National Windscreens - York Avaliações 

626
•
O TrustScore é 4.5 de um total de 5

4,4

Unit 2, Victor Court, YO41 4EN York, North Yorkshire, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Mecânica de Carros
  2. também em
  3. Loja de Vidros Automotivos
  4. Oficina de Automóveis

Sobre National Windscreens - York

Escrito pela empresa

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Informações de contato

  • Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Reino Unido

  • 01904-295-015

4,4

Excelente

O TrustScore é 4.5 de um total de 5

626 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(626)

21.833 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The staff were very friendly and…

The staff were very friendly and professional and explained what they had to do and what would happen if there was a problem

27 de novembro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate you sharing your feedback! We're happy to hear that you found our staff professional and friendly, and that they clearly explained the process.

Avaliado com 5 de um total de 5 estrelas

Efficient and a good job

Efficient and a good job. Thoughtful extra in transferring necessary stickers from old windscreen to the new one.

24 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We're happy to hear that you found our service efficient and well-executed. It's great to know that you appreciated the care taken with the stickers. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Efficient service

Efficient service. Was told the job would take 90 minutes and an hour and a half later the job was done. Polite and pleasant technician.

19 de novembro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We're happy to hear that you found our service efficient and the technician pleasant. Thank you for your positive feedback; we appreciate you taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Windscreen was replaced due to a crack…

Windscreen was replaced due to a crack in it. The man came to my work place, did a thorough and fantastic job. He gave the car an inspection before and after the screen was replaced. cleaned and tidied up everything and asked if there was anything else I needed to know. A very quick and efficient service from a polite and friendly man.

12 de novembro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We're happy to hear that the windscreen replacement was completed to your satisfaction. It's great to know the technician was thorough, efficient, and polite while providing a quick service at your workplace. We appreciate your positive feedback!

Avaliado com 1 de um total de 5 estrelas

1st booking cancelled due to "the…

1st booking cancelled due to "the screen arrived damaged" ( having read other reviews this seems to be a common issue, suggesting perhaps it's an excuse for cancelling the job due to lack of staff rather than a broken glass ).
On the day of fitting the guy arrived and refused to work in the large indoor area provided, and also refused to work on the car outside due to the weather ! What an absolute joker !
He then rang his boss and told him that he had refused to do the job as I had been rude and offensive to him, which I had not been ( I suggested to him that he was behaving like a knob for refusing to work in the indoor area I had provided for him ).
Late the same day another fitter arrived and completed the job in the workspace provided with no issues at all.
A farce from start to finish, had it not been for the fact they were appointed by my insurace company I would not have used them, nor would I recommend them.

14 de novembro de 2025
Avaliação não solicitada
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate you bringing this to our attention. We're sorry your initial booking was canceled and that the first fitter refused the job. We'll investigate the reasons for the cancellation and the fitter's behavior. We're glad the second fitter completed the work. Your feedback helps us improve our service.

Avaliado com 5 de um total de 5 estrelas

On time and welcoming

On time and welcoming

13 de novembro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We're glad you felt welcomed and that we were on time. Thank you for your positive feedback; we appreciate it greatly.

Avaliado com 1 de um total de 5 estrelas

Rear view mirror fell off after 2-3…

Rear view mirror fell off after 2-3 weeks following windscreen replacement. National windscreen reattached mirror. Hanging off again now after 2 days. Brilliant!

19 de novembro de 2025
Avaliação não solicitada
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We're sorry your rear view mirror detached again after our service. We appreciate your feedback and will investigate how to prevent this from recurring.

Avaliado com 5 de um total de 5 estrelas

Great job

Friendly, reliable, very tidy ,great job replacing front windscreen
Very quick amazing

1 de novembro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We're happy to hear that you had a great experience with our reliable and tidy service. It's wonderful that the windscreen replacement was quick and amazing. Thank you!

Avaliado com 1 de um total de 5 estrelas

Zero stars

Zero stars
Would highly suggest not take your car
Let me drive away knowingly with a faulty windscreen.
Never ever again would I go to this untrustworthy company.

24 de outubro de 2025
Avaliação não solicitada
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate you sharing your experience. We're concerned to hear about the windscreen issue and that we did not meet your expectations. We'll review this situation.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk

Avaliado com 3 de um total de 5 estrelas

dropped off and picked within the time…

dropped off and picked within the time schedule, the disappointing part was the greasy dirty screen fitted both on the inside and outside, it took me 4 attempts to clean the outside before I could remove the suction and grease smears.

29 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate your feedback and are sorry to hear about the screen's condition. We'll review our cleaning process to ensure this doesn't happen again. Thank you for bringing this to our attention.

Avaliado com 4 de um total de 5 estrelas

New Q5 windscreen

Despite the delay in getting the windscreen the work was completed satisfactorily

29 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate your feedback and are glad the work met your expectations despite the delay. We'll review our processes to prevent this in the future.

Avaliado com 2 de um total de 5 estrelas

The vehicle was not calibrated properly…

The vehicle was not calibrated properly and the technician who was supposed to attend the the next day didn't arrive. When someone did come out to it they said they couldn't fix the problem so it had to be taken back. However, the next appointment was cancelled due to a software issue and a further appointment had to be made causing loss of income. Also, the radio now doesn't work properly so will have to buy a new aerial. I was told that it wasn't their responsibility but as it worked when we took it in and now it doesn't we fail to see how it can't be. Generally poor.

1 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We regret to learn about the calibration issue, the missed appointment, and the subsequent cancellation. We acknowledge your frustration regarding the income loss and the radio malfunction. We will investigate these issues.

Avaliado com 5 de um total de 5 estrelas

Good job well done

Good job well done

23 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We are delighted to receive such positive feedback; we appreciate you taking the time to share your wonderful experience with us.

Avaliado com 4 de um total de 5 estrelas

Good

Good service

21 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

Thank you for your positive feedback!

Avaliado com 4 de um total de 5 estrelas

Very good experience

Very good experience, I booked the appointment to replace the rear windscreen of my car and within 3 days everything was sorted. Reliable service, easy to contact and prompt response from the customer service representative. I recommend it.
Thank you

17 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate you taking the time to leave us a review. We're happy to hear that you had a good experience and that our service was reliable, easy to contact, and prompt. Thank you for your recommendation.

Avaliado com 1 de um total de 5 estrelas

Not good

3 last minute cancellations for various reasons, screen came broken twice allegedly. 4th time lucky, got it done.. collected car, bonnet covered in broken glass and mud, footwells and centre console shards of glass present.
Just unfortunate that's where the insurer told us to go...

22 de outubro de 2025
Avaliação não solicitada
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate you bringing this to our attention. We're sorry to hear about the multiple cancellations and the condition of your car upon collection. We'll review what happened to prevent similar issues in the future.

Avaliado com 5 de um total de 5 estrelas

The technician arrived on time and was…

The technician arrived on time and was polite and a nice guy.Made a good job in a quick time as well as being tidy.

14 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We're happy to hear that the technician was punctual, courteous, and efficient. We appreciate your positive feedback regarding the quick and tidy service you received.

Avaliado com 5 de um total de 5 estrelas

Friendly and good service

Friendly and good service

8 de outubro de 2025
logotipo da National Windscreens - York

Resposta da National Windscreens - York

We appreciate you sharing your experience with us. We are so glad you found our service friendly and good. Thank you!

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