Nectarsleep Avaliações 236

If I could give this company 0 stars, I would. Do not be scammed like I was into thinking this is a company worthy of your money.

I ordered a mattress and bed frame and because I thought it would be helpful I bought the $200 for in home setup mainly for the frame since the mattress comes in a box. I figured out a few hours later that I actually didn’t need the bed frame and so the next morning (within 12 hours of the purchase) I called the company and asked for them to cancel that item and the $200 for the in home service. I had received a confirmation email after the purchase that said the in home service would only be non-refundable after shipping. I sent the customer service rep proof of this email and he said he would call me back within the hour once he had approval for the canceled item and refundable in home service charge.

Because I was at work, I missed the call back and upon returning their call the new rep that I spoke to told me there was actually a problem with the processing of my payment and the whole order was not going to go through. I pointed out that the charge was still pending on my credit card and he said it would be gone within 24 hours. I checked after 24 hours and the entire payment had gone through so I called back once again only to have the 3rd customer service rep tell me that the $200 was absolutely not refundable because in their system the item was considered ‘shipped’ since immediately upon payment, a shipping label is created in their system and the product marked off for shipping in their warehouse. I told them to instead keep the $200 and refund me the entire order of over $2k in merchandise to which the rep didn’t try and apologize or talk me out of it.

Literal and complete BS, that’s not the actual definition of shipping and this company seems to be out to just make whatever money they can. I will be leaving this review wherever I can to try and help others from having the terrible experience I did.

Bought a king Mattress and bed frame in July 2022 by November it had bent and broke in 5 places. 350.00 down the drain. They want pictures to replace after I tossed that junk. I'm sleeping on the floor on the mattress now . Beware

Scammers. I bought a bed frame, a mattress and some pillows in Houston. I was notified when the bed frame and the pillows got shipped and delivered. But the mattress never was sent, I never received any notification. They keep telling me they already delivered it and as a proof they show me the tracking of the bed frame. Already a month and their coustomer service is not helping me. FedEx neither.

I have never received worse customer service in my life. I don’t typically complain or write reviews, but people should be made aware that this company will not stick to their word. My husband was having back pain because the mattress was too soft for him. I reached out to customer service to return it (before my 365 days was up). The employee said she would send me a mattress topper to see if it would fix the issue and extend my one year return period an additional six months. I have the entire chat log documented. We used the topper for about a month to see if it helped his back. He is sleeping on the couch again as the mattress is still too soft. I reached out to customer service and was told that I am past my one year return period and that they will not honor the additional six months I was promised by their employee.. stating that the employee accidentally added the additional six months to a different order. I sent them the chat logs as proof and they did not care. So, because an employee made a mistake or promised something they shouldn’t have, resulting in me not returning the mattress for another few months, I -am the one stuck with this mattress. The customer service with this company is the worst I can ever remember detailing with.

Well I ordered my nectar mattress before seeing the reviews on here. The only thing I can surmise about the bad reviews is most are from Covid era when everything was a mess. I ordered my mattress on Tuesday and after a one day delay because of a FEDEX truck breakdown, I received it on Thursday afternoon. That's right, it arrived in 3 days. After removing the plastic wrap the mattress grew to finished size in just a few hours. That night I slept so comfortably, it was so much nicer than my old conventional pillow top mattress. The quality of the materials seems very good. I didnt' order anything else with it. Those may be the cause for some of the negative reviews. My experience has been very good , with no issues. I am giving them top marks and would highly recommend. I do only weigh 170 pounds so if you are much heavier then that , you may have a different experience.

Scam from the start. How do companies like this even exist in today's connected world. Clicked on an ad while searching for a new mattress but the price was a little high. When I started to leave the website a "wheel of fortune" popup appeared. I won 33% off! Now I'll take it! But it wouldn't give it to me. There was no coupon code and it just said it was already applied. However, the only thing applied was a discount off the "original price," which could be totally made up. Doesn't matter. I just won another 33% off. But no, not according to customer service. "We can't stack discounts." But I just won 33% off! It's like going to a casino and spinning the wheel, winning the jackpot and then saying, "We're not going to honor that." Craziness.

So glad I didn't complete the purchase after reading these reviews!

I SHOULD OF AVOIDED! Well had my second inspection on the mattress last week! And once again nice chap said unfortunately it's passed the test (but yes it's dipping more on one side!?) My point exactly hence the call to get you out! The mattress is two years old but my partners side looks & feels like it's 10years old! I've contacted nectar again about this but from what I'm reading I think I'm going to have a fight on my hands!
So basically....... save yourself a whole load of money & hassle! AVOID NECTAR!

Nectar sleep is a scam of a company. From day one I had an issue with my mattress. The mattress sunk tremendously and I myself and my young child had to seek medical attention on several occasion. I reached out to customer support and they stalled and at times ignored my emails. I purchased “insurance” for the mattress but that was pointless. They claim to have a “lifetime warranty” however it’s so agonizing to get a replacement. It’s been two years and my issue has not been resolved. This company is trash.

Almost a month. Still not delivered. They keep telling me it has been. Almost $1000 on a box bed that I am apparently not getting. Their customer service people are not helpful. FedEx is not helpful. Terrible experience all around and very upset about the money I do not have for something I did not get.

We purchased our King nectar mattress and frame December of 2019 from Katapult for $1300 and it was not bad at first but as time went on the mattress got less and less firm and doesnt support like when new. Now over 2 years later it's just uncomfortable. Also to mention the frame is cheap paper thin aluminum the middle section started folding in and broke after about a year and had to cut some 2x6 and place under to support the bed and me and my wife are not overweight I'm 6 foot 215 punds she's 5 7 about 150 pounds. Now just yesterday the frame came appart in the middle and it was not from being lose. The bolts wore through where it recesses into the frame and came appart. I am a mechanic and it was put together as it should. Now we half to go get another bed that we really can't afford at the moment. I would not recommend them and this is being as honest as can be about the whole experience.

Had mattress just short of two years my husband side has dipped can’t turn it now as it’s awful for me to sleep in dip husband had hated mattress for last year had a guy come out with his ruler dips just under the 3cm they say it has to be so not prepared to do anything more warranty not worth anything best bit od advice to anyone if your over 10;stone don’t bother as will dip

Sent me a defective mattress and then wasted an hour of my time on the phone trying to get a replacement. They claim they didn’t revive the photos I sent them of the defect (mattress has barely expanded after five days). They say they’ll call me back but haven’t. I’m a disabled veteran with two blown discs awaiting back surgery and have had nowhere to sleep for five days now.

I want to give minus 100 score…
First mattress, after a few months big dip, falling out of bed, very painful I’ve got Fibromyalgia.
Had to fight for a replacement, we’re insisting on an inspection mid COVID restrictions and I’m extremely clinically vulnerable. Told them I’m not risking my life, and they finally sent a replacement.
BUT..just under 6 months same defect appeared. Man came and did ‘tests’ by squashing mattress with hand and taking pictures and lying on it - no measuring visible in photos - extremely dirty hands no gloves - I’m still extremely vulnerable to COVID and other viruses- they said PPE would be used… COMPLETE NONSENSE. We failed test 🤦🏻‍♀️ Surprise surprise. DO NOT BOTHER WITH THIS COMPANY. LIFETIME WARRANTY MEANS NOTHING AND CUSTOMER SERVICE don’t read your emails, their responses are cold, un compassionate, unprofessional, unhelpful and insulting to us when they should be thanking us. I’ll be pursuing compensation through our legal system; they took our £899 and we have NOTHING to show for it

I would give it no stars if this was an option. This company offers a forever warranty which is totally worthless. After reading the other negative reviews we all are experiencing the same problems. After a short while, the mattress is uncomfortable, lumpy and made of poor quality materials. The cover has ripped in the corners so is not robust enough to withstand a weekly bedding change to lift and tuck under a fitted sheet. I have had two inspections carried out by Homeserve who have carried out a minimal 10 minute test involving a quick lay on and measuring the dip. How are you supposes to judge a mattress in 10 minutes?! And obviously not interested. My advice is DO NOT BUY!! I shall be taking this matter further.

We tried the mattress. Which gave me back ache from day1. Called to arrange refund, still not been processed. I called numerous time to find out what’s happening with no response.they lie to say it’s being processed. Now thinking of getting UK consumer rights to look into it. It’s a scam.

I like a firm mattress but this is backbreaking despite saying a 6.5 firmness. My back was aching so I called to get it picked up after 2 weeks use.
I have now just received an email from "Anyjunk" that the company has hired to come dump our mattress rather than at least donating it. You have a sustainability message on your site, but dump on the side of the road a brand new mattress. Your company disgusts me.

Review from the UK. Mattress was good to start with, (we slept really well on it initially) although the quality of the bedding that came with it was substandard for the money. I a nut shell, don't with the bedding or mattress. The mattress protector in particular as it's not breathable and it makes you sweat, big time. It's been 18 months and the mattress needs replacing already and resembles a mattress of 8 to 10 years old. Big hump in the middle, sagging where we sleep (and we regularly spin the mattress around) It's in the same condition as the ergoflex it replaced after 9 years of use. £700.00 down the pan. Avoid.

Awful.
Uncomfortable mattress.
Worst customer service I've ever experienced.
Save your money.
UK

This mattress is awful, and a total rip off.

I am a normal weight (13st) and my side of the mattress has completely collapsed. We have had someone out to test it (which envolves running a string across it with no weight on) to be told it is fine, despite him completely agreeing that my side of the mattress has softened.

Conversely, our £150 Ikea mattress is still going strong 10 years later.

I feel totally conned and will not rest till I get a refund (not to mention, terrible for the environment with the amount of replacements they have to give out)

When i first got the mattress, it had 4.5 stars on trust pilot, 2 years on you can see the rating plummet as people realize how bad these mattresses age.

Save your money!

Really pleased with our mattress, had it over a year now. Had an issue with the top going bobbley and breaking up, but customer services have sent us out a new cover for free! Happy with that! thanks