Natwestbank Avaliações 

They make it easy to take your money from you, but difficult (so far impossible) to actually transfer your own money online. The interest rate has dropped significantly since I invested in their ISA - way below current markets, so it appears like they are calculating it will be too much effort to transfer your money if they make it difficult enough. They put lots of obstacles in your way to divert you from an operator, but when I finally did get through she was extremely helpful and resolved my request without having to jump through all the online hoops and restrictions. Natwest, If you want your customers to self manage their accounts you need to make this achievable for them online.

Cora is a waste of time, It is frustrating to use, and leaves you more stressed than when you began. Because I missed a yes or no box, because I was quicker than Cora and sent a reply before it showed the YES/NO choice, it kicked me out because it didn't understand. So I had to start again. Then still did not get a satisfactory resolution because it was sending me round in circles.

OMG! All I wanted was my name change on am international account & NatWest said it will take 5 days!!!! Are you for real? Or is supposedly a 1st world country with the latest IT technology!! Not a happy customer. Will change to a more better bank like Chase. 864BBN

The automated system by phone and chatbot "cora" is deliberately enraging: the most perverse automated system I have ever come across.

From terrible voice recognition, randomly failing to recognise "yes" in a standard English accent, to infinite bot loops, to call dropping, to psychologically aggressive hold music that screeches off-key notes betwen plinky-plonk music AIMED AT trying to get you to hang up: The worst experience I've had with any business.

I have DESIGNED such systems so I know this is a deliberate attempt to break people's will and keep them from paying off their debts. It could be fixed easily.

It is built to make you suffer.

My Crime - trying to pay off a credit card debt. Cora says "you can pay on the mobile app" - you can't. It gives you a link: it doesn't work. Eventually you enter your 16 digit credit card number, you do it again, you wait on hold for 20 minutes. You create a trustpilot account just to scream into the void about how awful it is. You age like flower in vinegar.

If I could give less than 1 * I would. How can a bank making £6 billion profits in 2024 be so crap with answering the phone, addressing the problem and escalating with some solution when a complaint is made. Absolutely dreadful bank

Raised a complaint 17 Jul 2025. Email 23 Jul says reply in 5-7 days. Todaye 6 Aug, they say they hope to respond in 20 business days. All talk, no action.

I have banked with Natwest since 1988 and I previously worked for them for 21 years. I am very lucky in that I have a branch near my with great staff, probably something very few people have. However when I went in to open an account for my mum in her 80's they no longer have computers that allow them to open accounts! A few days ago I received a new debit card, the letter said to start using it straight away so I added it my apple wallet. It said it needed verifying in the app and it took me to the app it then directed me to Cora and asked a few questions. It said verification would take up to 48 hours - why? I spoke to someone after navigating lots of menus and been told numerous times to use automated channels (which weren't helping me). The person told me to "Go on to Cora and ask it how to verify my card" - I couldn't believe it! I'm sure there are many situations where Cora can resolve issues but there are clearly some that it cannot and those instances there needs to be someone experienced and with the authority to resolve issues promptly. I have woken up this morning to a message saying my card is sorted but why has it taken so long and taken so much of my time.

The worst bank ever, very poor customer service and unprofessional staff to deal with
I don't recommend anyone to open account with NatWest bank

Over the last four years I have experienced multiple issues with NatWest, predominantly on business banking (deposit account). NatWest have not wanted to release my deposited cash to a current account elsewhere despite the terms of the deposit acc allowing this. This caused some cash flow issue at the end of the tax year. A complaint was made and we agreed compensation. Then a similar thing happened again. The only thing that NatWest did well was the local branch which helped to deal with the issues. NatWest has now closed that branch, West Bridgford, and yesterday I completed the paperwork to close the deposit acc.
We also had issues dealing with an account following a family member’s death with the bereavement team, somewhere on the end of the phone, having no idea of a bereavement process - misadvising. Again the West Bridgford branch sorted the issues efficiently and effectively…

I went into the bank as my monthly statements for may / june had gone missing and there was a monetary discrepancy. I asked the young lady behind the counter if she could order replacements, she did better than that, she printed them.
Well done Nat West, keep your branches open as we all know telephoning a bank is a Nightmare and I think apps are horrible.

After the fruitless telephone call I made today to Credit Card Disputes team, I intend to switch Banks from this Bank to First Direct which I hear will provide me with a much better service. I was answered by a staff member at Credit Card disputes team who I thought would answer my query who then promptly put me back onto their automated system as he couldn't resolve the issue...still holding.....grrrrrrr...can someone tell the Bank how monotonous that female automated messaging drone sounds like...apologising over and over, then thanking you for holding then saying "we will answer as soon as possible

Banked with NatWest for 10 years just rung for a quick query with my account, with someone that barely spoke any English it was that bad I had to put the phone down and write a review. NatWest please atleast employ people that speak basic English.

Customer service staff telling me how best to use my account - They are not financial advisors and they don't know personal circumstances !!! I get letters nearly every month saying apply for this that & the other - when I do I am refused - Surely Natwest should screen their customers for eligibility before Wasting everyones time ... 2 years ago I gave Natwest a10 for performance now its a 1 .... I see Others feel the same .Also facial biometrics fail time & again so this means you have to repeat the process !
I do not recommend Natwest 😐

Having a problem with my Nat west reward card bought a holiday which the company changed after we had paid I said can’t go said they would refund not happened yet (2 months now ) all Nat west credit department say not our problem but there branch say it should refunded under some rule of credit cards tried calling them but wait on phone so long have to give up sent loads of e mails and it takes days to reply ask some questions think it’s a joke all other card refund and claim back have now sent complaint to bank ombudsman as getting nowhere

We raised a credit dispute as we had made an online purchase which was problematic. Months later NatWest are still writing to us asking for the same information which we have sent to them at least three times. It appears that the dispute with the online company has probably not even been started despite them having all the information. We could not believe that yet again, yesterday we received another request for the same information. If it were possible I would not have given them any stars at all. I am just about to send them a formal complaint to see if that gets anywhere, though I won't be holding my breath!

My wife called into the Manchester Market St branch to draw out £900.00 only to find there are no tellers in branch at weekend. She was informed abruptly by a customer service assistant that it is bank policy to not have tellers at the weekend. She was also told she could increase her daily limit but would have to wait at least 24 hours. When she said she didn't want to increase her limit she was again abruptly told she should make arrangements to visit in the week. How is she supposed to do that when she starts work before your branches open and finishes after they close? Is it currently bank policy to be so unpleasant to your customer base that nobody will care when all your branches eventually close? As it stands why are your branches even open at the weekend there are enough cashpoints in the area.

Absolutely atrocious service. I have been trying to pay £72 of my overdraft from 2020 that I forgot about. They managed to find my details once after 30 minutes on the phone, the lady transferred me to the accounts team and assured me she would pass my details on so they could locate me. The lady cold transferred me, the man wasn’t able to help and asked me to call back once I found the sort code and account number because good old traditional DPA doesn’t exist. I spent ages trying to find the info and called back three times to be told I couldn’t be located and to call back once I had better information. My name, date of birth, address, sort code and account number wasn’t enough. The staff are as useful as a chocolate teapot. My credit report is ruined every month because of this. I registered a complaint, I’ve received a generic email apologising for the time and thanking me for my patience. Whenever I email them I’m told it will be passed to the correct department. What a load of rubbish. They have 8 weeks to resolve a complaint and guess what, it’s been 8 weeks. Dreadful.

One of the worst banks ever to be banking with honestly this bank it's like they don't go out of your way and it's a scam people please I urge you and beg you not to please open any account with his spank your money will be lost any money thus gone out will not be coming back and they will repeat the same thing they are so slow and they know they are doing it deliberately and the supervisors are all in it together and the managers are all in it together when I first got my account I didn't have my thought code in account details and they lie about doing a swap they are the most horrendous banks I've come across in my whole entire of history I urge any pensioners any customers any business owners please please do take this very very seriously do not put your money into this bank you will be out of business and your money will be gone before you know it they don't liaise they won't pick the phone up they're complaints I mean nothing they lie about coming back in contact about claims complaints but they don't they lie about putting complaints in it's been three months I've put a complaint in and they don't have any history they want you to open online banking take your details emails phone numbers but the truth of honesty is they will never contact you on message email or either way the only time you will get in contact is by phone and even then they will not provide the service fully standard they're all shambolics and they all know that what they are doing they have been trained to repeat same sentences each time there's no one better than the other they all are in it together you will speak to someone who's really sweet on the phone but behind your back you'll get stabbed three times a lady was on the phone and speaking to me really nicely she was like I understand what you're going through in a problem at all I'm here to help and then she hung up on me after an hour wait if you are banking with this bank it just be sure to know five days a week you will be head butting this bank and still getting no outcome I am a better off banging my head on the wall and I'll get more OUTCOME I HAVE INFORMED ALL OF MY FRIENDS AND FAMILIES AND MY BROTHER SISTERS PLEASE DO NOT EVER OPEN THIS ACCOUNT DO NOT EVER GO INTO THIS POSITION BECAUSE THIS WILL BE TRIGGERING YOU WILL GET ANXIOUS PEOPLE ARE HAVE LANGUAGE BARRIERS AND THEY WILL SHOUT AT YOU ON THE PHONE AND YOU WILL JUST LOSE YOUR MONEY PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE I URGE YOU GUYS TAKE YOUR MONEY AND RUN AWAY AS FAST AS YOU CAN!!!!!!

I would like to give a MASSIVE shout out to Carol, who really went above and beyond by helping me yesterday by going step by step of using the NatWest app ,this lady was so patient with me , Thank you so much carol

Absolutely shocking, their online app is diabolical. Completely unhelpful. Shocking to use.
Never again will I use this bank.