Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... Ver mais
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Localização
Trocar localizaçãoUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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Veja o que dizem as avaliações
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... Ver mais
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Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... Ver mais
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre National Windscreens - Wolverhampton
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contato
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, Reino Unido
- 01902-581-153
4,2
Muito Bom
320 avaliações
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Resposta da National Windscreens - Wolverhampton
We are so happy to hear that you were pleased with our nice, clean, and organized service! We appreciate your feedback.
Great staff 👍 very friendly there
Great staff 👍 very friendly there. Quick and quality finish would recomend.
Just disapointing they are next door to a very rude company.
16 de junho de 2026
Resposta da National Windscreens - Wolverhampton
We're so happy to hear you had a great experience with our friendly staff and quality finish! We appreciate your feedback regarding our neighbors.
Really easy
Really easy, super friendly, really fast.. they even cleared the rubbish out of my footwell
16 de junho de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate your positive feedback! We are so happy to learn that you experienced easy and fast service from our friendly staff.
Resposta da National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Under insurance
Under insurance, appointment changed 3 times told thats not their department! Time off work to get car there new windscreen fitted sealant left on wings of car. Told needed car back as couldn't get sensors and cameras to work, would phone on Monday i eventually rang them on Thursday head office unhelpful couldn't get car in for another week so thats 2weeks with a cars warning signals beeping an flashing not really able to use car so extremely difficult to get to work, more time off to get car there next week! Complaints raised with my insurance company
12 de junho de 2026
Avaliação não solicitada
Resposta da National Windscreens - Wolverhampton
We sincerely apologize for the multiple appointment changes and the issues with your recent service, including the sealant and sensor recalibration. We regret the inconvenience and time off work this has caused. Please contact us with your vehicle details at control@nationalwindscreens.co.uk and we will look into this
It as a great service from start to…
It as a great service from start to finish, they kept me updated with emails on my appointment time . I was given a time slot and my car went in before the time I was given . They did a great job and the car wasn't in their care for that long .I would highly recommend national windscreen.
9 de junho de 2026
Resposta da National Windscreens - Wolverhampton
We're so happy to hear you had a great service from start to finish! We appreciate your kind words and recommendation.
The booking and staff service was great. just not the final work.
The booking and staff service was great but one collected few days later, but few days later my rain sensor did fault, when I looked the rain sensor had air bubbles 🫧 and the sensor was not secured the windscreen just hanging loose.not had time yet get in touch.
3 de junho de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate you sharing your experience. We are concerned to hear about the issue with your rain sensor and the air bubbles. Please contact us so we can investigate this matter and ensure it is resolved properly for you.
Change windscreen for BMW x3
Engineer was informative and good timekeeper, rang an hour before he arrived and done job within set time. Pleased with outcome
29 de maio de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate your positive feedback! We're glad our engineer was informative and efficient, completing the job within the set time.
Resposta da National Windscreens - Wolverhampton
Thank you for your positive feedback!
Really good service from start to…
Really good service from start to finish. Very helpful and polite staff. Fitted windowscreen great.
15 de maio de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate your positive feedback! We're so happy our service was great and our staff was helpful and polite.
I am extremely disappointed with the…
I am extremely disappointed with the service I received following my recent windscreen replacement at your Wolverhampton branch.
The quality of workmanship was far below acceptable standards. After the installation, I noticed bubbles near the camera area of the windscreen, scratches inside my vehicle on the mirror cover, and broken clips causing the cover to fit incorrectly. In addition, the visibility through the new windscreen during rainy conditions is very poor, with marks and distortion appearing on the glass.
This level of service is highly unprofessional and has caused both inconvenience and concerns regarding the safety and condition of my vehicle. I expected a professional replacement, but instead my vehicle has been returned with additional damage and an unsatisfactory installation.
Overall, I am very dissatisfied with the experience, the workmanship, and the quality of the replacement windscreen provided. I hope this matter is taken seriously and resolved promptly.
12 de maio de 2026
Resposta da National Windscreens - Wolverhampton
We are very sorry to learn of the issues you experienced after your recent windscreen replacement at our Wolverhampton branch. We regret that the quality of the workmanship and the condition of your vehicle were not to your satisfaction, and we take your concerns about safety and the additional damage very seriously. We will investigate this matter thoroughly.
You got the windscreen wrong 3 times
You got the windscreen wrong 3 times, costing me 3 days lost work,the second time I even took the van to your depot and you photographed the windscreen to make sure you got the right one and then still got it wrong, when the windscreen was finally replaced on the 4th attempt the lad who fitted it was excellent
8 de maio de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate your feedback and are sorry about the multiple incorrect windscreen replacements and the disruption to your work. We're looking into why this happened to ensure we improve our service. We're glad the final fitting was completed to a high standard.
Efficient prompt friendly service at…
Efficient prompt friendly service at home. Lovely job done.
5 de maio de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate you sharing that our service was efficient, prompt, and friendly! We are so happy you were pleased with the job done at home.
Resposta da National Windscreens - Wolverhampton
We appreciate you sharing that our team is professional and did a top job! We are so happy you were pleased with us.
The staff were helpful and friendly
The staff were helpful and friendly. Service was quick and they shared extra details and advice. They went the extra mile for me, including stuck the insurance device back on the window and made me a coffee.
22 de abril de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate your positive feedback. We're happy to hear that our staff were helpful and friendly, and that you found the service quick with extra details and advice. It's great to know they went the extra mile for you.
Resposta da National Windscreens - Wolverhampton
We appreciate you taking the time to share your feedback. We're glad we could mend the stone chip on your windscreen to your satisfaction.
Very bad service they don’t do a good…
Very bad service they don’t do a good job
Not replace mirror nicely and broke so many things I am really disappointed why I go there
They do broke so many things in my car
16 de abril de 2026
Resposta da National Windscreens - Wolverhampton
We regret that you're disappointed with our service. We appreciate your feedback and will investigate the issues you raised.
Resposta da National Windscreens - Wolverhampton
We appreciate your positive feedback! We're so happy to learn that we did a great job fixing your chipped windscreen.
Quick great service
Quick great service
Polite approachable and friendly staff
Made me and my dog very welcome
Thank you. Much appreciated
1 de abril de 2026
Resposta da National Windscreens - Wolverhampton
We appreciate your positive feedback! We're so happy to learn that our service was quick and great, and that our staff were polite, approachable, and friendly to you and your dog.
Didn't give me the right window mine…
Didn't give me the right window mine was tinted and gave me plain glass that doesn't help me I have pay to get it tinted
26 de março de 2026
Resposta da National Windscreens - Wolverhampton
We regret you received the wrong glass. We'll review your order to see how we can prevent this in the future. Thanks for your feedback.
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