Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usuall... Ver mais
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Veja o que dizem as avaliações
I want to share my feedback on recent improvements. The new design of Teo X is great! And may I say the new sticks are incredible! Such a great improvement and very enjoyable. Always grea... Ver mais
A empresa respondeu
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver mais
A empresa respondeu
It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quali... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Informações de contato
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Reino Unido
- +44 7788 466215
- support@neafs.com
- neafs.com
4,1
Muito Bom
201 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da NEAFS
Thank you for the kind words here Phil.
More great things to come from NEAFS.
Regards
NEAFS SUPPORT
The battery life is ridiculously short…
The battery life is ridiculously short and the tips are only good for 3 or 4 puffs even though they claim 15. Unfortunately I won't be buying again
2 de janeiro de 2026
Resposta da NEAFS
Thank you for you feedback and we are sorry to hear of your experience here.
One of our experts will be in touch with you very soon to resolve these issues.
Regards
NEAFS SUPPORT UK
Tried this product best vape I've tried
Tried this product best vape I've tried so far.
Very pleased definitely buy again
13 de abril de 2026
Avaliação não solicitada
Resposta da NEAFS
Good morning - Thank you for this great feedback. More great things to come from NEAFS.
Kind Regards
NEAFS SUPPORT
Super
Fast, efficient and great customer service.
Range and variety of products to suit everyone's taste.
1 de abril de 2026
Resposta da NEAFS
Thank you for the kind words here. More great things to come from NEAFS.
Kind Regards
NEAFS SUPPORT
Im really pleased this product NEAFS…
Im really pleased with this product NEAFS UNO its smooth, great flavours unlike other vapes i have tried, highly recommended
14 de março de 2026
Avaliação não solicitada
Resposta da NEAFS
Thank you for this great Feedback with our new UNO+Vape range.
More great things to come.
Regards
NEAFS UK
Resposta da NEAFS
Thank you for the great feedback
More great things to come.
Regards
NEAFS UK
Customer service
I have been using Neafs for a few years now and I can honestly say that the customer service that I've received from Richard has been outstanding. He always answers any questions promptly and is a credit to the company.
8 de abril de 2026
Avaliação não solicitada
Resposta da NEAFS
Thank you for the kind words towards NEAFS and to Richard. keep a look out for more great things to come soon from NEAFS
Regards
NEAFS
Best cigarette alternative, makes giving up so much easier
I have found that reaching out to customer support is the best way around issues.
Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alternative to real cigarettes for those of us who find the habit is the hardest part to give up
7 de abril de 2026
Avaliação não solicitada
Resposta da NEAFS
Thank you for your feedback and well done on sticking to kicking the habit - more great things to come from NEAFS
Regards
NEAFS
Very good price and excellent delivery.
31 de março de 2026
Resposta da NEAFS
Thank you for the feedback - more great things to come from NEAFS
Regards
NEAFS
Excellent customer service experience.
My orders are always delivered quickly. I had an issue with the sticks that I received and contacted customer service. Well, they are top notch. I got a good response from the team and and the issue was resolved immediately. I am usually really happy with the product and want to continue using it so the outcome was brilliant.
19 de março de 2026
Resposta da NEAFS
Thank you for the feedback here Julie - we are improving the customer service along with a lot of upcoming new products - exciting things to come - keep your eyes out !!
Kind regards
NEAFS SUPPORT
Batch CODE 25061801
I am writing to raise a serious complaint regarding your NEAFS Stick products with batch code 25061801.
There is a clear and consistent issue with this batch. The products produce little to no smoke, have an extremely unpleasant taste, and emit a strong mold-like smell. This is not a minor defect—it makes the product completely unusable.
Despite this, these products are still being sold in Dublin, and no recall has been issued. I currently have more than 10 packs from this batch, which have been sitting unused for months due to these defects.
I have already submitted a complaint through your website form, but I have received no response or follow-up.
I would like to ask directly:
Why are you not recalling the defective products from batch 25061801?
This situation is unacceptable.
25 de março de 2026
Avaliação não solicitada
Resposta da NEAFS
Good afternoon, thank you for your concerns here.
Please email our UK customer service team on info@neafs.com where an agent will personally respond and deal with this case for you to get it resolved.
Regards
NEAFS UK
incredible customer service
I have had incredible customer service. It has been many years since I switched from cigarettes to Neafs (after 30 years of smoking). I have had 2 problems with the company so far. First I had a payment and delivery problem which was resolved quickly and efficiently by the company people, but the reason I am writing this review is because of the second problem. I ordered sticks and I did not receive the usual quality. I sent an email to the company and after 1-2 days the solution arrived. One of the company people came to me personally and replaced the wrong product. I have never experienced such a level of professionalism in customer service from any company. I would like to thank Richard in particular for the high standards he represents in relation to his company.
18 de março de 2026
Avaliação não solicitada
Resposta da NEAFS
Thank you for this excellent feedback here. I shall pass your kind words to all those involved. Our support process is improving all the time and we appreciate your custom as always Jimmy. More great things to come at NEAFS
Regards
NEAFS SUPPORT
Fantastic customer care
After being a customer of Neafs for over two years now, I can truly say that their customer service/after sales care is second to none. Fast response to any queries and fantastic service when it comes to looking after their customers. Thanks everyone
6 de março de 2026
Resposta da NEAFS
Thank you for the kind words here - we are improving our customer support process even more in the future - great things to come from NEAFS
Regards
NEAFS SUPPORT
Neafs nicotine pouches.
Great product. Pouch flavours and strength are very satisfying. Excellent value as there are 25 pouches per can, most companies only have 20.
6 de março de 2026
Resposta da NEAFS
Thank you for the great feedback - more great things to come !!
Regards
NEAFS SUPPORT
Neafs are great
It is a really great simplistic ordering process, with helpful customer service
3 de março de 2026
Resposta da NEAFS
Thank you for the Feedback here - More great things to come soon!
Site easy to use
Site easy to use, although the 30% didnt work, for which ive knocked off a couple of stars. Delivery quick.
15 de fevereiro de 2026
Resposta da NEAFS
Thank you for your feedback here.
A senior member of the Team has reached out to you personally via email with a resolution for you.
Regards
NEAFS SUPPORT
Great service good product
11 de fevereiro de 2026
Resposta da NEAFS
Thank you for the kind words. More great things coming soon.
Regards
NEAFS UK
Updated review
I wrote a review 3 days ago and only gave 1 star even though on prior orders everything has been fab. I want to now upgrade my review to 5 stars 🌟 even higher if I could, Richard King had been in touch and sorted it. Thank you incredible fantastic service I can now carry on with my Neafs what I have been using for 2 years and the only thing to ever work after 40 years of smoking prior to these.
Thank you Richard fantastic excellent customer service.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da NEAFS
Thank you for the kind words here. Richard has been informed and is glad a resolution was found.
wishing you a great rest of day ahead.
Regards
NEAFS UK
Not entirely your fault but I paid for…
Not entirely your fault but I paid for next day delivery and did not get it
11 de fevereiro de 2026
Resposta da NEAFS
Thank you for your feedback - a senior member of the team has emailed you with a resolution to this - thank you again for your patience
Excellent customer service and fast…
Excellent customer service and fast response
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da NEAFS
Good morning. Thank you for the feedback
Kind regards
NEAFS
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