Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usuall... Ver mais
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Veja o que dizem as avaliações
I want to share my feedback on recent improvements. The new design of Teo X is great! And may I say the new sticks are incredible! Such a great improvement and very enjoyable. Always grea... Ver mais
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Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Ver mais
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It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quali... Ver mais
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Detalhes da empresa
Escrito pela empresa
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Informações de contato
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Reino Unido
- +44 7788 466215
- support@neafs.com
- neafs.com
4,1
Muito Bom
201 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super end fast
5 de outubro de 2024
Resposta da NEAFS
Hi Erzsebet,
Thank you for your kind words! We’re so happy to hear NEAFS has been a great help to you. It truly means a lot to have you as a valued member of the NEAFS community.
If you ever need anything, feel free to reach out!
Ignored
So I ordered a started pack from them about a month ago, was really hoping I could switch on to these instead of my iqos but unfortunately the taste/smell wasn’t for me at all, I’ve sent 10 emails asking if there’s anyway I can return it for even a partial refund and I’ve been ignored on all. Customer service needs improvement big time
4 de setembro de 2024
Avaliação não solicitada
Resposta da NEAFS
Thank you for bringing this to our attention. This is definitely not how we operate, and we understand that the lack of response is not acceptable. We’re fully aware of the situation and will take immediate action to resolve this for you.
I’ll personally ensure we get this sorted out and will be in touch shortly with the next steps.
Excellent company
Excellent company , great customer service . Would highly recommend
5 de agosto de 2024
Avaliação não solicitada
Resposta da NEAFS
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with our company and customer service. Your recommendation means a lot to us! If there’s ever anything else we can do for you, feel free to reach out to us at support@neafs.com. We're glad to have you as part of the NEAFS community!
Good product, shameful company
The sticks are great, but the devices only last around 6months and the dispatch time on the orders is unacceptable. I have been waiting for my order for a week now and learnt that their customer service is nonexistent. Switching back to competition.
1 de agosto de 2024
Avaliação não solicitada
Resposta da NEAFS
We’re really glad to hear that you’ve been enjoying the sticks, but I’m sorry to hear about the issues you’ve encountered with the device and the delay in your order. Your feedback is important to us, and we don’t want this to overshadow the positive experience you’ve had with our products.
We’ll handle this right away and ensure your order gets to you as quickly as possible. Thank you for your patience, and for letting us know about this—your satisfaction is our priority. If you need any further assistance, please don’t hesitate to reach out to us at support@neafs.com.
Very disappointed
Purchased my neafs kit last week, as I'm trying to give up smoking. Firstly, the instructions do not match up with the sequence of how it is supposed to work to commence with smoking. It buzzes and vibrates whilst smoking and the light goes off. It seems to switch itself off after two minutes although it still feels hot the smoking experience is over. It seems to have a will of it's own and leaves me feeling confused as I don't understand what is going on with it. I have perservered with it, but I'm at a loss. I just feel that I have wasted my money and I don't have any confidence in the product taking me on my quit smoking journey.
Your comments would be appreciated.
19 de julho de 2024
Avaliação não solicitada
Resposta da NEAFS
I'm sorry to hear about the confusion and frustration you're experiencing with your NEAFS kit. We want your transition away from smoking to be as smooth as possible, and it sounds like the device isn’t working as expected for you.
The buzzing and vibrating are normal features designed to let you know when the device is ready to use and when your session is ending. However, if it’s switching off after just two minutes and not giving you a full experience, that’s not how it should be working. It’s possible there might be an issue with your device.
We’re here to help and make sure you’re fully satisfied. Please reach out to our customer support team at support@neafs.com, and we’ll guide you through troubleshooting or arrange for a replacement if necessary.
Thank you for giving NEAFS a try on your quit-smoking journey. We're committed to making this a positive experience for you and appreciate your patience.
I’m on my 4th device in 6 months
I’m on my 4th device in 6 months. Had 1 replaced free of charge. Tried to register device for guarantee but the serial number is impossible to read. After my review, great customer service. I really like Neafs as it’s helped me wit cigarettes completely.
24 de julho de 2024
Resposta da NEAFS
I'm sorry to hear about the trouble you've had with your devices and the hard-to-read serial number. We totally get how frustrating that can be.
We'll reach out to you directly to help register your device and make sure you get the support you need. With today's order, we'll send you a free device as a token of our commitment to your satisfaction.
Just so you know, we've always been happy to replace any faulty devices you've had without needing the warranty registration, and we’re here to keep supporting you.
For any future help, feel free to reach out to our customer support team at support@neafs.com.
Thanks for your patience and for being a valued part of the NEAFS community.
I bought it in December and now it…
I bought it in December and now it won’t charge at all. I need a replacement please
23 de julho de 2024
Resposta da NEAFS
I'm sorry to hear about the issue with your device. We understand how frustrating that can be.
We will reach out to you directly to expedite the process of getting you a replacement. For future reference, our customer support team can also be reached at support@neafs.com for any assistance you may need.
Thank you for bringing this to our attention and for being a valued part of the NEAFS community.
I really like the product but its so…
I really like the product but its so frustrating that when you submit a request no one responds and the customer support is extremely poor
2 de julho de 2024
Resposta da NEAFS
Thank you for sharing that you really like the product! We're thrilled to hear that.
However, I'm truly sorry to hear about your frustration with our customer support. We understand how important timely responses are, and we sincerely apologize for any inconvenience you've experienced.
We are continually working to improve our customer service, and your feedback is invaluable in helping us make those improvements. We'll be reaching out to you directly to address your concerns and ensure that you receive the support you need.
Thank you for being a part of the NEAFS community. We hope to serve you better in the future.
so happy with this product
so happy with this product. Original with nicotine for me!
22 de julho de 2024
Resposta da NEAFS
Thank you for your feedback! We're so happy to hear that you love the product. While Original is your main choice—excellent one, by the way—maybe give another flavor a try as a secondary choice. You might find a new favorite! 😊
Thank you for being a valued part of the NEAFS community!
I love Neafs products excellent…
I love Neafs products excellent customer service and excellent products ⭐️⭐️⭐️⭐️⭐️
31 de maio de 2024
Resposta da NEAFS
Thank you so much for your wonderful feedback! We're thrilled to hear that you love NEAFS products and have had an excellent experience with our customer service.
Your satisfaction is our top priority, and we're grateful to have you as part of the NEAFS community.
Wasn't great experience this time
UPDATE- Neafs has reached me and I must admit that customer service provided was first class. I am impressed and happy. Well done
Wasn't great experience this time. Unable to log in to my account, tried resetting the password but never received a link . I gave up and ordered from a different website.
5 de julho de 2024
Resposta da NEAFS
I'm sorry to hear about the trouble you had with logging into your account and resetting your password. We understand how frustrating that can be. We're continually improving our online experience, and we've dealt with this issue on the spot. We'll be reaching out to you directly to ensure it doesn't happen again.
Thank you for sharing your experience and for being part of the NEAFS community. We hope to serve you better in the future.
Resposta da NEAFS
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and prompt delivery.
If there's anything else we can assist you with, please feel free to reach out. We're here to support you.
Thank you for being a valued part of the NEAFS community!
Resposta da NEAFS
Dear Sarah,
Thank you for your positive feedback! We're delighted to hear that you've had a great experience with NEAFS, from the smoke quality to our quick delivery service. Your satisfaction means a lot to us as part of the NEAFS community.
If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to support you.
Thank you for being a valued member of the NEAFS community!
Good product not so easy to buy
It's a good product in terms of harm reduction while still getting a nic fix. Trouble is the nicotine sticks aren't widely available from retail outlets and neafs delivery is minimum 2 days, meaning you need to be organised to support your addiction. That said it seems worth it to me as I do feel better for not ingesting all the harmful smoke toxins from tobacco. Just a shame that you can't just drop in to a local shop or supermarket to pick some up when you're running out. The 3 star score here is purely because of the awkwardness of procuring the nicotine sticks.
14 de julho de 2024
Resposta da NEAFS
Dear Kevin,
Thank you for your honest feedback. We're glad to hear that you find NEAFS effective for harm reduction and satisfying your nicotine needs. We understand the inconvenience caused by the limited availability of our nicotine sticks in retail outlets.
We’re excited to let you know that we now offer second-day delivery to help you get your NEAFS products more quickly. Plus, our bundle offer on payday can help you build enough stock to avoid running out.
We're continuously working on expanding our retail presence and improving our delivery services to make it easier for you to get your NEAFS products. Your feedback is invaluable to us, and we're committed to enhancing your experience.
If there's anything else we can do to assist you or if you have any further suggestions, please don't hesitate to reach out.
Thank you for choosing NEAFS and for your understanding.
Resposta da NEAFS
Thank you for your feedback! We're glad to hear that you’re satisfied with our delivery time and product quality.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best customer service ever!
Best customer service ever and special thanks to Richard King! Made an error on my order and he went well above and beyond to correct it very swiftly. Been using Neafs for over a year now and will never look back to using tobacco sticks.
29 de abril de 2024
Avaliação não solicitada
Resposta da NEAFS
Dear Darren,
Thank you so much for your heartwarming feedback! We're thrilled to hear that you had such a positive experience with our customer service team, and we are especially grateful for your kind words about Richard King. Richard exemplifies our commitment to going above and beyond for our customers, and it's wonderful to know he made such a positive impact.
Your loyalty and satisfaction mean the world to us. It's fantastic to hear that you've been enjoying NEAFS for over a year and that our products have helped you make the switch from tobacco sticks. Stories like yours are incredibly inspiring and affirm the work we do every day.
If you ever need further assistance or have any suggestions on how we can continue to improve, please don't hesitate to reach out. Thank you for being a valued member of the NEAFS community!
I'm using the company from 1 year
I used that company from most of one year, no problems and never need to contact them.
3 de abril de 2024
Avaliação não solicitada
Resposta da NEAFS
Dear Sonya,
Thank you for taking the time to share your experience with us! We’re delighted to hear that you’ve had a seamless and hassle-free experience with NEAFS for most of the past year. Your feedback is a testament to the hard work and dedication of our team to provide reliable and high-quality products and services.
It's wonderful to know that you've never encountered any issues that required contacting us. However, please remember that we’re always here for you should you need any assistance or have any questions in the future. Your satisfaction is our top priority, and we're committed to maintaining the high standards you've come to expect from us.
Thank you for being a valued member of the NEAFS community. We look forward to continuing to serve you with the excellence you deserve!
The worst customer service I have ever…
The worst customer service I have ever experienced. The device stopped working after less than 3 months of use. I raised a case (Case #00001782 ) , eventually after a few weeks of chasing, they finally got in touch and requested a video of faulty device. The video was promptly sent, weeks later I finally get a response, which was not explicit, but suggested they would ship a replacement. No replacement ever arrived, and I have been chasing every few days for a couple of months to find out when they will send a replacement. This service is awful.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da NEAFS
Dear Lee,
I deeply apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we strive to provide, and I am genuinely sorry for the issues you've encountered with your device and the delays in our response.
Thank you for providing your case number (#00001782). I will personally look into this matter to ensure it is resolved as quickly as possible. Your patience has been more than commendable, and I regret that our communication and follow-through have fallen short.
Please expect an update from me within the next 24 hours. We are committed to making this right, and I will ensure that a replacement device is shipped to you promptly. Additionally, we will review our processes to prevent such delays in the future.
Your feedback is invaluable to us, and we are committed to improving our service. Thank you for bringing this to our attention and for giving us the opportunity to make amends.
HAS THIS COMPANY GONE BUST????
Either this company has gone bust or they really don't like talking to their customers.
After just 18 days of use my device has stopped working. I have been emailing and had no response, I have been calling for days and the voicemail box is full you can't leave a message.
Since receiving this on the 3rd January I have have had many issues
1 - broken device, the heating blade no longer heats and despite following the instructions and resetting, it's still not working
2 - tea sticks that are empty! I have had so many faulty sticks it's unreal! I have even had a returns label from the company and sent an envelope of empty sticks back but the replacements sent were just as bad!
3- the age verification process is painful. Despite passing age verification every time I try to order it tells me I have to verify again by emailing a photo of my id.
4- painful customer service - I have been emailing and trying to call since the 17th of this month and as of today (22nd Jan) I still haven't had a response.
If you are looking for a smoking or vaping alternative I would skip neafs and try someone else because this experience is just stressful.
3 de janeiro de 2024
Avaliação não solicitada
I ordered this product from an add on…
I ordered this product from an add on an internet news site and awaited notification of it's dispatch etc. Shortly after paying £31.96 for the Neafs kit and postage I received an email saying I didn't "verify my age" and asked me to send them photographic evidence of my date of birth such as passport, driving licence, bus pass etc. I declined to do so and ticked the box to discontinue my order and the Neafs team informed me that I would be refunded. I noted that the payment had been taken without my "age verification". To date 28.12.2023 I haven't been refunded so I sent them an email reminding Neafs of that fact and have had no reply. I'm beginning to think that this is a scam and I'm extremely annoyed. Has this happened to anyone else?
24 de dezembro de 2023
Avaliação não solicitada
Resposta da NEAFS
Dear Gordon,
Thank you for sharing your experience, even though it’s from some time ago. I’m pleased to inform you that we have addressed and fixed the age verification issue you encountered, and I hope it has made the process smoother for our customers.
I apologize for the frustration and delay you experienced with your order and refund. I’m glad to hear that your refund has now been processed. We take such issues very seriously, and your feedback has been invaluable in helping us improve our services.
If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We are committed to providing you with the best possible experience and appreciate your patience and understanding.
Thank you for giving NEAFS another chance.
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