Nearly New Cashmere Co. Avaliações 

521
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great company to deal with, customer service was friendly, helpful and efficient and my waistcoat is just perfect. Will most certainly be purchasing more items.

Avaliado com 4 de um total de 5 estrelas

I honestly don't understand the bad reviews. Some cashmere sweaters are designed to be gauzy and light - it's not a flaw, and it's not a always a result of cheap production. I ordered five jumpers, an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just got my two new cashmere triangle scarves and I couldn't be happier. Something tells me I'll have more than two before long! :-) Fabulous quality and very versatile.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I looked on several websites before deciding on Nearly New Cashmere and I really made the right choice. Angela is highly skilled, an excellent communicator and I am thrilled with the repair on my blan... Ver mais

Detalhes da empresa

  1. Loja de roupas usadas
  2. Compras e Moda
  3. Loja de moda feminina
  4. Loja de moda masculina
  5. Loja de Roupas
  6. Loja de roupas vintage

Escrito pela empresa

Nearly New Cashmere sell immaculate secondhand 100% cashmere knitwear, accessories and vintage silk scarves. Secondhand but never second best.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

521 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(521)

17 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Really good experience

Love my new top & hood and love what this company is doing reselling and upcycling cashmere! Accurate sizing and item arrived in great condition. There was a minor hiccup with their black friday gift as they had not disclosed exactly when their deal started but they were quick to resolve it. Having worn the hood a handful of times now in windy & rainy conditions, it would be great if there was a way to tighten the hood so it doesn't get constantly blown off. It's also important to note that the hood is great for keeping your head warm but cashmere is not waterproof so not to be used as a substitute for a raincoat or brolly. Other than that, wearing the hood as a snood is very warm and looks great!

12 de dezembro de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you for your review Chloe! We are pleased to hear you are happy with the quality of your items and I'm glad we could resolve the free gift that was missed out of your order.

Avaliado com 1 de um total de 5 estrelas

Really disappointing quality

Really disappointing quality - rough, incredibly thin, felt cheap - waste of time and money. Wouldn't buy again.

18 de dezembro de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

We are sorry to hear this. This does not sound like our usual high quality, soft cashmere. I believe you have started a return so we will closely inspect the jumper upon its return and be in touch should it not be our usual quality.

Avaliado com 3 de um total de 5 estrelas

The wrap was thinner than I expected

The wrap was thinner than I expected. Color nice though. They said they would send it WITHOUT signature required but in fact a signature WAS required. I had to spend the day waiting for it and missed a class.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you for leaving us a review. We're sorry to hear that the wrap was not as thick as you expected. It is designed to be more of a gauzy knit than a heavy knit, as this makes it suitable for wearing all year round. As cashmere is such a warm fibre it can sometimes be too warm to wear! We send all international deliveries with signature required as standard to ensure no parcels are lost or stolen during travel. We are sorry that this wasn't changed for you.

Avaliado com 4 de um total de 5 estrelas

Great service and shipping was fast…

Great service and shipping was fast however the neckwarmer smelt of perfume.
Everything else was great.

13 de dezembro de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you for leaving us a review. It is wonderful to hear that all went smoothly and you received your order quickly. It may be the detergent we use that you can smell, as everything is washed by us before it is sold.

Avaliado com 5 de um total de 5 estrelas

A great company!

Fabulous quality items. Have purchased a couple of jumpers for my daughter and one for myself which were all perfect. Ordered a jumper for my husband but have decided to exchange for an alternative. Customer service is excellent with prompt replies and option to either print or use QR code for return / exchange. Will be ordering again for sure. Pleased I found you! Love your ethos and will recommend to friends for sure.

29 de novembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Read FULL Description prior to buying!

I have just received a long cardigan in size M which I ordered from Nearly New Cashmere.
While I was pleased with the quality of the cardigan I am not at all pleased with the size as it is actually a size 42”.
I find this site very contradictory as when you check their sizing it states one size but in the description it states M but the actual size is not a medium but a large, in this case a 42”!
Not only does the buyer cover the cost of delivery £ 3.85, as in this case I will have to stand the cost of postage to return £4.85, the site does not facilitate the printing of your own label which you are charged for, and is deducted from the refund. So all in all down £8.70 with nothing to show for it.
This is the second time I have been “caught out” by this company so I will be extremely cautious before I consider buying from them in the future.

28 de setembro de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

We are sorry to hear that you are disappointed with the cardigan. The measurements for this cardigan were clearly stated in the description, along with describing that it was a generous fit. This explains why the item was listed as a medium but was a larger measurement for a medium item according to our size guide. Our return label cost is £4.85 which covers shipping and insurance incase the parcel is lost on the way. It is clear in our returns policy that this is the cost of returning an item. If the item is not as described we would provide a free label however in the case of your order, the items were as described online.

Avaliado com 5 de um total de 5 estrelas

I have been delighted with the jumpers…

I have been delighted with the jumpers i bought and am very happy to have found a great way to buy lovely cashmere jumpers second hand as i try to only wear natural fibres and new cashmere is not only out my budget but i also prefer to support family businesses as opposed to high street brands so i will definetly buy other items as the quality and prices are fantastic also the delivery is very quick.

28 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

I love what this company is doing and the customer service is second to none! I had a query about an item and Lil quickly responded and gave me the confidence to order. The quality of the cashmere is fantastic, I can't believe it is second hand. Highly recommend and I will be back for more!

13 de setembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Left fluff all over my clothes!!

The wrap I ordered is beautiful BUT.... I bought it to go with a blazer which i intend to wear to the airport then use the wrap for the long haul flight. It all looked great together until I removed the wrap from the blazer to find it all covered in a fine fluff which took ages to remove. I now need to rethink what to wear. Not as useful as I thought it would be.

6 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super service!…

I ordered the wrong sized jumper recently and the staff at Nearly New Cashmere were really helpful in assisting with the return and exchange.
I’m absolutely thrilled with the exchange jumper which arrived the next day! Super service, thank you!
I’ll definitely be shopping with you again.

6 de setembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Outstanding quality

I honestly don't understand the bad reviews. Some cashmere sweaters are designed to be gauzy and light - it's not a flaw, and it's not a always a result of cheap production. I ordered five jumpers, and they were ALL of outstanding quality - kept my favourite two. I would just say that more photos would be useful because two doesn't always show what you're getting. And while the returns process is very easy, it'd be hugely helpful to have options for Collect Plus or Evri, because all the local Post Offices have closed.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you for your review and feedback! We're currently working on offering a video as well as photos for each listing, which will give a better idea of how the jumper fits and feels. We'll also pass on your feedback re returns from other couriers as we do understand, especially living in rural locations, that there is not always a Post Office close by.

Avaliado com 1 de um total de 5 estrelas

We DO NOT recommend Nearly New Cashmere Co products or people

What with the colder days just around the corner, and reassured with mostly positive reviews, my husband and I decided to invest a sizeable chunk of our modest pension into a couple of second hand cashmere jumpers from Nearly New Cashmere Co.
The jumpers arrived quickly. My was no good - clearly washed in a washing machine, it felt like boiled wool. My husband’s jumper was much thinner than it looked in the photos, and not the same deep burgundy colour. We used the prepaid label to send the items back, explaining why.
To our surprise, the Nearly New Cashmere Co denied there was anything wrong with the jumpers. We wish we took photographs, but also feel like it wouldn’t make any difference.
They took £5 for the return label out of our refund.
We DO NOT recommend Nearly New Cashmere Co products or the people behind this company.

23 de agosto de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

We are sorry to hear this. All of our cashmere jumpers are freshly laundered before they are sold, and we do wash them in the machine. We wash thousands a year this way and it does not alter the feel at all, we would never sell shrunk cashmere. Some cashmere feels different depending on the quality, high quality cashmere can actually feel less soft and fluffy than you would expect because of the knit. Again if it is made from recycled cashmere yarn the feel is slightly different, but just as soft and luxurious as you would expect from cashmere. Our return label cost is £4.85 which covers shipping and insurance incase the parcel is lost on the way. It is clear in our returns policy that this is the cost of returning an item. If the item is not as described we would provide a free label however in the case of your order, the items were as described online. 94% of our TrustPilot reviews are 5 star and this is all genuine feedback that customers have willingly left because they have had a wonderful experience shopping for our second hand cashmere knitwear.

Avaliado com 1 de um total de 5 estrelas

Returns be ware! You won’t get the full amount back!

I ordered a cashmere jumper and it did not fit so I returned it and was charged £4.85. I don’t feel it is clearly displayed on the site prior to purchase that you are charged for returns, this needs to be addressed. The cashmere was a cheap Chinese version and very thin. All very disappointing and I won’t be shopping again. Be ware!

1 de maio de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Hello Venetia, we're sorry to hear this. The £4.85 covers a return label that is tracked and insured incase the parcel is lost on its way back to us. This is clearly stated in our refund policy. Like many online retailers, our refund policy is linked at the bottom of our website and is accessible to anyone who would like to check it. Over 70% of cashmere is made in China and it does not indicate inferior quality. Cashmere from high street brands come from China, it is the higher end brands that make in Italy and Scotland, which we always state clearly in our listings.

Avaliado com 5 de um total de 5 estrelas

Feels like a new jumper

Beautifully patched my cashmere jumper. Shaved the wool down as well - it's like new. Thank you!

30 de março de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you for your review Max! We're so pleased we were able to revive your cashmere jumper.

Avaliado com 5 de um total de 5 estrelas

Just excellent!

I received my second Nearly New cashmere jumper this week. My wife bought my first one, and I the second.

I could not be more pleased with the product I received. It is a dark blue v-neck. It is in excellent condition and from a good name.

I will be back!

Robin Goldsmith

11 de março de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you so much for your lovely review Robin. We hope you and your wife enjoy wearing your cashmere!

Avaliado com 5 de um total de 5 estrelas

WOW! Superb!

WOW! I have just received a teal cardigan back that these amazing artists repaired, it is invisible! Amazing service from sending it in to getting it back quickly. I am really grateful to the work, skill and expertise of these amazing business in matching the thread so expertly. Can't recommend them highly enough, superb!

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you so much for your kind review! We're so glad our repair team could give new life to your cardigan. We hope you get lots more wear out of it now!

Avaliado com 5 de um total de 5 estrelas

Lovely cashmere

I ordered two fingerless gloves as Christmas gifts (plus a pair for me!) after seeing them on an Instagram ad. Very happy with the quality and I love the sustainable aspect of re-using cashmere. The colour selection is also great. Would recommend.

29 de novembro de 2023
Avaliação não solicitada
logotipo da Nearly New Cashmere Co.

Resposta da Nearly New Cashmere Co.

Thank you for your lovely review, we're pleased to hear you like your fingerless gloves!

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