Ordered this Ceylon cinnamon, thought on purchasing it was a NZ website but after payment it was clear it was coming from overseas. Tracking information kept uptodate. Took a while to arrive but when... Ver mais
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Veja o que dizem as avaliações
DO NOT BUY from this company. I purchased the borax powder, it took a month to get to me. Firstly the product was not in the bag they have advertised, but a black bag that had been opened. Secondly, t... Ver mais
Seems to be good quality product and timely delivery. I wanted to give even better ratting but just because the product was not seal pack and label was also not applied to the container it feels bi... Ver mais
A empresa respondeu
The product was great, I ordered two different items and wasn't aware they would be sent as two packages. One arrived earlier than the the other so I thought they had missed half the order. Shipping t... Ver mais
3,6
Bom
125 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i dindt know this is coming from overseas
i dindt know this is coming from overseas. thsi should have been indicated. otherwise product is right and delivery was ok
27 de outubro de 2023
Avaliação não solicitada
Excellent service
Excellent service
Faster delivery service
31 de outubro de 2023
Avaliação não solicitada
Scam business, using virtual address in NZ
Purchased the product from them on 13 Oct 2023, the product hasnt been shipped even in a three days after. I've requested the refund in a couple of days after that, still waiting for my money. Same support person has been responding to my queries all this time with the same answer.
I've conducted a bit of investigation on them, sad results: the NZ address they advertise on the web-site is virtual, its used by many other businesses (suspicious fact by itself). Just enter it to Google search and you will see amazing results.
The most interesting thing is that NZ Herald published an article in 2014, about ISIS-affiliated web-site, used the different suit in the same building as mailing address ( just enter their address in Google).
No orders from them ever again !
13 de outubro de 2023
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Andrew,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Dissatisfied
Dissatisfied. Product arrived with tin completely smashed up. I love the tin I like to gift uncommon herbs to friends based on their health benefits so I usually like to support navafresh. The tin makes for a gorgeous gift because they are usually very cute. Normally, it is a thoughtful gift that come ls at an affordable expense, yet, has amazing affects for health and well-being.
9 de outubro de 2023
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Lydia,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
Swapnil
Scam scam scam
4 de setembro de 2023
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Matthew,
We acknowledge that your order is delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Way too expensive!
Way too expensive!! 15 times more!! It was way cheaper to have the goods drop shipped. Didn’t bother buying from here.
13 de junho de 2023
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Viswak,
I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Seems to be good product, hope you improve product labeling & packaging!
Seems to be good quality product and timely delivery.
I wanted to give even better ratting but just because the product was not seal pack and label was also not applied to the container it feels bit dodgy product. (This triggers doubt like - someone might have refilled the empty container and put some peeled label in the packaging box along with refilled container.)
Hope your supplier improve packaging, which look more authenticate.
Order: NZ-NV#P568730662
19 de maio de 2023
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Sandip,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
Swapnil
Great product and was easy to track as…
Great product and was easy to track as it does take longer than usual.
4 de fevereiro de 2023
Avaliação não solicitada
Made two orders of Rafaello chocolates
Made two orders of Rafaello chocolates, to go to different addresses, received confirmation on both orders but still have had no shipping update or arrival and it’s been almost two weeks now
7 de abril de 2023
Resposta da NavaFresh New Zealand
Hi Johanna,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
Swapnil
Biggest scam
Biggest scam. I have been tried calling these people on MZ Number which always went in voicemail and then disconnected. Deducted my money almost a month and have no further update for courier. If I try to track the link says to download new app which will be another scam for these people. I want my money back ASAP Otherwise I will.take legal action against you. You're running company in NZ and doing scam.to honest people another way to earn money. Big big scamDO NOT USE THESE PEOPEL.
18 de março de 2023
Avaliação não solicitada
Resposta da NavaFresh New Zealand
HiSue,
we acknowledge that your order was delayed due to we receving higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
No cancellation communication
The order I placed for a bereaved family was cancelled and I was not informed. As a result they received nothing during this difficult time!
29 de março de 2023
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Dear Customer,
We acknowledge that your order was canceled because the product you had purchased was out of stock immediately after receiving a higher number of orders for the same product. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance
Regards,
Swapnil
Good security around purchase
Good security around purchase, but still simple to order
9 de fevereiro de 2023
Avaliação não solicitada
I was looking for this Lindt chocolate…
I was looking for this Lindt chocolate everywhere nd very happy that I found it on your wesite. great site, good prices and fast reliable shipping. Thank you!
18 de janeiro de 2023
Avaliação não solicitada
Done a order with this company
Done a order with this company, received 1 confirmation txt and no further communication and have not received my purchase.
Have tried to communicate several ways, email, phone, via website.
Still no response.
18 de dezembro de 2022
Resposta da NavaFresh New Zealand
Hello,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back to the earliest?
Regards,
Swapnil
Excellent service
6 de julho de 2022
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Nishan
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
Harjod tablets
Customer service was really good
Got my items on time
Very good service
5 de abril de 2022
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Sangeeta,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
Great stuff
Great stuff, fast and reliable shipping. Very much recommended.
23 de março de 2022
Avaliação não solicitada
Resposta da NavaFresh New Zealand
Hi Paul,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
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