2026
Resposta da National Windscreens - Slough
We appreciate your feedback and regret to hear about the difficulty you experienced in getting clarity on the type of glass used. We're glad the replacement process itself was smooth. We will review our communication procedures to ensure this doesn't happen again.
Professional service
Staff were amazing friendly and helpful. Very comfy waiting lounge. Job done so quickly just over an hour to fit new windscreen definitely recommed this company 👌👍💯
31 de julho de 2026
Resposta da National Windscreens - Slough
We're so pleased to hear that our staff were amazing, friendly, and helpful! It's wonderful that you found our waiting lounge comfy and that the job was done so quickly. We're especially happy that you would recommend us!
The work was exceptional and within the…
The work was exceptional and within the specified time frame they said.
31 de julho de 2026
Resposta da National Windscreens - Slough
We are so pleased to hear that the work was exceptional and completed within the specified timeframe. Thank you for your kind feedback!
Staff are easy to talk to and…
Staff are easy to talk to and accommodating. Collected the car at the exact time that they mentioned.
27 de julho de 2026
Resposta da National Windscreens - Slough
We're so pleased to hear that our staff were easy to talk to and accommodating. It's wonderful that your car was collected at the exact time mentioned!
Resposta da National Windscreens - Slough
We're so pleased to hear that your windscreen was fixed to your satisfaction. Thank you for sharing your positive feedback with us!
Excellent service from Josh the fitter
Excellent service from Josh the fitter, he was professional and friendly.
3 de julho de 2026
Resposta da National Windscreens - Slough
We're so pleased you experienced excellent service and found our fitter professional and friendly. Thank you for your wonderful feedback!
Good prompt service
17 de julho de 2026
Resposta da National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick friendly professional service
Quick friendly professional service. Lovely new windscreen installed on my beloved BMW. Samuel was on time, polite and did a great job. Highly recommended thank you!
21 de julho de 2026
Avaliação não solicitada
Resposta da National Windscreens - Slough
We're so pleased to hear you received quick, friendly, and professional service! It's wonderful that your new windscreen was installed so well and that our technician was on time, polite, and did a great job. We truly appreciate your high recommendation!
Bad customer service
Turn up on the day given and at least call to say that wasn’t coming.
15 de julho de 2026
Resposta da National Windscreens - Slough
We sincerely apologize for the missed appointment and lack of communication. We are reviewing our procedures.
Resposta da National Windscreens - Slough
We are so pleased to hear that you received great service from our engineer. We truly appreciate your kind words and positive feedback.
Great experience
The experience from start to finish was amazing. Organised and professionally done except for the parking which needs a little love for the customers.
7 de julho de 2026
Resposta da National Windscreens - Slough
We're thrilled to hear that your experience with us was amazing from start to finish! We appreciate your feedback regarding the parking and will certainly look into ways to improve it for our customers.
Good Experience
we could not make the booking date and slough branch called and re arrange without any problem.
2 de julho de 2026
Resposta da National Windscreens - Slough
We're so glad our Slough branch could easily rearrange your booking. We always aim to provide flexible and helpful service for our customers. Thank you for your kind words!
Excellent service just annoying that we…
Excellent service just annoying that we had to wait about 18 days for an appointment.
1 de julho de 2026
Resposta da National Windscreens - Slough
We're so glad you appreciated our service! We understand the wait for an appointment was frustrating. We are working to improve our scheduling.
Great job
Technician came on time and did a nice neat repair. He was quick, efficient and polite. All good.
2 de junho de 2026
Resposta da National Windscreens - Slough
We're so pleased to hear that our technician arrived promptly and completed a neat repair. Thank you for highlighting their quick, efficient, and polite service!
Nice and quick
the guy that came to work on my car was brilliant. he was kind, didn't make me feel talked down to and explained my options well. he was quick, the service took 10 minutes.
I also called their service as I had problems originally booking and they were very helpful, I didn't have to faf with AI or be on hold for hours before speaking to a person and she was able to book me in fully.
3 de julho de 2026
Resposta da National Windscreens - Slough
We're so pleased to hear about your positive experience! It's wonderful that our technician was brilliant, kind, and explained your options well, completing the service quickly. We're also glad our booking team was helpful and efficient in getting you scheduled.
Resposta da National Windscreens - Slough
We're delighted to hear that your new windscreen was fitted quickly. Thank you for taking the time to share your positive feedback; we truly appreciate it.
First booking did not happen
First booking did not happen and I waited in all day, no call from the mechanic. Customer services called in the evening. Second booking was a month later and mechanic was polite and efficient and knowledgeable. Excellent job.
1 de julho de 2026
Resposta da National Windscreens - Slough
We sincerely apologize for the inconvenience caused by the initial missed appointment. We're truly sorry that you had to wait in all day without a call. We are pleased to hear that the second booking was a positive experience and that our mechanic was polite, efficient, and knowledgeable.
Excellent experience all streamlined &…
Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours everything was done. They handed over me the car & my experience was just great
1 de julho de 2026
Resposta da National Windscreens - Slough
We appreciate your positive feedback! We're delighted to hear that your experience was streamlined and easy, from booking online to dropping off your car. It's great that everything was completed quickly and efficiently.
Efficient and technician helpful and…
Efficient and technician helpful and friendly
Pleasant experience
25 de junho de 2026
Resposta da National Windscreens - Slough
We're so pleased you had a pleasant experience and found our technician efficient, helpful, and friendly. Thank you for your kind feedback!
Windscreen fitting was great but…
Windscreen fitting was great but unfortunately not much care given to how my wipers were put back on. They were on the wrong way round and a part missing so I had to replace them.
25 de junho de 2026
Resposta da National Windscreens - Slough
We appreciate your feedback and are sorry to hear about the issue with your wipers after the windscreen fitting. We'll investigate this to ensure better service in the future.
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