The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... Ver mais
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Localização
Trocar localização12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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Veja o que dizem as avaliações
Windscreen replaced - job adequate - fine but… Original booking was changed cos right staff not working g that day. Inside of new windscreen needed re cleaning - really smeery. Was told at least 4... Ver mais
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Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... Ver mais
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I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Southampton
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, Reino Unido
- 023-8181-0689
4,5
Excelente
632 avaliações
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I was very stressed when a crack…
I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it later that afternoon. Easy, professional service will definitely use again if needed.
20 de julho de 2026
Resposta da National Windscreens - Southampton
We're delighted to hear that the repair process was stress-free for you, especially after the initial worry of a cracked windscreen. It's wonderful to know that our online booking, drop-off, and collection process was easy and professional. Thank you for your kind words and for choosing us!
Failed with Tesla electronics
Got the install wrong on my Tesla. A/C not working properly on return. Failed to turn up when they arranged a home visit to fix it. Failed to communicate effectively. Still haven't sorted it 3 weeks later
3 de julho de 2026
Resposta da National Windscreens - Southampton
We're very sorry to hear about the issues you've experienced with your Tesla's A/C and the difficulties with scheduling a follow-up visit. We understand your frustration and regret the communication breakdown.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
I had my Golf MK7 windscreen replaced…
I had my Golf MK7 windscreen replaced yesterday, after stone damage made a large crack. I booked the appointment online, National Windscreens dealt with the insurance claim, leaving me only the excess to pay. I booked a morning time slot, and the technician called my on the morning of the appointment to give me an exact time. The screen was replaced within 2 hours. The technician was professional and thoroughly cleaned up afterwards.
21 de julho de 2026
Avaliação não solicitada
Resposta da National Windscreens - Southampton
We're delighted to hear that your windscreen replacement was handled so efficiently after the stone damage. It's great that the insurance claim process was smooth and that our technician provided an exact time for the appointment. We appreciate you highlighting their professionalism and thoroughness.
Resposta da National Windscreens - Southampton
We're so pleased to hear that the work was carried out promptly and that our communication was good. Thank you for your wonderful feedback!
Excellent service from the technician…
Excellent service from the technician in extreme heat
8 de julho de 2026
Resposta da National Windscreens - Southampton
We're so pleased to hear about the excellent service you received from our technician, especially considering the extreme heat. Thank you for your kind feedback!
Very good communication and excellent…
Very good communication and excellent work fitting the screen vey happy with service
30 de junho de 2026
Resposta da National Windscreens - Southampton
We're so pleased you experienced very good communication and excellent work with the screen fitting. Thank you for letting us know you're very happy with our service!
Resposta da National Windscreens - Southampton
We're so pleased to hear that everything was as promised and that you received great service. Thank you for your wonderful feedback!
From start to finish.Excellent service.
26 de junho de 2026
Resposta da National Windscreens - Southampton
We're so pleased you received excellent service from beginning to end. Thank you for your wonderful feedback!
From booking down to windscreen fitted…
From booking down to windscreen fitted everything was quick and efficient.
26 de junho de 2026
Resposta da National Windscreens - Southampton
We're so pleased that everything, from booking to the windscreen fitting, was quick and efficient. Thank you for your kind feedback!
Resposta da National Windscreens - Southampton
We are so pleased you found our team friendly and helpful, and appreciate you letting us know about our communication. Thank you for your kind words!
Glass was fixed perfectly fine but the…
Glass was fixed perfectly fine but the door lock was not fixed as it was originally and keeps making funny click sound
27 de junho de 2026
Resposta da National Windscreens - Southampton
We're glad the glass repair was satisfactory. We understand your concern about the door lock's sound and are committed to ensuring everything works perfectly.
Highly experienced and professional
The fitter was highly professional and experienced.
Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mistakes. He gave excellent advice for screen care whilst the adhesives cured.
We use the same firm for repairs at work to our 35+ fleet of vans and lorries.
Highly recommended.
19 de junho de 2026
Resposta da National Windscreens - Southampton
We're delighted to hear about your positive experience with our fitter! It's wonderful to know that their professionalism and experience were able to correct previous issues and that you found their advice helpful. We appreciate your continued trust in our services for your fleet.
Easy process.
16 de junho de 2026
Resposta da National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and polite service
Dropped my car off after being told it could take up to 4 hours then had a phone call just after an hour to say it was done. Polite staff and straight forward.
15 de junho de 2026
Resposta da National Windscreens - Southampton
We're so pleased to hear that your car was ready sooner than expected and that you found our staff polite and the process straightforward. Thank you for your positive feedback!
The new windscreen that was fitted had…
The new windscreen that was fitted had scratches on it. Unfortunately it wasn't checked properly either before fitting it or before handing the car back to me.
11 de junho de 2026
Resposta da National Windscreens - Southampton
We sincerely apologize for the scratches on your new windscreen. We regret that this was not identified before you received your car.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Southampton
We're glad our technician was knowledgeable, professional, and prompt. Thank you!
Resposta da National Windscreens - Southampton
We are glad you enjoyed our service. We appreciate your positive feedback.
Resposta da National Windscreens - Southampton
We are glad you enjoyed your experience. We appreciate your kind words.
Resposta da National Windscreens - Southampton
We're so pleased our team was friendly and professional. We appreciate your recommendation!
I am so sorry to say that repair was…
I am so sorry to say that repair was provided haven’t solved the issue with crack on my windscreen. I truly believe that it could be done with better results as the sign of crack is still visible .
4 de junho de 2026
Resposta da National Windscreens - Southampton
We are sorry the repair did not fully resolve the issue. We appreciate your feedback and will review how we can improve our service quality.
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