Natwestbank Avaliações 

OMG. FCA should step in to protect the customers. Useless service

Absolutely terrible bank to be with. I would not advise anybody to jump on board.

A retailer bounced my money back after a double payment has been made. 1 week later, the money isn’t in my account and is missing. Spent an hour on the phone to an advisor saying they don’t know where my money is?? Wow, surely that’s fraud.

Terrible service, they rang me to confirm details of my account. Apparently this is something they have to do every now and again. However they had me on the phone for 30 minutes, they wanted me to confirm what a 100 and 200 cash withdrawal were for from years before. This is going to far.

Pocketing funds. Their bereavement department seem efficient, organized, helpful … but after months and months going through their process of slow walking, stalling and drip feeding information it certainly appears like it is a scheme of misinformation and incompetence designed to deny inherited money to be released. We have provided every document they required - rather than a comprehensive review to inform you of exact next steps they drip feed excuses (taking over a month each time to tell you their next requirement) asking for another and another hoop to jump through. Give me a precise and accurate summary of what you need and I will provide it. I provided your original list to the letter and rather than assessing the documents all together you have drip fed changes one document at a time with months in between responses …. Constantly moving the goal posts and telling me it’s all in hand suggests you have no intention of releasing funds unless through law suits. For those who have lost relatives and are vulnerable this is a disgraceful way of operating…the lowest form of banking manipulation.

I’d give a zero if I could. The fraud department are one of the worse I’ve even encountered. I raised a fraud transaction which is yet to be resolved and has been going for over a month. Everytime you call you get passed onto 2 or 3 useless people who obviously don’t have a clue what they’re doing. Don’t even get me started on the complaints department as they attempt to resolve nothing and lie to customers by making promises they don’t seem to be able to deliver on.

After 12 years with the bank, the time has now come for me to leave them.

I’m giving 1 star because I don’t know if can give less than that. Under extraordinary circumstances ( death of my only grown up son 27 years old in 2018 October 15)couldn’t claim PPI and I made a claim after that because I was mentally broken after my son’s death in the most unexpected horrible way. This bank is heartless and a cruel bank and can not understand what I went through to call it an extraordinary circumstance and why I couldn’t claim PPI before the deadline of 29 th August 2019. Look at the greed of the higher officials getting paid and me a senior citizen dependent on my only son who died gets a horrible justice by the rejection of payment back of PPI even in those tragic circumstances.
No body should trust this bank and it’s not fit for purpose to serve the British public. !

The worst so call customer service if you will get id from NatWest team, after logging a complaint this was passed to agent who completely did not know her job and replied back which was unrelated to my complaint, asked to relooked and same response, than asked it to looked at some in UK was promised, after calling several times all say the same lines like there all have a script to read, asked for manager was told NO as there have no manager in call centre 😂no wonder , then I was told by one cowboy worker that we have hundreds of people waiting with complaints in for months 🤔so you see how NatWest managed there service absolutely shambles and untrained workers who have no knowledge at all a lady named Helen was the worst I ever spoken to, I will also be emailing the company CEO to what sham customer service is being delivered, also just opened accounts with more better rating, if you look up NatWest is low in rating of many it is service no wonder if you have staff likes of course the rating will be down.

Wouldn't give it a 1 star absolutely disgusting due to the foul play of my mothers death the police having my phone I've been unable to check my bank ie codes sent I couldn't retrieve so now their 1000 or more from my bank been taken since feb3rd 2025 , I'm on benefits and unwell now their refusing to pay me back saying I've to wait 6 weeks I've no money nothing my dogs dying and I can't fven provide food I've no family just myself and daughter and the bank knows my position and have just ignored me .Any business with selfish cruel intent towards customers with a rude ignorant attitude shouldn't be working in customer services ots absolutely disgusting .I'm not computer lit I know very little about pdf etc yet banks seem to send something you can't sign or down land or print of what am I suppose to fp their job ..... I was unhappy at the amount of banks closing down and to be perfectly honest I fully understand why ...AVOID THIS BANK

Today I had the great pleasure of resolving a tricky fraud problem with the N/WEST credit card service. I spoke with Sharron, and the service I received could not have been better. Her professionalism and customer relations skills were of a very high order. Well done!

Impossible to set up a business account. AVOID

Brilliant I set up online very easy, the banking app is great you can do so much from it ,and that's alot for me I'm a old school and hate tec so I can only say it's great

I find NatWest Fantastic and very helpful I’ve had issues lately and they’ve been great would highly recommend 🙏 thanks!!!!!!

Neverending AI bots and automated service, constantly looping back through the same processes which didn't work the first time. For a really simple account login request. Really inefficient and infuriating

Applied for a loan, credit check passed, asked to verify identity, sent passport, send drivers license - thrown out as they couldn't tell it was me. Useless morons. Dont bother, a complete "automated" waste of time.

Virtually impossible to pay the balance of a credit card..this can only be done on line. The app, and on line banking are awful, not at all user friendly..and a 40 minute wait to speak to customer services is unacceptable..I'm closing my account

Went in today to pay a cheque in at Richmond George Street Branch. After waiting 22 minutes with two tellers helping one person I was told the person behind me was actually in front of me when I only wanted to pay a cheque in. The rudeness from the women meant to be serving me today 17.4.25, a so called customer service agent was on another level. Why Natwest is not training staff to be efficient and polite I have no idea. There's only one decent person who works at this branch called Mark who in my opinion should be manager his manners are impeccable but this women was incredibly rude and aggressive towards me actually saying she was doing me a favour and to stop arguing when it was her who had the attitude; all I did was explain I couldn't use the machine due to learning disabilities she then in front of all the customers said to the other customer i was pushing in. As someone with a learning disability I have no desire to go to this bank again having been banking there since the age of 16 and im now 62. Shame on you NatWest treating customers with learning disabilities as if they are an inconvenience because they can't manage machines. A totally mis managed branch with inefficient and rude female staff member. Ruined my day made me very upset and now fearful of going in again. No one should wait 22 minutes to pay a cheque in. There should not be two agents helping one person and there is not excuse to be rude to customers who have patiently waited just because your irritated they can't use their machines. DISGRACEFUL

Tried to add my other bank to transfer from Nat west, been trying for half hour, keeps telling me that the details do not match , absolute rubbish, checked with my main bank , I had them right, so decided to ring , been waiting on phone for an answer for 55 minutes, so gave up, what a waste of time, don’t use them

I took out a 0% interest credit card with these guys. After 3 months they blocked me out of my account, I couldn’t get into the app and was blocked from online banking. I phoned the bank 4 days in a row. 8 hours in total being passed from one person to another, one night I was passed to 5 different people and I’m sure I ended up with the first one 3 hours later. The security questions that they ask are ridiculous. Every time they made me do a facial recognition exercise where I photograph my face, my passport and my driving licence. This takes 20 minutes, then they tell me that they can’t be sure it’s me. Absolutely ridiculous. I have asked for a closing balance and I will close the account

A basic question about a direct debit couldn't be answered. After being cut of twice, failed to ring back and an operator who I couldn't understand what they were saying..
Beyond poor.

I had occasion to visit Folkestone branch I had rang there advice line & was told the branch could do this for me ( but not at a cost of £24 ) I needed to transfer some money from my account to an isa I had just set up .I could not manage to do it on line & I will not have bank apps on my phone for fear of theft .At this point let me say I'm 72 years old & no tech savy person I was told they can only do it in branch at a cost of £24 I would need to do it online but I could do it on my phone NOPE not gonna happen in the end I ordered a pin reminder & will attempt to do it when/if that comes Motto here don't get old