NEAFS Avaliações 

201
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usuall... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I want to share my feedback on recent improvements. The new design of Teo X is great! And may I say the new sticks are incredible! Such a great improvement and very enjoyable. Always grea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quali... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Escrito pela empresa

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

201 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(201)

125 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Good idea far too strong not nice to…

Good idea far too strong not nice to smoke I wouldn’t recommend

2 de julho de 2026
logotipo da NEAFS

Resposta da NEAFS

Thank you for your feedback here. We have many other varieties to try within our range. We understand everyone's tastes are different. You may be suited more to our UNO+ vape range.
We are happy to support further if need be.
Kind regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

Fantastic product and the best I’ve…

Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usually see. V happy with it!

30 de junho de 2026
Avaliação não solicitada
logotipo da NEAFS

Resposta da NEAFS

Good morning - Thank you for this great feedback - we hope you continue to love NEAFS.
Regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

I want to share my feedback on recent…

I want to share my feedback on recent improvements.

The new design of Teo X is great!

And may I say the new sticks are incredible!

Such a great improvement and very enjoyable.

Always great customer service and delivery.

29 de junho de 2026
Avaliação não solicitada
logotipo da NEAFS

Resposta da NEAFS

Good morning, thank you for this amazing feedback.
And we are thrilled that you are enjoying the new X-Range.
We look forward to your next order
Kind Regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

Excellent Product and Outstanding…

Excellent Product and Outstanding Customer Service!

I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smooth, taste. The flavour is excellent, and the battery life has been impressive.

What has really stood out to me is the customer service. The team and especially Rich have always been friendly, helpful, and quick to respond whenever I've needed assistance. It's reassuring to know that support is there if you need it, and they genuinely seem to care about their customers.

I wouldn't hesitate to recommend NEAFS and the TEO-X device to others.

Thank you, NEAFS, for a great experience!

19 de junho de 2026
Avaliação não solicitada
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Resposta da NEAFS

Thank you Emma for taking the time to leave this great feedback.
We are glad you love the product and the service Richard has provided.
We look forward to your next order.
Regards
NEAFS SUPPORT

Avaliado com 1 de um total de 5 estrelas

I can’t stand the new sticks

I can’t stand the new sticks
They are like silk cut awful flavour the mint burns
I want my old style sticks back
The new device is lovely
I will have to go somewhere else and maybe get a new set up

13 de junho de 2026
Avaliação não solicitada
logotipo da NEAFS

Resposta da NEAFS

Thank you for your feedback here.
I understand you have reached out to support already to help assist you with your NEAFS Journey.
Regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and very…

Excellent customer service and very quick delivery! I love the new flavours as well!

5 de junho de 2026
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Resposta da NEAFS

Thank you for this great feedback. We are pleased that you love the X-Sticks.
We look forward to your next purchase.
Regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

The new design has made it so much more…

The new design has made it so much more enjoyable. The designers need a pat on the back. No mess, I like the cap over the top of device. Excellent

5 de junho de 2026
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Resposta da NEAFS

Thank you for this great feedback. We shall pass your compliments to the design team for sure.
Kind Regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

Very quick delivery and good price.went…

Very quick delivery and good price.went for the new teo X and like it much more flavour and better draw. Very happy

5 de junho de 2026
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Resposta da NEAFS

Thank you for this feedback - we are very pleased that you like the new and improved X-Range.
We look forward to your next order.
Kind Regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

Fabulous customer service as always

Fabulous customer service as always. Doesn't matter who you speak to they always go that extra mile!

3 de junho de 2026
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Resposta da NEAFS

Thank you Philip for this feedback. We hope you love the new X-Range and we look forward to your next purchase.
Kind Regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

Received my new device and sticks

Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite

3 de junho de 2026
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Resposta da NEAFS

Thank you Liz for this great feedback. And great news you found your favourite already. Plenty of Dane waiting for you :)
Kind regards
NEAFS SUPPORT

Avaliado com 5 de um total de 5 estrelas

New improved product!

I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.

With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.

Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!

5 de junho de 2026
Avaliação não solicitada
logotipo da NEAFS

Resposta da NEAFS

Thank you for taking the time to review NEAFS with honesty. We have made many improvements, and are proud of the long awaited release of the X-Range. We hope you continue to enjoy NEAFS.
Regards
NEAFS SUPPORT

Avaliado com 1 de um total de 5 estrelas

in the start everything was good but…

in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.

18 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Flawless service.

26 de abril de 2026
logotipo da NEAFS

Resposta da NEAFS

Thank you for the great feedback.
And we look forward to always serving you well.
Regards
NEAFS SUPPORT

Avaliado com 1 de um total de 5 estrelas

New NEAFS patches very bad

I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.

The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.

In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.

I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.

This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.

23 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ditto the previous comment regarding…

Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.

23 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great development

Here’s a polished review you can use:



I’ve been a loyal NEAFS customer for about four years now, mainly using their heated cigarettes, especially the coffee flavour. Over time, I’ve really come to appreciate them as a solid alternative to traditional cigarettes.

However, recently I’ve noticed a change — the flavour doesn’t feel as intense or rich as it used to be. The coffee notes in particular seem a bit more muted than before, which is a little disappointing considering how much I enjoyed the original taste.

That said, despite this change, I still believe NEAFS offers one of the best alternatives to normal cigarettes on the market. The overall experience is still satisfying, and I’ll continue using their products.

I just hope they consider bringing back the stronger flavour profile that long-time customers like me remember.

13 de abril de 2026
logotipo da NEAFS

Resposta da NEAFS

Good morning Gabriela, thank you for your feedback.
We are in the process of making changes to improve everything as we speak.
More great things to come, and thank you for continued loyalty to NEAFS.

Kind regards
NEAFS SUPPORT

Avaliado com 4 de um total de 5 estrelas

Always been really happy with Neaf's…

Always been really happy with Neaf's service and products. So why 4 stars instead of 5?
Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least prefer. Otherwise, extremely happy to reccomend. 😁

15 de abril de 2026
logotipo da NEAFS

Resposta da NEAFS

Good morning, thank you for your feedback here. New stock is arriving very soon and we apologise for the delay here.
More great things to come from NEAFS.

Regards
NEAFS SUPPORT

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